Hugh Masterson - State Farm Insurance Agent

This is Andrea London reporting. Lisa is a gem. She always makes me feel cared about. If she tells you something she will follow through. Hugh if you had the power clone her! Her years of experience always make me feel safe. Thank you for always being there for us.

I had the pleasure of interacting with Michael regarding my Condominium Insurance, and I must say, it was an exceptional experience. From the moment Michael first reached out, his politeness and the clarity of his communication stood out, especially appreciable for someone like me whose first language isn't English. Despite my busy schedule, he ensured the conversation was brief yet informative, respecting my time while thoroughly discussing the insurance details.

Michael's professionalism extends beyond his immediate duties. Even though it wasn't required, he took the initiative to understand and adhere to my condominium association's regulations, customizing my insurance plan accordingly. This gesture, along with his consistent availability—promptly returning calls and emails—exemplifies dedication and customer service at its best.

What truly sets Michael apart is his ability to explain complex insurance details in a simple, understandable manner without ever making me feel rushed or unimportant. His patience, positive attitude, and genuine passion for helping others are commendable.

Palatine City is indeed fortunate to have such a dedicated and kind-hearted insurance agent. I am thoroughly impressed and satisfied with the service provided by Michael and strongly recommend him to anyone seeking insurance assistance. A big thank you, Michael, for making this experience so positive for me!

I am pleased to give my auto and home insurance agent, Margaret, a five-star review. Her exceptional customer service, prompt responsiveness, and in-depth knowledge have made my insurance experience seamless. She went the extra mile to address my concerns, ensuring I felt confident and well-protected. I appreciate her efficiency and the peace of mind she has provided. Highly recommend for Margaret’s professionalism and dedication to client satisfaction.

Michael Hernandez Is the BEST agent I have ever worked with!! He always answers his calls, helps with any and all questions and besides being super professional he also takes time to explain all the policy information in a way that is easy to understand. Definitely a 5 star agent and also a 5 start person.

Switched to Hugh’s office when our prior agent retired and are very happy and pleased with how personal Hugh is and very into welcoming new clients. His staff are so professional and knowledgeable. They respond to your calls and questions immediately. Michael Hernandez and Margaret Bieniewski both of his staff go out of their way to follow up on all your concerns and needs. The switch was a great move and one I have recommended to the rest of my family and will continue to refer to others in search of a good insurance company and insurance agent/staff. Thank you Hugh!!

I have not had a bad experience dealing with Lisa, she has made things easy and is very pleasant to talk to and deal with.. definitely recommend

Hugh's office is always awesome. They answer my questions. I called Tuesday because we purchased a new car. Deanna made sure to email me a new card quickly. Staff is always pleasant and friendly.

Michael Hernandez did an excellent job on helping me sort out my house insurance, I would definitely recommend him to all, he is super knowledgeable and answered any questions and concerns. Thank you Michael, appreciate it!

I got full coverage for my outback and saved a ton. My last insurance company (On/spot) had me waiting on the phone for over 3 hours. So I made the move to state farm answered the phone with them three rings and had me fully covered in less than an hour. Now that's customer service and I really appreciate it.

Margaret was great to provide me all the information for my insurance needs. She was very responsive, moved with the urgency, and provided a very competitive solution. Thank you, Margaret!

Deanna is a phenomenal woman and a hell of an Agent’s Assistant!! She is very thorough and precisely accurate in her detail. Please acknowledge her often!!

Lisa was amazing and got everything accomplished in the brief minutes I had before I attended another meeting!

Michael was very patient with all of my questions and efficient with my quotes and new ID cards and binder.

We have been with this agency for 30 years, and they never disappoint! Today, Deanna went above and beyond to fix a problem that I couldn’t fix on my own. Thank you, Deanna!

We are so happy to be with Hugh Masterson‘s agency. Michael has been a huge help in our transition over and helping us to stay with State Farm.

Everyone is super friendly and very helpful when I call in with questions and/or need to pay a bill.

Michael Hernandez made switching over from Allstate to State farm super simple. He's very knowledgeable. Great guy!

Margaret & Hugh were very helpful in reviewing all coverages and made it very easy to sign up.

Lisa was fantastic at getting me quotes in a timely fashion and making sure I was getting the exact coverage I wanted! Highly recommend!

I have been with State Farm for 50 years, and my trust in them has always proven to be true.