AT&T Store

My 83 yo mom bought her first smartphone here and the associate was really patient and helpful. She gave options clearly and explained things well. It was a good experience.

At&t has helped me a lot thru out being homeless and maintaining my cell phone. Thank you for everything! Keep up the good work.

Excellent customer service! The entire group of staff were friendly. Ronald (?spelling) who helped me to replace the screen protector on my phone was so great! He was professional, helpful, resourceful and really friendly. Also very expedient. The whole process was just right, not rushed, yet not slow either. It's service like that keeps me on as an AT&T customer.

Stephan was amazing! Very patient, helpful, and friendly. We had some issues with our att account, but he was very helpful and kindly took the time to walk through the process and figure out what was going on. He was very very helpful and helped us resolve the problem. Definitely recommend going to him for anything!

Stephan did an amazing job helping us out with our service transfer and getting a new phone and line added. He was so patient with us as we tried different ways to separate accounts. He was very helpful and friendly. We appreciated him a lot and would definitely recommend him and his service at this store! :)

Such an amazing staff! Luna showed us how to grab extra savings while still getting the coverage and plan we were eyeing, and she made the transaction super quick! Thank you, Luna!!!

The rep who helped me - Chewy- was very informative and listened well, showing great patience. Already an ATT customer, I came in to upgrade and the process seemed easier than in the past.

Luna was awesome getting me helped and set up with my new phone! Friendly helpful staff all around.

These folks are great. it’s refreshing to meet a manager who runs a professional store.. Easy trade in process, kind employees — thank you Josh & team.

THANK YOU @Perla H!

She set up my business account and met all of my needs for today's visit!! I am truly thankful for her knowledge. She got me on the right plan. If I had set up an account on the website, I would have gone a different route. I am so thankful for real people in real stores who are knowledgeable about their products and services. THANK YOU a thousand times!!!

Chuy was incredible! Despite a clearly full store when our turn came around he still gave us full attention and quick aid. Completely solved our problem, eased our stressed, and made our day all with a smile. Cannot recommend this place strongly enough!

I was in a bit of a rush but Stephan was able to help me efficiently and kindly :)

Isaac and Neal were both very helpful and pleasant. They were able to assist me with issues regarding my phone. Will return back to this location again and recommend to others because of the stellar service.

Steven at Northgate AT&T was very pleasant & helpful in setting up my new Flip 4! Took forever to download info to new phone but all the guys in store were a lot of fun making time go by. Thanks Steven!

Gabriel and Luna were awesome! AT&T has the best customer service. They found all the discounts, saving us money.

The service and staff at this location are extremely professional and knowledgeable about their products. I was helped by Alyssa and she took the time to answer all my questions and get me setup with my new iPhone, watch and iPad. The store manager Jonathon I think was his name also came over to check and make sure I had everything I needed and thanked me for being a loyal AT&T customer. Nothing but the best shopping experience at this location. This store should be model for which all other AT&T stores should be run and operated.

Switched from Verizon to AT&T. Employee was helpful and courteous. Much better experience than at the competition

Let me tell you a story about Eddie.

I rushed over after work because I desperately needed to switch phones - my old one was barely working, and I need my phone for my job.

As soon as I got there, I realized they were about to close - I was kicking myself for not looking up their hours.

Eddie introduces himself and asks if I need help - I apologize and tell him I’ll come back another time when they’re not about to close.

This guy, bless his heart, tells me not to worry about it, and begins helping me.

He quickly realizes it might take some time. No worries, he says, let’s get this done for you.

At some point, he also realizes he can save me a couple hundred with a deal for my phone, and he takes EXTRA time to secure this deal for me. A minute later, he gives me some advice about my plan that saves me hundreds more. We’re now a couple minutes past closing, but he reassures me it’s totally fine.

I’m standing there, past closing, while this incredible employee takes his time, saving me hundreds of dollars and making sure my new phone is all set up for me. He even tells me to come back tomorrow if I have any trouble - he’ll help me out.

You just don’t find customer service like this. Truly incredible. I had mixed feelings about AT&T before coming in, and this one employee raised my entire opinion of the company.

Thank you Eddie. Your kindness was pretty incredible.

I'm a former Verizon customer of 29 years. I finally got fed up with Verizon's inconsistent and increasingly poor customer service. Which is why I was so happy to be helped by Jordan, Josh, John, and Stef (I hope I got his name right!). I was having some initial issues with my First Net and AT&T accounts, specifically with the poor communication with the dial-in customer service reps. I came in very frustrated and with almost zero time before I had to leave for a vacation. They calmed me down and got every one of my issues handled immediately, whether it was something I had misunderstood, or something the phone rep had screwed up.

Those guys are on the ball and get top marks for patience and customer service. Thanks!

Eesaa was incredibly welcoming and helpful! He explained all of my options for upgrading my phone and plan, cleared up any questions I had, and walked me through the process of next steps. This store has friendly and professional team members; I always walk away with a good customer experience.