Menards

I had a problem with a closet organizer and Brian the GM and Marcus the cabinet guy were amazing at fixing the problem! Jason stepped in at the end and was so wonderful helping me get it all taken care of! His customer service was above and beyond!!! What a great team !

Went in for a piece of tile for the bathroom. Came out with mallomars , frozen bacon. Some candy. A sponge A cabinet for the laundry room a fan for the bathroom with heat dimmable lights and blue tooth. A floor warmer for bathroom under the new flooring. And a brush This place has everything. Oh dog food. I bought some dog food too.

A huge store for all Electricals and many more.

Vince and another associate ( I didn't get his name unfortunately) were very helpful yesterday with locating an item that wasn't on the sales floor yet. Awesome customer service!!!

We picked up a new washing machine last Saturday afternoon, August 19th, and the process was very organized and easy. We were highly impressed with how Terrance greeted us as soon as we pulled up and how quickly and easily he loaded the washer into our van for us. He was friendly and helpful. Kudos to him!

I'd like to share an experience that I had recently at this Menards. My wife found an electric fireplace there that she thought was absolutely perfect. Unfortunately when we opened the box after getting it home, we discovered that quality wise- it wasn't so perfect. It had some defects with the finishing and some of the wood pieces were splintered on the edges. We returned it to the store for an exchange and the helpful folks in customer service and the plumbing department brought another fireplace up front for us and even let us open the box at our request to see if there were any visible problems with it. Unfortunately this box also had parts inside which had defects, so we decided to get a refund and head home. The next day we wanted to give things another try so we went to the Carpentersville Menards to check for the same fireplace there as they had more in stock, and we hoped maybe they may have arrived to the store in better shape. We experienced great service in Carpentersville, too, as they let us open the box and have a look before we took it home. Everything looked good this time so we loaded it into the car and we were on our way. After unboxing it at home all of the pieces looked great except for one part: the glass pane that goes on the front of the fireplace. It had some deep scratches in the glass. Realizing that we had just returned a defective fireplace to the Elgin Menards not even 24 hours earlier, I decided to return there with the defective glass pane to see if they would let me swap it out for the one included with the defective fireplace. We had not inspected that part from the initial defective box so I thought maybe there was a chance it was good. Long story short, they pulled the defective box we returned from receiving, and allowed me to open it up and get the glass pane. It was perfect- no scratches, no issues. I headed home with it and my wife and I finished putting together the electric fireplace that now sits in my living room in front of me as I type this.

Totally unmatched customer service. I don't think I've ever experienced this sort of thing at another store like I have at Menards. Thanks for being a cut above!

Fair amount of people in each department ready to help out. This place has a huge load of materials for home improvement and such. Would recommend on getting the key essentials and try not to go for the side items that not involved with home improvement. Obviously there are some cool stuff to distract your eyes, but there are some products that just fail on you.

Recently I inadvertently left my cell-phone in the electrical department. Employee was especially helpful in helping me locate it. Pics show recent home improvement.

I found the Central Air Unit cover that I was looking for. It is of nice quality, thick vinyl and large enough that its not snug. They have round and square. Time to clean the leaves out and cover the unit.

Can’t say enough when it comes to customer service! Eric at the front desk went way over his duty to help me out and will for ever be loyal to this location. This young man needs a raise and promotion, keep him Menards more stores needs employees like Eric.

Much lower prices than other big box hardware stores

This is my first time buying a storm door for my front porch in Menards. I had a great experience with customer service. I bought a door yesterday and Danny was the person who took time to showed me few doors, went over prices, styles etc. I bought it, but left it there until today to be picked up and installed. Unfortunately there was a damage with one of the pieces, so I had to go back. Jason was excellent helping me and reaching out someone in that department to help me out. John and Jason were very proactive, respectful and cheerful at the same time. These types of people who brighten your day, because they know and like their job are the ones who should work in customer service. I appreciate their prompt problem solving skills, and shining personality that despite my frustration they made my day.
Sincerely,
Ivy

I absolutely love this store. We are renovating a house and I went into the paint section and Frank could not have been any more helpful. My husband had given me a list of things to get and Frank grabbed them within minutes including mixing my paint for me. A big thank you, this store never disappoints.

Went to purchase a piece of siding for my house. Richard went far and beyond to help me. He was able to locate the siding which I could not find because it was still under 3 pallets. He offered plastic wrap to protect my vehicle, gave me great advise on loading it to my car. He was very knowledgeable and nice, because of him I had a great experience at your store. Thanks Richard!

Stopped in yesterday not fully knowing what I needed for a project at home. Thankfully, I ran into Zach! Zach really went above and beyond and found everything I needed. Thanks for the excellent customer service!

Awesome place. Went in to the store looking for a part to replace a noisy section in the toilet, found an upgrade kit to change the standard toilet to a dual flush ( up for fluid, down for solid) for under $22.00 !
And hey, if it doesn't work, hubby will be going back to get the universal kit that was only $13 :)

After trying several other outlets, from Big Lots to Target, [not to mention online, Amazon and etc], my friend and I were happily pleased to find everything we desired for upgrading bathroom accessories, and outfitting my new apartment's bathroom.

I needed to move a large treadmill across town from my Mom’s house. I decided to rent a pickup truck and an appliance dolly from this Menard’s and they made it so easy! Went in first thing in the morning when they opened at 6 am, and MaryAnne was very helpful in explaining everything and getting me the truck. And when I came back to return the truck and dolly, Jose was great as well. The process was seamless from start to finish. And cheap as well! It cost me less than $30 to have the truck and dolly for 2-and-a-half hours. Can’t beat that. I will definitely be back in the future if I need to use a truck again. Thank you, Menards!

Clean bright wide aisles.

Clean efficient location with a decent size garden section connected to the lumber and outdoor side of the store. Multiple.checkout areas. Store is well stocked and well marked. Parking lot can be a bit of an adventure die to its narrow aisles and equally narrow frontage.