The Tile Shop

I found my sales associate Lily very helpful.
Delivered to my front door. I will continue to use the tile shop for all my future projects

I have spent hours in this showroom. From the moment I first entered this store until the very last transaction, the staff went above and beyond!! They called me after hours, sat with me to figure out all the details and guided me every step of the way. Shout out to Darleen, Dayna and Rochester's Branden :) . It's SO hard to find anyone who is genuinely willing to help these days (and with a smile on their face) Thankyou all!

Purchased Go Board backer board from Watertown location. Ellery helped me make the transaction. She was awesome! Super personable and very professional. I ended the transaction with the product I needed and a smile on my face. Great work Tile Shop!

Once a customer, always a customer. This is a store where every customer is treated equally, in a consistent caring way. Mike, the owner, is always very helpful. Mike helped me get all the tiling needs for three bathrooms and a kitchen starting twenty years ago. I have not seen him for ten years. Recently, I visited his store with a problem outside of direct tiling needs and he solved it in a few minutes. Even after ten year, I was treated with the same courtesy and friendliness as before.

Amazing display of tiles, staff is very willing to help you without a pressure sale. The vibe is that they seem to really care about the customer and not just a sale. Prices aren't home depot cheap, but the quality of the product isn't either. The manager Brian is super knowledgeable and even more helpful. Glad they opened in Watertown

I can't say enough good things about our experience at the Tile Shop. Brett Juliano was very helpful, knowledgeable and responded quickly to any questions that I had. He assisted us in flooring for our kitchen and half bath remodel and we could not be happier with the outcome!

We're at the start of your bathroom remodeling journey and dropped in The Tile Shop Watertown for inspiration and initial tile considerations for a couple of the rooms. Leoni knowledge and experience has been immensely helpful, and she's been absoy delightful to work with. I highly recommend engaging her wisdom for your project.

Spacious showroom with an extensive collection of tile. Adrian, the Assist Mgr, was extremely helpful with pricing the job and gathering the 6-7 samples I need to make my project decisions. Definite go-to for tile shopping.

Wide selection and very helpful, low pressure design help.

Great products, people and overall service.

I'd rather just quit my job and work here.

Excellent service from Brett Juliano! Very professional, courteous and knowledgeable. The store has vast amount of selections and prices are good. Highly recommended. I got 20% discount by applying for a store credit card - a good amount of saving!