Verizon

Very satisfied with Mikhail Daniels. Felt welcomed and he introduced all options that were available for my issue. Issue was resolved seamlessly.

Every time I go in the staff is very friendly and knowledgeable on phones and tablets I won’t go to another Verizon Store in Waltham Ma

Ashley provided top-notch customer service for us today! We had been to the Apple store, and tried to upgrade a phone for THREE HOURS, but the tech was unable to help us complete the upgrade. We purchased the phone and went to the Verizon store, where Ashley was able to get us up and going in 20 minutes with a friendly smile and terrific helpful attitude.

Karl Baptiste has been a great representative, he has been very clear about how the system worked out so we understand it. I would highly recommend anyone in general that has a Verizon account to him if they need help because he will go through every single steps with you and take good care of you!

Ben was very helpful and kind and helped me set up a new phone for my work so I can log into work Monday. Great service please give Ben a raise!

Kevin was great. I got there thinking I hope this is fast, I have to make dinner and rushing. But Kevin kept my calm and we bought 2 new phones added a line and went to get dinner right across the plaza. While he set up our phones. Great sales by Kevin as he never sold me just added value for my family. He will be my contact.

We were very impressed with our Verizon Rep. Zach Schwartz. He was very knowledgeable of all current plans and promotions. He took the time to explain every option and helped us pick the plan that met our needs. He was very professional, patient and friendly. He helped us become familiar with our new devices by providing a detailed demonstration of the phones' operation. We felt very comfortable throughout the process and never felt pressured into purchasing anything we didn't need. Great overall effort, he is an outstanding representative for Verizon.

Been an Android user for a long time and never was interested in Apple products. That changed after the staff at this location was very helpful in explaining the differences and helping me explore what would best fit my lifestyle. The staff was kind, helpful, and very easy to speak to (I had a ton of questions). I'm grateful for my experience at this location and now own an iPhone. It's always a good feeling to know that people are still very helpful and easy to speak to. They weren't pushy about a sale, they clearly just wanted to help me pick a phone with features I enjoy the most. A big thank you to the staff at the Waltham store for making this an easy process and for all your help.

I had originally posted a negative Review based on my difficulties with Verizon online. I went to this store last Tuesday, I was treated very well, I had exceptional service from Mickal. He was very patient and thorough, I had difficulty with a phone that was just two days old, bought in another state. Mikhal went out of his way to exchange the phone, transfer my new information and made sure that everything was in working order before I left the store. He is truly the first Verizon employee that I have worked with who has been helpful. I called Verizon eight times in two days with no results to my problems . I can’t praise Mikhal enough for everything he did. I would highly recommend Mikhal and this store without reservation

Customer service was outstanding as soon as I walked in the door. Everyone was really nice and I got in right away. When I went in I had a phone I thought I wanted until they really went through every phone with me and let me try them to see what I liked the best! There was absolutely no pressure and they made sure you understood your phone before you left. They were so patient with my lack of decision making and really made you feel like you were the only customer there. Really enjoyed everyone I met and talked with!! Highly recommend this location!! They also really knew what they were talking about and could answer all my questions.

The customer service here was exceptional. I came in looking to switch carriers. As soon as I entered a representative came to assist me. Danny was really friendly and enthusiastic about seeing what my options where available with my damaged phone. He was well informed and presented me other phone models too see what phone was better suited for my needs. I felt no pressure and had an easy time choosing the phone I wanted to get.Thanks to his great customer service I was able get just the right phone for me. Danny made me love Verizon. I really recommend this store if you're looking to switch carriers or purchase any phone.

Wow very good, I had Alana today and she was the best setting up my new iPhone! Very good service from her!

I came in without an appointment and was helped right away. Tyler was the gentleman that assisted me. Not only was he extremely friendly, he was extremely helpful. He listened to my needs and thoroughly explained the best plan for my situation. I felt comfortable and trusted his suggestions. I didn't understand at first and being the nice guy he is, Tyler fully explained to me how I could save money, and still get a new phone. I'd definitely come back here again! Thank you Tyler :)

I came to the store after Conor called me about the promotions and helping me save money on my bill. The store is easy to get to and very clean. I was greeted as soon as I walked in and was offered a coffee. The whole team was very professional and helped out with my appointment. I was able to add an iPad to my account and still save money! I will definitely recommend my friends and family to this location. Thank you to Conor and the whole Verizon team for the excellent service!

Have to really give this location credit for being a hidden gem so to speak, outnumbered by restaurants and common retail stores, the team is friendly, fast and knowledgeable! I went in to get an upgrade because my phone was acting up, after waiting like a millisecond Cory greeted me with a smile and asked what he could do to help. After letting him know my situation I was told how much I'd have to pay to fix or upgrade, the options for me to upgrade with a down payment or not based on promos at the time. Cory is great too because every now and then I see him locally and he seems to always remember my name!

The finely dressed manager named Cory helped me, got me into a brand new phone and saved me 40$ on my monthly bill. If I can tell you one thing, it is that for the foreseeable future, I will be using him as my account manager. He greeted me with a smile and made me a fresh cup of coffee and I felt like I was important, not like how I feel at a corporate store. The time he took to explain everything he was doing was amazing because I usually don't follow everything well. Was very easy to understand what he was doing and what I was paying for. Turns out the plan I was on was so outdated, I was able to get more than double my data for a fraction less. With no doubt in my mind I can say that this was the best cell phone experience I have had, and I will be sending all of my friends and family to Cory.

Just moved to the area and went in to the store to look at plans and phones. It was the second stop on my planned 3 provider search but I was so impressed with the plans, promotions, coverage and service that I(my wife and I) decided to choose Verizon. Kyle was very knowledgable and tech savvy and Steve offered great support and advice. We had a great experience getting our phones and our plans set up. My only negative that had nothing to do with service was I wish they had Otter Box cases in some other colors other then black. I am pretty set up now but when it is time to change phones I will go back to this store first. Hopefully, Kyle and Steve are still there.

I had a great experience when trying to upgrade my phone. I am by no means tech savvy but the guys at this store (patiently) got me through the entire process. They took the time to go through each step, as well as, explained different options for a phone and plan that would fit my needs. They then showed me how to use the phone. A+ service from an A+ team.

I came in with a simple but frustrating problem about the camera on my phone. The guys here, Ryan, Manny, and Lee took amazing care of me on two different days. They went above and beyond with insurance claim etc., and bent it over backwards for me. They were not your "typical Verizon guy" trying to sell a new phone, but really wanted to help me and did! Very good experience and i have all their cards to recommend to others!

Michael was super helpful when my phone was completely dead (processing system isn't responding error). He tried desperately to help. Great customer service and offered fantastic deals in case the phone couldn't be saved! I will be going back to see him when I need a new phone!