Tom Thumb Pharmacy

Excellent service and my medication is always ready when promised.

Great selection of Anything you need. Always fresh produce, & fabulous florial department, pharmacy staff is so helpful & personable, store is always very clean & smells good when you walk out in.

Ok

I had such an awful experience. I been coming here for years. But the customer service has went down hill and isn’t the same like it used to be. All the staff are extremely rude and super slow. They lied about the time my medication would be ready. If I didn’t stop by I would have never gotten a text. I still had to wait there after waiting three hours. I had to wait an extra 30 minutes. Even though they said it would be ready in 30 min. The pharmacist are extremely slow. It took 6 hours in total. I then later received a text about the medication being ready even though I already gotten it 3 hours later.

I have given this pharmacy so many chances to get it right and they continue to be incredibly mediocre. They consistently fill prescriptions late, I don’t think i’ve ever gotten my prescription the same day. Also, they go to lunch at 1 and will send you away even if you’ve been waiting in line. I understand everywhere is short staffed right now and I have tried very hard to be patient and sympathetic with this place and the people who run it but i’m so over the poor service. Switching to cvs down the street where at least I know i’ll get my prescription in a timely manner and I can even get it delivered so I don’t have to worry about planning my schedule around pharmacy staff that can’t get it together.

Very bad service. They take for ever to fill prescriptions. They are always are short staffed and thats a standard excuse.

I have nothing against the pharmacy or the pharmacist's but it is busy and there are not enough people working. I dropped off a prescription early in the morning around 10am and they said they would call me in 40 min. When I said that I had tricare they said they weren't sure if they accepted that insurance I informed them they were on the approved list. Then they said that they didn't have many tricare come in so they didn't know the process but they would find out and call me.I went home and it had been 7 hours and no call so I came back in to the pharmacy and the first person that helped me went home and the ones that are here have no clue of what the other person said they were going to do so now they are telling me it might be another hour. After waiting for 30 min they inform me they cant do it and I have to go elsewhere. And I dont know why they couldn't just have done that to begin with.

I like the store but the workers at bakery dpt not friendly not helpful not polite ...so I always like to get the cream Lil half cake so no body was at the front the lady was cleaning the floor by the way it was close to 8 that way the manager knows exactly who I'm talking about. any way she was cleaning the floor and I ask for help she told me I'll be there ...she took a few minutes like what kind of customer service is that if I'm in the middle of cleaning the floor I will stop and help a customer that will be the right way to do then after she come to me and I ask her about that especific cake she say look on the other shelf if is not there then we don't have it she not even come out and look ..I mean if you hate your job or you are unhappy with your job or you treat people depending on the race then get a different job where you don't have to deal with customers because it is obvious you are not good at it.

I have never ever got my medicine at the same day. This store doesn't have an even popular generic medication. I am stopping by this store twicebto get it. I changed my pharmacy now.