Cricket Wireless Authorized Retailer

Justin was totally professional and extremely helpful. The customer service department for cricket was so rude, I actually went into the store to cancel my service. After talking with Justin, he resolved our problems and we bought 2 new phones.

Justin is the best, polite, courteous, patient and very knowledgeable. He demonstrated a willingness to help the moment I walked in. he has a tough job working face-to-face with customers day in and day out. He is an excellent example of what good retail customer service ought to be. Thank you, Justin.

Justin was amazing. We were switching from Spectrum Mobile and were having such a hard time getting them to port our numbers over to Cricket. He was so patient and was even able to hold our stuff when we had to leave for a quick appointment and come back. Highly recommend this location and Justin as a representative that will get you what you need so you can leave happy.

Justin is an angel. Yall, when I say he has the patience of a saint I mean that with everything in me. I went in on Monday, had issues (on my end) wasn’t able to get a new phone but Justin told me to come back tomorrow (Tuesday) and we would get it sorted out which was the best course of action. Came back at about 3 and this man patiently worked with me through all the issues I was having until FIVE THIRTY. This man deserves a raise & a bonus too 🤣 but seriously, if you need anything & you have cricket go to the one in McKinney. I live in Plano and will definitely make the trip back to this cricket store if the need ever arises. Thank you so much Justin! You are phenomenal, keep doing what you’re doing!!!!

Justin was very patient, honest and heard my needs so that I can make the best decision. He was very polite and knowledgeable. Excellent customer service.!!!!!

This Cricket location came in handy in the clutch. I need a phone and I need it quickly based on my current personal and work situation. Kevin Benitez is a awesome worker and person. Very knowledgeable and patient, knows what he is doing and provides excellent customer service.

Great experience!! Kevin(i think that is his name) was awesome. He gave great recommendations for my needs and helped me get everything taken care of in a timely manner. Again, overall great experience on today's visit.

When Net 10 Wireless let me down, Fred and Eddie at this Cricket store were amazing!! They spent 3 hours getting me all set up and taken care of - it took 2.45 hours just to get Net 10 to release my number! Great store, great service!! Thanks much! Love my new phone and really enjoying the great service!!

Ashley is such a great worker!! She’s amazing at her job & makes sure customers are satisfied! She helped me out a lot with finding the one phone I wanted , even went out of her way! The best phone service I have ever had & will continue to stay with Cricket! This specific location is the best Cricket I have ever been to, best store!

5 start was at Princeton store help me out got me in and out quickly

Came in today and Justin was really helpful very cool guy, if you need good customer service and no b.s. he will for sure get you what your looking for.

Great customer service here! The young lady who helped my son with his phone was very helpful and went out of her way to make us satisfied. You don’t find this kind of service these days but she was great! I can’t think of her name, it was kind of unique. Nevertheless, she was awesome!!

Justin s I give him 5 stars! Excellent customer service and he knows what his doing.! Good employe!

We were debating if we should go back to Cricket due to a bad experience. We decided to take a look, we were greeted by a very professional and polite young lady. Ashley was AWESOME took the time to explain our options and the best plan that would benefit my wife and I. Thanks to Ms. Ashley cricket has a lifetime customer. We will highly recommend Cricket in McKinney. Go see Me. Ashley! Cricket great job having such a awsome employee. Thanks again Ms. Ashley.

I went in to pay my monthly bill, and wasn’t having the greatest day. Star was working and she was very patient with me when I wouldn’t have been. She informed me of alternate payment methods which solved my intitial problem. Her patience with me made my day. I would highly recommend this location !

Great service and very helpful staff. The manager was very informative and pleasant, answered all the questions I had about my phone seeing as I’m not a tech guy now. I am going to be a frequent customer here. Really great customer service

I had a great experience angel ashley customer service was above and beyond my expectations they shd both get raises. They were quick and to the point and answered all my questions thank you!!!!

This is probably one of the best cricket locations I have been too. Very helpful! All employees seemed urgent to help me and were very kind.

Nathan and Justin are great!!

Best Cricket location in North East Texas!!!! I definitely recommend seeing those guys! Great customer service, way better than Metro and the coverage is outstanding!