Firestone Complete Auto Care

Jeb was friendly and professional, provided a status update of my vehicle consistently and serviced my vehicle quickly. I appreciate the hard work Jeb and the team do but overall the respect they have for others time.

Traveling from Waco and headlights were not working. Stopped in around 3:00 on a Saturday afternoon. The shop was already full. Mark said he would try to work me in and get me back on road. He did just that. I didn't have to get a room and travel the next day in daylight. Fast service. Friendly and compassionate staff.

This McKinney Store is so Professional and friendly. From the Sales & Service and Techs.
Always maintain 100% outstanding Customer Service. Trustworthy and reliable. Very proficient .Always have a great experience here. Grateful for this Firestone Auto Care and much Thanks!

The manager on duty was wonderful, and the entire service staff great. The store seemed under staff today, but the manager kept his cool courtesy with every customer. I would know, I was here almost all day. :-)

There was one belligerent customer that came in just after closing with complaints that were unfounded; I would know because I was here the whole time. There ended up being some threatening gestures, and multiple people in that party coming in with intimidation tactics. I have video if you need to contact me. The manager handled it very well and all the people in that party ended up leaving, I'll be it with more threatening words and insults.

Took my husband's Tesla for a safety inspection. Staff wa very friendly and checked me in quickly. The waiting area was comfy and there weren't many people inside. They had a movie channel playing and a coffee area. This was the first time doing a Tesla inspection so I didn't really know what to expect. It took about an hour to complete the whole transaction.

Staff was extremely friendly and easy to interact with. Went above and beyond to keep me informed of status of vehicle. Highly recommend.

Traveling from Oklahoma to Waco, Texas and I noticed my tire pressure got low. A shop in Oklahoma couldn't find anything wrong with the tire but Fredy found the whole. It was on the side wall and couldn't be fixed so I needed a new tire. Mark was so patient and helpful in trying to get me back on the road. I have an all wheel drive vehicle so I would have needed all four tires replaced so I decided to just use my spare. Mark was so nice to even suggest putting the spare on the back passenger where it was safer and Fredy switched my wheels around for me. I would highly recommend this place when you need new tires. They seemed honest and kind! Thanks Mark and Fredy!!

These guys were totally slammed when I got here, but I spoke with the guy inside and explained I had an emergency, I ended up grabbing a full set of tires and they got me hooked up. Even though it was late in the day when I got out of there I really appreciate them for staying late to finish up my truck and get me back on the road again

Update: one year later in my inspection, took 53 minutes on a Friday at 2:55 PM. This time took longer than the last. service was friendly. I wish they offered to do inspections without you having to get out of your vehicle. Some shops do offer this post Covid.

They’re quick for state inspections. Happy with my experience.

The employees at this Firestone location are friendly and quite knowledgeable of Jeep Wranglers. I value their meaningful service recommendations and not badgering me with frivolous upsells.

Andrew and his team really came through for me, this past week. After having an issue with my spare tire and with a road trip coming up. They worked hard to get the specific tire that I needed and put on and even made sure they worked in an oil change, within their super busy day. I’m grateful that they got my car fixed up and we were able to take our road trip, with no issues.

Wesley saved the day! I had a flat on the highway. I had been stuck there for several hours. He repaired my flat shortly before closing time! He's my hero! The best!!

Other than my car being there 5 hours, they did an awesome job. Very friendly and know their stuff. Will definitely be going back! Will also get there earlier or set an appointment to get out sooner. The two guys I interacted with were very friendly and helpful.

Absolutely incredible service. They’d guys went above and beyond to help me out! Car trouble is devastating but knowing they are here eases my mind! Thank you guys!

They were amazing on my service when I went in on Saturday! They took me and even though it was looking like a 2 hour wait time they were able to get me in and out in only 45 minutes!!! It was awesome and the guys at the desk were amazing!!

Jeb and team doing great work. Will definitely be back with all our auto needs.

When I got there they where completely honest told me they where short that morning and it would take 2 hours but still had me out in less then an hour.

Had some unexpected trouble this past weekend with needing a flat! They took care of my flat in less then an hour with no appointment!! They also notified my about my back tire alignment we need to be straightened out a bit! Overall a great experience!! Keep up the good work !

Did the maintenance work on my fleet as well as my personal cars. They are courteous, professional, and kept me updated on the status of my vehicles. Will keep using them for our car needs.

Spencer took great care of us; we had to come in suddenly on a Sunday, and he was able to get us in, even though they were short-handed. He's extremely knowledgeable and has excellent customer service skills, if you go, I highly recommend you ask for him.

The work done was excellent.

Also . . . Why is corporate removing the vending machine from the lobby? Seems shortsighted, the other customers LOVED having that vending machine there, I would suggest all locations have something similar for customer service for those that wait for their service to be performed.