Advance Auto Parts

Liz & Chris were so cool and nice. Bought a new battery for my Caddy and Chris installed it within 5-8 minutes (super fast to say the least) and Liz the manager could not be more professional. The old school way that you don't see anymore. Quick...honest...price was great. Would highly highly recommend this Advance Auto Parts to everyone.

Great service. Enjoyable experience too to bottom. Knowledgeable people working behind the counter and the gentleman who installed my battery was very kind and knew his stuff. I plan to make future purchases at this store and location. Highly recommend visiting here rather than taking basic issues to the dealership.

After experiencing sub-par customer service at AutoZone down the road to remove/test a car battery (they denied the service saying it was "too complicated" before even attempting), I decided to try Advance Auto Parts down the street. Worked with Alex T who was more than helpful/knowledgeable. He was the only one in the store at the time and managed to remove my car battery for testing, suggested a new fairly priced replacement, installed said new battery and ran a code test for a prior Check Engine Light warning all while being rained on might I add - and still managing to help other customers waiting in line. Was extremely helpful/educational and even recommended his preferred Palatine auto-body shop for future repairs. Big love to Alex T - I am a proud Advance Auto Parts customer for LIFE.

Thank you so much for your costumer service, the associate had endless patience with me and he was so helpful, five starts service!!!

S/o to the two employees working tonight (Chris and one other guy). You guys are my heroes! :)

Alex helped me with a new battery and some brake fluid. Nice guy, knew his stuff.

They had everything that I needed in stock, while the clerks were very kind, polite, and knowledgeable.

Needed a battery and found it on the website. I called the store just in case given these challenging times with the pandemic. Jim was very informative and gave good guidance on the ordering and pickup process. Since the battery is an exact fit for my car, they installed it for me. Very professional and very safe.

Needed my car battery checked.. employee checked it and it came back “okay”. He cleaned corrosion off the battery and sent me on my way - no charge! Very trustworthy and honest.

Sarah H did such a good job making me feel comfortable as a consumer. I didn't know how to check my tires for air loss or fill them up. She introduced me to a machine that gives the PSI and fill the tires for you. My tire was basically on a flat. I appreciate my concern being important enough for her to assist me. Great Customer Service😊😊😊

Have a great day team!

So my car battery went cold on me and I called a few different auto shops in desperate need of help and advice. Of all the places I called, Advanced Auto was the most informative and well priced. I spoke to Ed, the store manager, and he told me that Volkswagens can be tricky with the whole anti theft computer system and that there’s a risk of getting locked out without advanced computer systems. But after looking it up online, it seemed my model wasn’t at a high risk of that and seeing as how Ed was so helpful, I ended up driving straight to his store after getting a jump. He was super busy but man, he works quickly but at the same time, very carefully. His professionalism and courtesy was unmatched. At one point, the store got so busy that he had to step away from my car for a few minutes but he was so nice about it that I didn’t mind waiting at all. He came back and finished the job up with zero issues. He took the time to show me all the results of the follow up tests and made sure I was comfortable before leaving. At least I know where I’ll be coming from now on without a doubt!

My wife and I were on a business trip last weekend when our GMC Yukon XL Denali battery died.

I called Advance auto Palatine and a young man, Steven, answered. I told him the situation and he personally came out and jumped us with his personal car. I was so amazed at this gesture, I returned to his Advanced Auto shop where Steven, on his lunch break, enthusiastically assisted us once more.

Uncompromising service in a time where we need more Stevens!

Just unbelievable!
Tom and Joy O’Connor

Great store. Friendly staff. They will even put on wipers and install batteries for you for free.

I have had mixed experiences with customer service at this location in the past. However, Ed was super helpful, personable, and motivated. Because of Eds personalized service we will definitely be coming to Advanced Auto Parts for our auto needs in the future.

5.0 star rating 10/3/2017
FANTASTIC customer service from staff.

I called the store and Ed arranged for the battery that I needed to come from another store. It arrived same day as he promised...it was actually just a couple of hours.

He wanted me to order it online and then come in to pick it up so that I could use the 20% web discount that was available. The website wouldn't show the item as being in stock even though he'd put it in his stores inventory.

He called customer service so we could place an order there, but it wasn't in their system either. Some backend glitch.

I told him it was OK and I'd pay regular retail rate without the coupon but he insisted and just cut the discount at the register as if I had a paper coupon.

Now, I know this MAYBE doesn't sound THAT amazing...but then I think about how few people and companies make that kind of effort these days. Not many! Most places would just make excuses and say take it or leave it.

It's too bad that this kind of service isn't standard anymore.

Good job Ed and AAP 4051.

I've been reluctant to try the "new guy" in town, I'm loyal that way, but I had to forced to come down here. Workers were personable, knowledgeable, and had what I needed. It was nice to be treated like a human. Keep up the good work and I'll come back.

I needed car rug cleaning products - they had great selection at various prices. Offer veteran discount with ID and registering name, address and email.

Great service! Alex helped me & couldn’t have been nicer.

Great store. Knowledgeable staff. They need to replace the clowns running the Dundee Rd. location in Wheeling. What a mess! If you need something, drive the extra to go there.

Looked all over for Zerex G05 antifreeze and they had it in stock. Like how you can order on line and use Paypal. 25%off coupon was nice too.