Cozy Couch

Zack gave us a lot of useful suggestions and we felt educated by his knowledge. He was never pushy but gave us the chance to make an informed decision. The price and quality made our purchase with cozy couch an excellent experience. We checked out other stores but we didn’t find the quality or comfort. They also delivered 50 miles away with a very reasonable fee. We would recommend them.

I found Cozy Couch on Craigslist and visited their showroom in San Francisco and can truly say that they were exactly what we were looking for. Very low key with very knowledgeable staff to help you when you have questions and leave you alone when you are trying to decide. Truly a pleasant experience!

Once we decided on the couch we wanted (chesterfield style, duh), we went through what seemed like a thousand different fabric options in which to have our couch upholstered. Really an endless selection of colors, patterns, fabrics and feels for you to sift through but it never felt overwhelming (really just felt accommodating).

As we selected a couch with nail heads we were able to select the finish on those too, really cool. Then 2 weeks after we made our order and purchase we changed our minds on the finish of the nail heads (yes we are those people). We called Cozy Couch and without a second thought they immediately called the manufacturer who agreed to make the switch even though they had already begun installing the nails. GREAT CUSTOMER SERVICE FOR FICKLE CUSTOMERS!

The couch was delivered 4 days earlier than promised, carried up narrow stairs. through a narrow door and placed exactly where we wanted by the delivery gentlemen.

The finished product is both beautiful and remarkably comfortable. Could not be any happier with the customer service, selection, delivery, quality and overall execution.

Thank you so much!

Cozy couch definitely meets all the requirements. Walked into the store and was met Zach who was very knowledgeable about the product. He allowed us to look with out being a pushy and helped us with all the questions we had.

Once we made our purchase the delivery was flawless. Again we were met with Zach who made sure we were happy with delivery and couch position before leaving.

I am glad we made our purchase 5 stars for staff and 5 stars for the product!!

Staff was very helpful and explained all my options clearly. Really great to try the different sofas side-by-side for comparison.

Comfortable, quality couches, made in LA, short turnaround time, reasonable prices, friendly service. 👍🏼

Great place to break down the elements and create a custom couch for a reasonable cost!

Overpriced; unhelpful customer service.

Went in to get a custom couch cushion quoted for the built in bench in our apartment. Zack asked for dimensions, then quoted $400-500 in ~5 sec. This was about 1/2 the price of a full sofa for a single cushion. When asked for more details on pricing Zack said "that's just what it costs--time, materials, labor." Not a lot of help, we left.

Note that two different websites for Bay Area custom cushion shops quoted the same work at $180-200. Thanks for the help, Zack.

Inconsistent on the hours. I biked across town to see furniture and they were closed on Sunday