The UPS Store

I had 10 gifts to ship, each to different addresses, and did not print the labels myself. The three young people working and their manager all helped with my transaction, as two of the shipments were international and several other customers needed help while I was there. They were friendly, helpful, and cared about what they were doing despite how busy it was. They made a potentially stressful situation very positive.

Jaryd. He was so friendly, and patient. It was a great shipping experience that could have been miserable due to chaotic Christmas season. Please give him some form of recognition!

2021: Stephanie was outstanding both yesterday and today. She is very understanding and explained everything in a very clear and easy to understand manner. It was like talking to a friend. Very appreciated!

Update 2022: The staff is just outstanding! Always so friendly, and very efficient at what they do! I've never experienced this level of customer service anywhere else, I'm absolutely grateful!

Stephanie and her staff provided amazing service. The staff will never know the time, frustration, and cost saved by their professionalism and empathy. I was in the midst of an international move and exporting our four legged family member. An unknown requirement needed expeditiously sent documents to be signed by a US government to transport our dog.

We were required to provide the US government office a “return” label. However, the “TO” and “FROM” label needed to reflect only my name and address. The government office had erroneously been charged to their shipping account and to avoid such errors would reject submissions if their address was reflected on the the return label.

This requirement did not fit the software capability of the UPS system. Undeterred, Stephanie was able to override the system and provide us with a TO/FROM address label and get our documents expeditiously shipped back to us. All the while charging us the appropriate amount to ensure we received our documents back without issues.

Again, if it was not for Stephanie’s Diligence and professionalism we may have been unable to transport our family dog. Thank you to your wonderful staff for their professionalism, patience and diligence to exemplary customer service.

Excellent store! I was having trouble returning 3 items to Amazon, due to not having a printer at home.the first item was accepted by their Amazon system connection and Matt, the agent at UPS printed it for me. The next item took an amazon agent to verbally give Matt a code, which worked and the final item even an Amazon supervisor couldn't give Matt a code to make it happen. I ended up going home to my computer (email isn't set up on cell) and allowing him to copy the paint image of the shipping label onto his zip drive, which he then transferred to the system successfully. Matt went way above what I expect from customer service and I am grateful.

It would be easy to say a place is good but I need to express just how good this place is. Not only are the service and prices really good, but the personal connection is no less than excellent. As a business owner I have said on multiple occasions that the crew at this specific UPS are the exact kind of employees I would be honored to have in my own line of work. The time and consideration consideration and patience they give to not only myself but every customer I see who walks in there, is just amazing. There is a good reason why I don't go to any other UPS store. This one is the best .hands down .

I can't say enough about this UPS store. It stands head and shoulders above every other UPS store I've been to. I am greeted by name when I walk in, and their attention to each customer is fantastic. One thing I like to see is that each customer gets their undivided attention. They are concerned with the needs of that particular customer, and it makes them feel as though they are the only ones in the store. I've witnessed difficult, impatient customers treated with kindness, and patience. When that customer walked out of the door, the store employees made no reference of them to the rest of us. No eye rolling, no venting, just moving on to our needs. I am a proud box holder here. Keep up the good work!!

I use UPS exclusively to pack and ship valuable musical instruments to destinations all over the US. I always receive positive comments from clients regarding prompt delivery and professional packaging and have never received any shipping damage complaints.
Matt and his Team are helpful, professional and very competent. I highly recommend Matt and his store for all of your shipping needs. He is a pleasure to work with and will get your shipping needs done along with all the other services UPS provides.

While the store is small the service is outstanding. Always helpful with questions and the friendly staff, especially Matt, just get the job done. I have never had an issue with this UPS store or UPS itself. I have tried other services but always come back to this facility. You stick with a winner!

I have used these guys for many years now. My items, from large oil paintings to glass decor have always arrived without any issues. They are very professional and a pleasure to work with. I highly recommended them for all packaging and shipping tasks. 100% reliable every time

This is a great place to ship packages and the manager Matt is a great guy. They are always helpful and willing to go the extra mile. I'd recommend this location to anyone looking to send something UPS or have it packaged to ship. They also shred documents and can create customized banners.

Everyone there is very helpful. They have helped me in many different ways. I had to do some business while I was out of state and stopped in another UPS store and they were nowhere near as helpful or wanting g to help me without being annoyed and wanting to charge me an unreasonable amount of money. So appreciate my local Elgin UPS store.

CJ SAVED ME FROM SENDING MY PACKAGE TO THE WRONG PLACE. THANK YOU FOR YOUR HAWK LIKE VISION!

There are two employees I will remember forever. One is a lady probably around 28 with a round face that is the brightest bulb in the box. Her smile lightens the whole room and is a pleasure to talk with. Another is a man probably around 25 that has the same type of attitude towards his work at UPS.

I'm sure there job is not super exciting, but when I drop off packages it's great seeing smiles on the workers faces compared to when I got to USPS and everyone is grumpy.

The manager was PHENOMENAL. Helped me with a shipment I had sent to myself in Maine from Illinois. He honestly saved my life with the damages that happened to it. He took his personal time to ensure it all was rectified. Best experience ever.

This team is the best!! Super attention to detail, very efficient, very polite, everyone is always so helpful. I have had a Box for mail delivery for years, and it's perfect for me!! Safe, secure, confidential, consistent receipt of all of my mail and packages. Never have to worry about a thing!! Highly recommended. Thanks!!

They always help me with all of my shipping needs. I am greated as soon as I walk in the door. An employee named Matt is whom I usually work with on getting my packages sent to where they need to go with no problems.

The Elgin UPS store has the friendliest people working there. So helpful. Love using them for their printing services. Quality is great and they go above and beyond the call of duty!!

These guys are great. Each year they have donated printing and paper to support my daughter’s food drive in January. Last year we printed 1000 flyers and broke our record with 522 pounds of food collected and subsequently distributed to school children in the U46 school district. I’m hoping we can do it again this year!!

Matt and the people that work there are awesome, very helpful. Being a contractor they can make copies of plans and prints to any size you need. I can send them PDF and tell them when I will be there to pick them up. I all so have had my po box there from the time they opened