Lowe's Home Improvement

Friendly, helpful, courteous staff.
Well laid out floor plan.
Isles clearly marked.
Clean store.

Came in looking for a 100ft Ideal Class E fish tape for pulling wire. It was regular $109 on sale for $40. The website said they had 1 left, so I drove here from Avon. I asked One of the guys in plumbing, Gregg, and he took 20 minutes running around the store looking for it. Ron and Gregg looked through all the inventory in the back and they found 1 for me. Customer service like that is hard to find. I hope they give you guys a raise. Thanks again!

This location has been one of my favorite places to shop for home improvement goods! I am extremely inexperienced with this kind of thing and the workers there have been beyond helpful, even finding me a better deal at another store entirely once.

Will and John S are a great value to this store! They are both wonderful, helpful people

We love our local Lowe's in Elyria, they always have the best plants in their clearance section. Great prices, great employees that are normally willing to help. No complaints from us!

Monica and Paul were both so courteous and helpful. Paul approached us as soon as we entered the store he showed us to the item that we were looking for and Monica came in and helped us buying the product not only that she also gave use a fantastic idea of using the firepit grilling fixture in a different and way and she was so happy to help all the while. Really happy to have been here, beat Lowes experience ever. This is about Lowes in Elyria ohio I am talking about.

Very clean and organized and there's always parking and easy in and out the store. Employees are very helpful. I highly recommend this store!

Very disappointed with the Lowes website. I am of a limited income and was saving up for a gas range that the site said was available. When I had enough raised I went to the store where the site said it was located and the clerk said they didn't have it. I was crushed because of the misrepresentation. I will never trust the website again. Addition as of 11/08, the stove that I purchased on the 26th of October wasn't going to be delivered until 11/10. I received a call from Lowes saying that there was a delay and the stove wouldn't be delivered until 11/21, which made me furious. I went straight to Lowes and found Angelia who sold me the stove. Instead of just brushing me off, this lady went above and beyond to make sure that my wife would be getting her stove on the 10th. Though there were some glitches with the register at customer service, she nor supervisors Cody and Danielle never gave up trying. After over an hour of work, the matter was resolved to my complete satisfaction. Every store that cares about customer satisfaction should hire people like those I mentioned. Phenomenal would be a good description. Addition as of 10/12/23, phone system is aggravating as all get out. I simply had a question concerning drop ceiling tiles and called FIVE TIMES, was connected with the lumber department and got no answer. I called customer service to see if they could connect me with someone else who could help, again no answer. Let's see if Home Depot wants my business.

Not sure if the Lowe's delivery team works out of this location, or maybe a warehouse, but either way their delivery team is incredibly professional and packed my large order (construction supplies) with care and thought. Couldn't have asked for a better experience. When I go into this location the service is always leagues ahead of the competition as well.

I can tell they must be under new management. The last few months when I go in everyone is so nice and always ask if they can help find something. That had stopped happening for quite awhile but it's back now!

Love my new washer and dryer, delivery went smooth and on schedule!

Just left Lowes in Elyria, OH. I went in w a very old Craftsman drill that belonged to my grandpa, hoping to find a replacement battery. I was unsuccessful BUT one of the employees, Tom, was extremely friendly and knowledgeable. Bonus points for not making this girl feel like an idiot in the power tool section. Tom- if you see this post- thank you so much for all your help. Your excellent customer service did not go unnoticed.

I have never been to Lowe's before it was my first time. I met an associate, by the name of Gene, he was very polite courteous and very professional. He said that he had only been with the company for a few months.
He exhibit Showmanship as though he had been there for years with what I needed he performed it to the highest of his ability and I must say he did it with Excellency.
I need some shells cut for my bookcase at home and for my rack at home and he cut them right to the tea. This young man knows what he's doing in the Lumber Department, so l say the the Company, never get rid of Mr. Gene. You would lose a very valuable employee!!!!!!

Best service out of all home improvement stores

Always nice little selection of plants! Got quite a few for maybe 15 bucks! Zig zag cactus and anthurium!

If you close your doors, my husband will stop buying tools he doesn't need. A pipe dream....just a dream...On the other hand, I appreciate that I can get glass stove top scrub cleaner here.

Been Buying tools for years. Great location

A much better shopping experience here than Home Depot! The staff are extremely knowledgeable and helpful. As well as friendly. I want to give a big thank you to Dan (helped with our entry way door), Gage (helped with our paint), and Millie (got us rung up and on our way with a big smile) for being so helpful. They were able to direct us to exactly what we wanted and were so nice. Thanks to them we had a very pleasant, headache free shopping experience, and will now be customers at Lowe's. You guys rock!

The attendant in plumbing was very helpful

Stopped at this Lowe's because I needed some last minute materials for a job I was doing in the area. They had exactly what I needed to get my job done, and the prices were reasonable. Helpful staff directed me right to what I was looking for.