AT&T Store

Today my Fiancé and I went to AT&T for a simple question about our phones. Tyler the Store Manager greeted us instantly and was the biggest help. We’ve been wanting to upgrade our phones for a few months now. Tyler was able to fix everything and get us into the phones we wanted on the spot. Tyler is extremely upfront and will tell you everything that is going to happen. He also writes everything down in front of you so you can see what is happening. He was extremely helpful and understanding with everything! If there is anything phone related this store without a doubt can take care of you! Everyone in the store was extremely knowledgeable and helpful. This was by far the best experience I’ve had in an AT&T store in years! I highly recommend it! Tyler Kline and his team are some of the best!

Went in the store cause I was having trouble getting through to someone on the 611 number. And nick took great care of me ! Friendly , fix the situation right away. Got me in and out the store. I have went to a few different AT&T stores over my years and the west river store in Elyria Ohio is by far the best customer service! Thank you to nick and the whole AT&T west river store for your great service

Came in looking upgrade my phone. The store manager, Tyler. Made this process very quick and easy, as well as Tyler being very knowledgeable and quick with answers to my questions and concerns. I would recommend Tyler and his team to anyone. All around perfect experience.

Amazing staff at the West River Road location! Extremely helpful and patient with the purchase of a new phone. This location is a little out of the way for me but I will be a repeat customer there. They definitely surpass the Staffing on Leavitt Road in Lorain

Tyler K was super helpful and did everything in his power to make sure I left happy. He went above and beyond. Highly recommend

Service was awesome. Very helpful and the staff was very pleasant and NICK the assistant manager was easy to talk to and went above and beyond to help and make sure I was satisfied.

Walked into Elyria and was greeted immediately by a manager whose name was Nick. I washed asked what was bringing me in. And we instantly got to work. I was in and out in no time. Great service 5 ⭐!

Tyler was very patient and professional. He was very knowledgeable. I highly recommend him. He answered all my questions and made it such a seamless process.

Taylor was great!!! Very helpful and willing to stay late to get my phone transferred . This store has great customer service.

Isaiah (I hope I spelled his name right!) was extremely helpful and explained everything to us in great detail - from the phone prices, our line issues and the device know how! Very friendly, thorough and knowledgeable. I would recommend coming to see him and the rest of the team anytime.

I came into the Elyria Store, after I was referred to this location by a very satisfied customer.

I had a huge issue, blocking me from making any changes to my account, that stemmed back to an error on a new account from 2021. Nick was so patient, kind, and helpful with my EXTREMELY frustrating situation. He worked tirelessly for a resolution (6 hours, actually!) - and never allowed my frustration to impact his service.

Mya was also very patient and helpful offering creative solutions to fix our situation. She was patient, and didn’t allow my frustration to fluster her in any way.

DEFINITELY recommend that you go to the Elyria location, and ask specifically for one of these two stellar employees- they truly are phenomenal!

(These two were so kind, professional, and engaged in my situation/creating a resolution, that I actually made a trip back to the store to speak with their manager!)

Isaiah was very attentive with my needs and knowledgeable with all my questions. Got my upgrade with ease along with my sons first cellphone. He was awesome and we appreciated every bit of his help!

Tony and Lisa are awesome at W River rd AT&T. They are so knowledgeable of whatever type of questions you have with your device. Not only are they well informed, but they are extremely friendly and very genuine people! 1000/10 stars for them!!

Had the pleasure to work with Lisa! She was extremely helpful and efficient.
Had a welcoming atmosphere alway around as they were laughing and having a great time with me.
Would go back solely due to they're service!

After a poor experience at another store, Tony helped us so much to get everything straightened out. He was kind and explained everything thoroughly so we understood. We are very grateful for his help and will now only go to his store for our needs. His expertise and professionalism are top tier.

I had had several visits to acouple of AT& T stores I went to until I found Lisa at the Elyria, Ohio store. We talked about the problem I was having with, she solved my issue on the 1st visit. This lady knows her stuff and AT&T should be proud to be her employer. With her knowledge and Customer Service skills, she will get my Business everytime. Every employee in this location is very knowledgeable and helpful everytime.
THANK YOU LISA!!!!
A happy n satisfied Customer,
Sandra Robinson.

Isiah was very helpful, polite, knowledgeable. He took his time with me as a customer and did not rush thru the process. He was amazing! I would go back to see him

I was pleasantly received in your store and appreciate all of the knowledgeable representatives that are working in your store who assisted me so quickly. I had a situation with the agent store that brought me to your location and confidentiality will not go to the authorized agents. Thank you to the woman, Lisa who made me feel like my purchase was valuable

Courtney helped us today in the store. Very patient with us (less than tech savvy people). I was dreading this errand, expecting to be annoyed & have a long wait. Courtney was friendly & even made our visit fun.

Dalton was awesome and so personable! He synced all of my info to my new phone and it made everything so easy for me. My experience was stress free and even enjoyable. I haven't had customer service like that in a very long time. Thanks for the laughs Dalton!

The same goes for Melissa. She was very helpful with everything I needed and made purchasing my smartwatch very easy as well. She was very kind and courteous.

Both of them went above and beyond to help me and I appreciate it!