Premier Parking

Easy convenient self service parking. $8 for all day.

Good photo op
Mast General Store Store across the street, well worth the stop.

Do NOT park in any of these parking lots. It’s a total scam. I was walking back to my car one evening which was parked in one of the lots and my car was gone. After having to call the police I was made aware my car was towed due to unpaid parking tickets. I was in total shock as I always pay to park and have never received a physical ticket or had any knowledge of having any violations. I had to pay the parking tickets to be able to receive my car back from the tow company. It was a total hassle to get in touch with someone from the company and once I did they were no help and couldn’t prove any of the tickets but stated there would be no refund. This company is ridiculous and I will never use there facilities again. I plan to use the Park Roanoke garages.

Paid for 4 hours of parking but received a parking ticket as soon as I exited my vehicle which stated I had not paid even though I had proof! This is a total scam and will never use this parking lot again and do not recommend that anyone else use it either to avoid the scam and drama.

They changed their rates to screw people over during large events. They require you to connect to their app when their is no cell phone signal due to volume of people in Roanoke which allows them to ticket more people. This company should not exist

My wife and I parked here Saturday June 10 and paid the $11.00 fee for 12 hours. We came back before 3 hours was up and had been issued a parking ticket by the very company we paid to park! We filed a complaint online as demanded by the ticket. This is pure harassment to collect money not owed them. It gives downtown Roanoke VA a black eye as well. We aren't likely to return to the city if they cannot control these parking venders dishonest techniques to extort cash from people. We have zero idea when this issue will be cleared up if ever without further effort via the BBB or the City of Roanoke somehow.

Parking meter/machine wasn’t working, tried every hour for 3 hours with no luck. Called their office and left a voicemail, to be called and told if the machine is down you are required to use the QR scan!?! One; Not everyone has a smart phone (I do but there are some people who don’t) or is familiar with QR scans, what then?? Two; rude, no apologies for inconvenience. After told to use the QR scan, she THEN tells me they are aware of their system error and are working on it….ummmmmm…should have led with that information! Customer service…let’s work that!

Premier Parking runs the Valet parking at Lewis Gale Medical Center..they had 3 employees..that I could see but it still took us 23 minutes to valet and 16 minutes for them to retrieve the car. One of them even said "I dont know how to drive a 5 speed".
Now answer me this ..why was she hired ? ..and the older guy stood there and argueed with me...it gets better we saw another person attempting..yes trying to valet and gosh forbid was in the wrong lane
The older guy made him get back in his truck and circle the driveway and get in the correct lane. Hows that for customer service. My next email will be to LGMC im wondering if they like being represented like this

Paid by credit card, but was given a violation for non payment. Submitted the proof and they reduced the fee to $25.00 despite credit card proof. Complete scam and dishonest. But they dont answer the phone or return emails- so park at your own risk.

Premier parking gives their paying customers $40 parking violations. Something must be wrong with their system. Beware! It may be safer to try to find street parking.

This is a terrible company. Do not park at any of their lots. Their app and kiosks are horrible. Their "fines" are outrageous. Use Park Roanoke lots and garages instead.

If you have any issues, trying to resolve them through Premier or Metropolis is very difficult. You are sent back and forth and told to click links that don't exist at that particular web address. Keep at it, be persistent, and with any luck you won't need to use one of their lots again. I was at the Sportsmans lot.

Minimum parking on a Saturday is 6 hours / $15. Scam.

We paid the $15.00 parking fee on a quiet Saturday evening for a 2 hours parking to have dinner at an adjacent restaurant but still got a parking ticket, total SCAM!

No help. No way to pay. No one answers phone . And their email is not working. How can a company exist like this?

Literally ticketed while paying for parking.