Cricket Wireless Authorized Retailer

Taylor is the nicest person I have ever met. I got locked out of my car just outside the store and he was extremely empathetic. Must be a great place to work if your employees are so willing and able to help anyone and everyone. Thank you!

Highly recommend speaking with Kayla at the Seattle store if you have any issues with your phone. Knowledgeable and professional!! I bought/activated my phone at a different Cricket store, but called the Seattle store three separate times [in one day!!] for follow up issues. Each time I got a professional answer and 2x Kayla answered the phone and solved both of my issues -- and I hadn't even purchased my phone at their store! I so appreciated their help and professionalism.

Kayla provided me the BEST customer experience I've had in a long time from any retailer. And I'm big on customer service. Knowledgeable, friendly, and gave me a few resources on my next step for what to do with my old phone. I have only been in that location twice, but she wasn't the Manager when I had my first visit, and it was good nor bad, but this second time was really awesome. I will recommend to my fiends when they ask for a good phone carrier, I have been very happy with Cricket for some years now.

I had a great experience here last week! Nicholas was super knowledgeable and gave me great advice. I was not expecting to purchase a phone but the two people working on the floor helped me a lot to understand what I was buying. I recommend to anyone who needs to purchase a phone or just talk to some knowledgeable and friendly associates about phone issues. Thank you Nicholas and team!

Went to Northgate Cricket phone store. Looked like the both associates were busy doing something but one of them a lady stopped, got up from a display she was working on and immediately greeted me and asked how she could help me.
I told her I am not really good at technical stuff but that I needed to update my information and change my email on my account because I no longer use that email.
While discussing this with her and as she assisted me there were things I noticed about her. She kept eye contact with me, waited until I was finished speaking, and was patient with me.
Turns out part of my phone issue had nothing to do with the service but the phone I had, she made some helpful suggestions on how to fix the issue. We also discussed the bill I had and that the debt card it was under was lost and I was waiting for a replacement, she gave me some information on how I can get that resolved until my card comes in and also showed me ways that I could save money in the future. I was even helped further by using a iPad there to apply for a different plan.
I was very impressed by her, that she made me feel at ease and didn't try to push or sell me anything.  She was kind and helpful, I'd definitely return to that Cricket store in the future because of her. They don't wear name badges there otherwise I'd mention her by name.

Nicolas & Kayla we’re both very helpful getting my New Service started. No pressure and very informative with all my questions. Glad to have a smooth transition with my new wireless plan. Thank you to you both.

Super friendly, I came in an hour before close and they helped me set up a new phone, transfer the old number over, set up a service plan, and were overall a great help. I'm forgetting the dudes name but he was taller, if you see this my dude I was the guy with the red Iphone 12 mini lol.

This store has some of the best customer service staff ive experienced in a long time....and I'm talking across all service and non-service related industries. Jeremy was the agent who first acclimated me to cricket with a small plan purchase that we attached to a device i brought in with me. it was a small sale yet the attention he gave me was focused and helpful. He is inquisitive and authentic in all his communications and I never feel like I'm being steered towards a purchase.

Nicholas as well has been super helpful and he is always ready to jump into the trenches and help the team with my issues. He listens and if he isnt helping a customer and another agent is, hell swoop right in there lending his own expertise to the other agent instead of trying to play angry birds or catch up on some you tube like ive experienced in the past.

Both of them today spent a good deal of time helping me through my recent "tech-challenged" difficulty. Jeremy didnt stop at the concern i entered with, he went above noticing some things that were out of alignment with my account and Nicholas jumped right in beside him tackling my problem.

Kayla (spelling?) the manager has navigated some very difficult customer interactions with poise and grace and this is under circumstances others would crumble under. Ive presented some very difficult challenges for this store, and become somewhat heated on multiple occasions due to the nature of my technological limitations, and ive never felt like my needs were not being approached with anything less then extreme competence and a professionalism that shined.

cricket rocks and so does ATT, but I cant imagine this experience with any other store and would strongly encourage all others to give this store your business. Honesty and Authenticity aren't always this concentrated in one retail outlet and this store seeems to be breeding a whole new style of sales representatives.
-Spiritdancer

Incredible work Kayla is amazing as is Jeremy Kayla was so patient with me and with all the other customers I don't know how she does it Thank you Northgate Cricket She is Great Store Manager keep it up Northgate!! You are MY service provider

Shout-out to Eric Peddy, the sales rep at Cricket Wireless in Northgate. He pays careful attention to what we need, handles it quickly and competently, is very knowledgeable, and gives us good advice. We needed his help for some complex issues 2 or 3 times over a two-day span, and he was pleasant and patient every time. It is a pleasure doing business with him!

I was there yesterday and what a great manager there. She helped me and I was in and out in 10 minutes. There was an irate customer in there and she along with the other employee handled the situation well. Thank you Kayla (I think is her name)

Kayla was extremely understanding and helpful. She went out of her way to help me, and my situation was unusual. I will go out of my way to visit this store for my future needs.

Shout-out to Nicolas! Great guys here at Cricket Wireless! Quality products, great prices, exceptional patience with the digitally challenged. i.e.: Me. Thanks again for the help! Check it out!

I've always had a good experience here. Staff is knowledgeable and goes above and beyond when it comes to setting up a new phone or porting over info from an old phone. They also understand the phones they carry and don't push customers toward the more expensive phones.

Usually Cricket stores are not the most friendly places. However, here is an exception. Guys are nice and they helped me for free with film, Internet and other issues with my new phone. Thanks a lot for this. And of course as usual Cricket is the cheapest.

Nicolas was amazing and extremely helpful when purchasing a new phone. I strongly recommend going to him when you find yourself going to a cricket shop.

I normally do all of my bill payments online, but was in the area, so I decided to stop in. Great staff, clean store, and I even left with some accessories. Kayla is a keeper!

These guys are awesome, they clearly tried their best to solve my issue with my phone and tried all possible remedies to even go as far as getting a claim for my account setup.

Cricket very good prices
I think verizon tmobile at&t sprint are expensive.
Cricket not expensive at all very good family plan prices.
Well read bill to pay online and good font
Very nice people at cricket and helpful
Good reception

Nicolás & Jeremy were so patient and helpful. We were having issues porting over our phone numbers and both of these gentlemen stuck with us until it was done!