Cricket Wireless Authorized Retailer

Andrew did an amazing job. He was incredibly knowledgeable on all of the products and was able to answer all of my questions! Thanks Andrew for the phenomenal service!!!

I had been to the cricket business in Spearfish seeking assistance with my phone, but I was told they couldn't help me and to call cricket instead. I asked if when calling Cricket would I get someone who speaks English and was told likely not. So I dealt with my phone not working for months. Today, I decided to try this cricket in Rapid city. I had very low hopes, especially with my last cricket interaction in Spearfish. Let me just say William is great and very knowledgeable! He actually listened to my problem and tried everything he could think of to try and fix my problem. He tried chatting with cricket for help (cricket chat itself sucks) & even contacted his boss for other ideas! My problem was not fixed, but I appreciate him trying everything he could think of to help me! I was very impressed with his customer service!

I broke my phone while at work. The gentleman working there was courteous and helped me quickly replace my phone and getting everything transferred. It was pretty fast so I could back to work.

William at the Omaha Street location did an AWESOME job of walking this granny through some difficult things! He's the BEST!

This is a company that would love for you to join their awesome network but unlike the other companies, they aren't going to slander the competition to get you to join. They are all very honest employees that are dedicated to their customer's happiness with their service. They are able to answer nearly any question you have about the network. If they ever get stumped on a customer question, they reach out and find the correct answer for you, rather than guessing or saying what you want to hear. I've been with this network for 3 years and have never had any problems. I highly recommend this company!

5 stars for excellent service 👌 If I wasn't about my sobriety I would have a drink with the crew .. they cool people . I don't usually write reviews , bur they deserve a good one . The crew on West Omaha is all right . .. salute!!

So Grateful Danni Was Still Working There. She's So Awesome And Takes Great Care Of Her Customers. She's The Reason I Stay With Cricket. Great Customer Service, Also Chance Is Amazing Too. AMEN

Danny was superb she taught me so much and she didn't even charge me for putting on a new screen cover or put it in a new memory card she was awesome I really appreciate it her helpfulness

Staff has always been a lot of help

Yesterday I came in with my phone which I accidentally dropped into a bacon grease and fried it. But the guy there was able to save my photos and contact information. I am forever grateful

Went in to get me and my kids on a plan and the service was excellent, the lady did have trouble porting my number but she for it done. Very pleasant.

Dani is flipping amazing!! Fun knowledgeable and very helpful ...had me changed over from verizon in no time !!

The manager, Dani, was awesome to work with. Walked out with two new phones and a great experience.

Switched from Verizon to Cricket. Wish I had did this sooner. Saving over $140 a month for the same service and covers all 4 phones.

Friendly service, great plans, I go here all the time for any problems with my phone.

Great customer service. And really awesome as to making it the best for their customers. <3

They are always very helpful with all my needs I love the Omaha st store

The man that helped me retrieve my messages yesterday went over and above. I am beyond grateful.

Love the staff and service. So helpful and knowledgeable about every question i have.

Clerk helped us with suggestion on where to get an iPhone repaired while we were on vacation