Grahame Hayton Unit

There are no words to describe the love from all the staff. A special thanks to my doctor John Thornill and also to the nurse manager, John for all the love you’ve given me.

I have been going there for at least 16 years and I can't fault it, you get a much better care than the GP, they give you head to toe check up and if they don't then they sort all that out for you, there's not just medical service, there's psychiatry, housing advice, benefits advice, pharmacy round the orner and nurses station in clinic, they really treat you like you're apart of the family and I'm very happy there, hopefully for many years to come.

They had kept me alive since 1983 the staff are dedicated and some have been there since it opened Anyone putting them down with 1star should try going somewhere else and sit waiting for hours but recently I feel less cared for and more processed through. They are closing soon anyway and transfering their patients to mile end hospital

The staff are excellent and service first class. I have been with them for over four years and my quality of life has improved 100%. Thank you

Hi.
I’ve been attending for years and they have consistently been caring and amazing.

If health takes you to their door you are in safe hands.

Been coming here for several years and always treated kindly by some lovely people. Thank you so much.

Hi been going to this unit a very long time now for terament it's one of the best units.. like family to me staff very professional and kind x

I often go by this road…😍

Ive been a patient here 14 years and the service is truely amazing
a gold nugget in the NHS-Thanks for EVERYTHING guys

Always treated with dignity and respect. Excellent staff and treatment.

I can't thank them enough the staff are truly fantastic.

Gh,

First time visit.
Ok, covid restrictions still in place, but that does not excuse the treatment I received today.
I am exempt from wearing a face covering due to having restricted lung capacity, nurse greeting far from professional, because I did not have my badge or exemption proof I was made to sit down and wait whilst she spoke to the senior nurse

Ok, senior nurse came and escorted me to a private room where I was asjes to sit down and wait.
Not once did any of the staff ask me if there was any special requirements I needed, not once asked how my requirements effected my waiting in waiting rooms.
To be precise no one cared, I was pushed in a room like a leper, felt like it was 1980/90's all over again.

Total discussed with this unit.
Graham Hayton Unit be ashamed.

Appalled by the behaviour of a senior doctor at this clinic, treated appallingly by her, also lied about in order to save her neck when a complaint was raised, I honestly wouldn’t recommend attending this clinic with her as a senior doctor, have had to take my complaint to the ombudsman as the unit refused to take action, apart from this I would have to rate the other staff as excellent, kind considerate and caring, it’s such a shame that the unit is let down by one senior doctor who thinks she had the right to ignore the trusts own policy’s and manage the unit like she personally owns and pays for it so for that reason if i was to rate this unit I would give it a 0% unfortunately, if they replace the senior doctor then it would be 100% for the unit