Madewell

Can’t say enough about the positive customer service experience I had in the store during the heavy holiday shopping season. I had accidentally made an incomplete online sale. I went in the store and explained that I thought I have made the purchase last month. But goods net arrived. The sales associate quickly gathered the items and even offered a gift box, (rare these days). So easy and pleasant to deal with during this busy time.

I have always loved shopping at Madewell but I have been blown away by this location time after time. The young women that work there are always so kind and very knowledgeable about their inventory. The store is always clean and organized. You can tell they take pride in their customer service. I’ll definitely be coming back!

Great place! A little pricey but worth the money you will spend. Very neat and organized. Very nice clothing options!

I’m so glad there is a Madewell in San Antonio. Coming from DFW, this is one of my go to stores. Quality items that last years!

Sale section is always stocked well and everything is always neat and tidy here.

Well organized store and helpful sales associates.

Great clothes

Nice merchandise, a bit pricey but good quality. staff was not very knowledgable about their product nor helpful with searching for specific items in store or online for you.

Needs improvement

Yesterday my daughter and I went to this location hoping to find some jeans and tops. I love this brand and have always had great customer service but today we had several pieces we wanted to purchase but waited and waited for an employee to check us out and no one ever did. It was so bad that another customer asked us to check them out thinking we worked there. Just really odd and we ended up leaving and buying several things at another store. Really disappointed in this store.