Johnson Controls Des Moines Office

So happy, I cried tears of joy. The only non-union fire alarm and fire sprinkler company available in Iowa. All of their people are fully licensed and super knowledgeable. A nice young man by the name of Ronald Rice is the most customer service oriented individual I have ever dealt with in my life.

Super awesomeness in every way possible.

Tyco is now Johnson Controls

Trying to purchase some smoke detectors for my school and I was passed to 5 different people before I was asked my information for someone to call me. Need to redo your phone options because I was told to hold the line, then sent to option 1, then told I was option 7, then given to Kathy and then to I don't know who.

Customer service is terrible. You get transferred to multiple people. Our alarm keeps going off, tech has been on site multiple times and STILL hasn't fixed it. I called the "local" office only to speak with someone who claimed to be in the local office, but then asked what state my town was in (which she would know if she were actually in IOWA). Very unhappy with their customer service.