Fireplace Superstore

So happy I went them. From when I went in to purchase my wood stove till after the install. Derick was super knowledgeable/ very nice. The installers were very carful from start to finish. Everything is perfect. Thanks fireplace super store.

What great service, I purchased a new gas fireplace 6 years ago and just recently had a problem, I called and talked with Chris the owner and he walked me thru how to fix it myself.. THANK YOU!

Easy no pressure quality service and products. So far I'm happy with my fireplace

Went there with my father in law and son to figure out best setup for both our home and cabin. Worked with a older gentleman who was extremely knowledgeable on product in both our scenarios. We plan to proceed with purchasing fireplaces through them and their customer service is what made the difference!

Stopped in to look at gas fireplace inserts on a Saturday and from Derrick's assistance in the sales room to DJ and team installing the experience was very straight-forward and hassle-free. They have a large variety of options and selections and the fireplace looks great. They weren't pushy but rather very helpful and friendly...great recommendation from my neighbors to stop in.

Sales process was very good. No pressure. Just good information that helped make our decision. They were prompt in coming out to take the measurements. It took eight weeks for the order to be completed before installation could be done. The fireplace has now been installed. Installation went well. Installers were prompt, courteous, professional, and skilled. Gave us a thorough explanation of the operation of the unit. Took about 5 hours to install and the installers left area very clean. The finished installed unit looks great. We are very satisfied. Ron

Very nice store, we brought a great patio set there 20 years ago that we still use. Went back to buy a new outdoor furniture set and found a real nice one to go with the old patio. Great people!

Couldn't Be Happier with our experience at Fireplace Superstore! Our salesman, Mike Goode, is very knowledgeable and helpful. There was no sales pressure. The quality and workmanship of the Catalina outdoor furniture and Frankford umbrellas is superb! They kept us updated on items we ordered and were happy to warehouse our purchases until our construction project was complete. The office staff arranged for a prompt and careful delivery by a nice young man and lady.

We had 2 gas fireplace inserts installed and are absolutely thrilled with them! May never leave the house again! The warmth, ease of use and ambience is fabulous. No choking on failed wood burning attempts too! The installers were professional, friendly and thorough. Thank you FPSS!

Huge showroom to walk around and test what will work best. The staff is knowledgeable and very nice, not high pressured. We were impressed with their selection, as they have everything from patio furniture to indoor fireplaces. If interested in a fireplace, make sure you book in advance - these guys schedule at least 3-5 weeks out during the cool months, but are worth the wait.

Wonderful shopping experience. Rod our salesperson was super helpful finding the patio furniture that fit our deck and our style choices. We had been all over town and Fireplace Superstore had by far the best selection and the best prices.

We had a fantastic experience working with Mike and the team at Fireplace Superstore. We have found our dream patio dining set at a great price and will be back for any patio needs we have!

This may be expensive furniture in the short run, but is quality that will last! Our first patio set lasted 15 years and our new set is great. Looking at a patio couch now. They will also work with you on delivery.

I purchased a fireplace three years ago from their old location. I went ahead and demo'ed my old fireplace and installed the new unit myself. But could not figure out how to properly attach the flue vent for the fireplace. I went out to the store to see if they could send someone out. The owner overheard the conversation and promptly sent someone out to install the vent. For about two years, I could not figure out why the flames of my "linear style" fireplace would always badly flicker with the wind (on windy days). When I got a chance to get out to the store, they again promptly sent a tech to my home. Apparently, I didnt install the glass front to the fireplace correctly and left a gap for air to get through. The tech reinstalled it for me, and said "no charge". I appreciate the "taking care of the customer" even though I had the fireplace for two years. I definitely would recommend them!

when i walked in an older gentleman met me at the door to offered his help. i had barely described the damper system of my fireplace when he immediately id'd the whole system and gave me advice on how to accomplish my goals with the box. he didn't even try to sell me anything, just told me how to fix my existing unit. you guys have earned my future business for life because of this guy.

A+

Recently, we bought a beautiful table and chairs by "Cozy Back Collection". We are so happy with your customer service and the quality of this furniture! Thank you for delivering everything you promised! It's a great summer!

Great store! They know their stuff a they have the best merchandise.

We've been coming to the Ames/WDM area for fours years visiting our daughter as a student and now as a member of the DesMoines business community and always look for interesting places to shop, sometimes only for ideas. In any event, Fireplace Superstore caught our eye in March and we made a U-turn and stopped in to look around at their very inviting store. Please remember, we had nothing on a shopping list whatsoever, however upon entering the store, we were stunned (greatly impressed) with everything on their floor. We were approached by a very nice lady offering assistance but we declined as we simply stated we were not looking for anything, just looking around.

We have a very nice enclosed porch adjoining our family room and deck and while it shows pretty nice, some members of our family (canines) have taken liberties with our furniture. Immediately, our minds are thinking 'upgrade'. In a matter of minutes, we were calling out to each other, 'look at this, look at that'.

Cecilia reappeared and began offering suggestions and options and in short order the whole thing came together. Understand, we are an older couple and control freaks. We know what we like and what we don't like. When spending any sum of money, we want to end up with something we are really proud of and Cecilia made it happen, every step of the way. It was as if she knew our home, our tastes and she brought it all together flawlessly. As we moved to pricing, upholstery and cushion details, she kept going forward with great communication as well as decorating ideas. She was at the top of her game when it came to swatches and tying it all together.

This wasn't done in just one visit, but as a retired sales representative, I can attest to the superb attention to detail Fireplace Superstore and especially Cecilia provided us, her professionalism, knowledge and experience made us feel the grouping we were purchasing was going to give us pleasure in ownership and longevity.

We have our new furniture in our possession and love it. I know if we ever have an issue related to our purchase, Fireplace Superstore will be there for us. After having learned the name of the manufacturer, I'm sure we could have purchased the same goods closer to home. But there is no doubt in our minds the purchase experience could not have been as good as what we experienced here.

This Gavin guy was great!

Friendly and knowledgeable staff. Cecelia was fantastic!! Within 30 minutes we found the perfect fireplace for our home.