Waltham SMOKE

Have always had great customer-service experiences here. Cashiers are friendly and though there isn't the biggest or best selection of name-brand food items/household items, they have a great selection of cigars that are well preserved in humidors, not dry or flaky like the ones at most liquor stores.

Very nice and clean store with wide varieties of cigars and stuffs. Also, you have range of choices for lottery scratchers. They have around 90 different scrthches lottery tickets.
Great customer service, too.

Treats you like family. Great people. Clean store. Even the other customers are friendly.

Nice friendly people.

DON’T GO HERE!! If i could give 0 stars i would. First of all I called at 9:15 to check if they sold vapes and asked if they closed at 10 (which is what time they’re website said they closed) they said they’re closing in 30 minutes. I showed up at 9:27 and they had lights off and doors locked. I called again and they opened the store for me. Not sure why they were closed before 9:30 in the first place when the website says 10pm and they told me 9:45. Anyways when I get inside they tell me they’re cash only and since I only had my debit card I had to use their ATM. Again I talked to them twice on the phone you would think they would mention they were cash only at the moment. Then I use the ATM and take out $40 but the machine only gave me $20. When I told the guy he mumbled something and clearly didn’t care at all. He said I’ll sell you the vape for only $20 as if that was my issue. This place is a complete scam and now I have to deal with my bank to get the $20 back into my account. Completely unprofessional and such a scam!!!

This business is ILLEGALLY charging people a "vape tax" when they buy smoking accessories. I looked it up online, and that tax is supposed to be paid by the retailer, NOT the consumer. So if anyone reading this was charged 'extra' when they bought a pipe, bong, vape, etc they overcharged you fraudulently. Any and all taxes (besides Massachusetts sales tax) again should be paid by the retailer, and included in the price listed for the product.

Paid almost double the price as elsewhere buying the new e-cig. And the seller even tried to hand me the used/clearly opened product instead of new. Luckily I found it was used in the store. Seller reluctantly gave me the new one. People plz read the comment and DO NOT GO there. It’s a SCAM.

Today it was about 9:30 pm. I went to the store, to exchanged a charger. that one of their employer was forced me to buy a wireless charged pad. It wasn't for my type of phone witch is (A iPhone). why I went to explain to the employer, he KICKED!! me out of the store because I asked for a refund.

Don’t bother buying anything from them at 699 Main st Smoke & Convenience store they sell defective products then won’t fix them. They are a joke and don’t care about customers care. Shop there at your risk. I recommend you don’t buy anything from the smoke shop. There products are all old and defective and I wish I had this type of comment before I shopped there.