MercyOne Iowa Heart Center West Des Moines

The Drs here are WONDERFUL, have been to a couple different ones & they've been kind, & considerate. They take the time to listen to your needs & concerns, & answer any questions you may have & they encourage you to call if you have any question or concern after your visit. Then if you do have a need to call - a member of the team are good at getting back to you in a prompt & considerate manner with an answer to your question or concern.
I had been with another cardiac group at another hospital prior to coming here to Iowa Heart at Mercy & in my opinion they are far BETTER here than at the other one ! They are much more concerned with your cardiac care here.

I had a wonderful experience with MercyOne Iowa Heart in West Des Moines. The front desk staff was friendly, attentive, and answered all my questions. The tech that performed my CT scan explained every step of the process prior to and during the procedure. Dr. Jared Routh was amazing, listened to my concerns, provided options, made sure I understood everything, and was compassionate. Highly recommend this establishment.

Dr. Shakuntala Advani has been so helpful. My condition has been something I never paid a lot of attention to. It began as high heart rate while exercising. That was a couple of years ago. When I was under general anesthesia, my heart rate climbed to 158. I was referred by the specialist to see a GP to see my excellent cardiologist. When I had a visit with her, we talked about how rarely my relaxed HR would accelerate and how I hardly noticed it because of other conditions. Now this is a daily routine that lasts all hours anytime, and rarely comes down to normal. This happened within 3 months of seeing her the first time.

Dr. Advoni did her routine tests to see that things were pretty normal aside from the excessive speeds of my heart beating. We talked about a medication that in small dose can perhaps help. But we still weren’t certain the source of my high heart rate.

The medicines work perfectly. Dr. Advoni is still investigating the source for acceleration so perhaps it won’t mean a chronic condition. I am so lucky she’s apart of my team.

What a great staff and facility! The technicians and nurses were so kind and caring. I went for an echocardiogram and a stress test. Everyone was so friendly and kind. Highly recommend!

Everyone was kind and professional, great outcome and I'm going back tomorrow for more surgery.

Highly impressed, from nurses to doctors, great experience, felt I was in good hands

The doctors and nurses are great! They always return phone calls and answer all my questions.

Great drs. In and out , and everything is great

The absolute best!

Cardiologist and other departments are great! ER staff are rude and ignorant. They said I was belligerent I stated no lady I’m in constant pain…your ignorant!

The procedure for the EKG was fine but getting the results sent to the primary physician was like searching for the Holy Grail by going through God personally. Even though they are a Mercy Clinic and the GP is a Mercy physician this seemed to be an impossible task for this clinic. They also would not give the results over the phone. Three weeks have passed and they continue to keep the results to their office and not share. It continues to be a great mystery as to if I am alive or not. I do not recommend them at all. Oh, and try not calling as you will be on hold for a minimum of 15 minutes.

Dr. Rough is inconsiderate and has absolutely no bedside manner. Barely introduced himself before lifting my gown to do his exam. I didn't get to talk about my concerns, my history, or the full complexities of my symptoms. He blamed a medication I've been on for less than 2 years for symptoms I've had for 18 years. He also commented, several times, on how I need to lose weight. Had he listened, he would know I often faint during strenuous activities.

The nurse? I can't even comment because she didn't talk to me about anything other than verifying my medications. The most awkward experience.

I cannot speak for other providers, but I would not recommend Dr. Rough to anyone who wants to be listened to.

I was treated absolutely horrible, the representative was absolutely 100% rude. She argued with me, and hung up one me. The hospital in which the cardiologist travels to, to see patients stated that this heart center location is to make the appointments, this location denied it, and refused. I was sent back and forth between both locations 4x.
The representative here should be reprimanded for how she treats and speaks to patients. It left my heart racing, and caused unneeded stress.
I’m completely shocked by the behavior of your staff member.
As you can tell by the below comments and reviews of other patients, I am not the only patient who has had unpleasant experiences.

I am a heart patient at IA health. I have to call in to Ia Health to ask them to approve my prescription every time it runs out. I have to do this because they don't respond to Walgreens refill request. I spend 10-15 min. on the phone everytime I call. I then worry that my meds will not be filled. Today I talked to Karen around 9a.m. and she assured me she would send a rush order in since overdue. I told her I would call back if not done. (Karen was nice and professional on the phone.)Then she assured me again.
So guess what. They didn't do there job again. So I call back around 3 p.m. and got Shelli. She told me that they were with patients and would forward again to the rhythm center. I explained that I was also a patient. I asked shelli why time after time they let me go without my heart meds? And I told her I would like to talk to supervisor or someone in charge, or to provide me a contact #. I asked how to get ahold of my nurses, rhythm center, or my doctor CRAIG HOFFMAN, or DR. HOYT. She told me there was no one I could call and talk to but her. I then explained how I thought this was terrible practice to let me go with out my heart meds. She said "Oh my God in disgust and hung up on me. As of completion of this review, my scripts still not sent in to Walgreens. FRUSTRATED!

Trying to get someone to answer the phone and not just pick up and hang up takes up half of your afternoon. Also they never say goodbye when they are done speaking just hang up on you. Drive here for 3 minutes with the doctor to say "we can't do anything for you." But insist on seeing me every 3 months so they can make their money. Doctor Meyers never refilled my heart meds when I was there so had to wait a week and keep calling to get him to refill them meanwhile running out. This place is a joke.

What in the serious hell is going on with the staff at this heart center , are they working for free or did you hire them off the grid? It appears to me that the people working for this heart center would rather have you die than to help you, honestly your whole establishment should be shutdown and fined/sued for the way the staff treat the patients in their care!!! I am going to report you to the Iowa Board of Health and the BBB !