Herrmann Insurance Agencies

I had a fantastic experience with Herrmann insurance. Their customer service is top-notch, responding quickly to my inquiries. The real highlight was the significant savings of over $150 when I bundled my home and auto insurance. I highly recommend their services!

Sarah Stern got me quotes for commercial insurance QUICKLY (even though piloting is a quirky industry to insure). She is a joy to work with and always quick to respond! Thank you, Sarah!!!

This agency is great, especially Laccen and Shea. It's so nice that they do the insurance shopping for me to get the absolute best rate and company to go with. I was able to get my auto and home policy completely set up. More recently, I added a driver to my auto policy. Shea was efficient and responsive, kindly contacting me when I had forgotten to call her. Everything was explained thoroughly and done in a timely manner. They even looked for additional discounts which they could apply to my policies. I am completely satisfied with their services. I highly recommend them to everyone looking for a great and affordable insurance plan. Thank you for the effort you put into satisfying your customers.

Excellent all around- from customer service to coverage and cost! Would recommend for all your insurance needs!

Shea at Herrmann took great care of us. We had been customers for about 2 years at Herrmann when I contacted them to see if we could save more on our homeowners and car insurance. Shea was prompt, thorough, and saved us over $300 a year on our insurance. Thank you Shea and Herrmann Insurance Agencies!

For years, I've used the Herrmann agency to write policies on several vehicles, including my off road vehicle. They have always found me the least expensive, flexible and quality policies! I've worked with several different agents there, but regardless of which person writes my policy, and whomever answers the telephone when I call, are eager to help. This saves me alot of time and avoids me being put on hold or waiting for a particular agent to call me back! Katrina helped me with a new policy today and looked in to more coverage on an existing policy. She is extremely helpful and eager to please! I'll never stray from this company for my insurance needs! I have to thank ALL of them for that!

Morgan did an incredible job researching the best medication options for both Susan and myself. Her ability to navigate the online system and share information in an easy to understand manner is remarkable. Roses are red Violets are blue Morgan should make as much money as you ( Laccen). All joking aside all staff at Herman Insurance always provide outstanding service. Take care Allen Feldman

Herrmann Insurance Agencies is the one stop shop for all your insurance needs. They handle my home and vehicle insurance and when my rates go up, they reach out to find me a better rate. These guys truly are awesome! If you're looking for a new policy, check here first.

Excellent courteous help with a very thorough knowledge base. Hermann Insurance helped us make a sound decision and did so with no sales pressure. I greatly appreciated this. Rod B.

Nothing but professional and exceptional business from the start. Laccen not only went out of his way but refused to settle for high prices. He spent hours researching and finding quotes and cut my original quote in 1/2! I’m a contractor and I’ll be referring Hermman insurance to anyone who will listen and wants a good experience. Laccen went far out of his way to not only show me that he was looking out for my best interest but did it in a timely manner and came through for my deadline needed for a project I was starting. 5 ⭐ Compsny!!!

I truly appreciate the work Laceen and the office staff at Herrmann Insurance (specifically Tanya) did for us on such short notice. I contacted Laceen on a Friday afternoon in desperate need of a new commercial auto and liability policy. I know they worked hard getting all of our information and sending to their underwriters by the end of the business day. By Monday morning we were insured with the coverage we requested at an excellent rate. They made sure to put my anxieties at ease and took care all of my concerns with utmost professionalism. I would recommend them to anyone, anytime!

The fastest and most professional service I have had from an insurance agency. They ask direct questions specific to your situation and look to protect your assets in a way that fits you, not just the normal package offered first at most places.

Laccenn has been our insurance for all 3 times we have bought a house. He is awesome. Friendly front desk and very easy to work with.

Every time I have had a question about my policy Katrina has responded that business day. I would defiantly recommend Hermann Insurance to anyone in need of Home or Auto insurance.

Laccen and everyone at the Herrmann Agency are always ready to help whenever we need anything. He is always watching for the best coverage and value for us. We would recommend Laccen and the Herrmann Agency team to anyone! Lance and Pam Perrett

I have never left a Google review but happened upon these and couldn’t help but sit for a few to contradict every and any poor review that is here. Do you expect your insurance agent to literally read your mind and write you the world’s most amazing policy based on this? If so, this place is not for you. If you are, on the other hand, interested in having an independent insurance agent who can keep you covered no matter what occurs in your life...one who will work harder for you than anyone else in your life...then Laccenn Herrmann is the insurance agent for you.
I’ve been with Laccenn (referenced in a few of these reviews rudely as ‘the owner’s son’) for many, many years. I happened upon him when my I received a letter from my prior insurance company indicating my ex-husband was “uninsurable.” I panicked and called multiple companies to be told the same each time. They wouldn’t take him. Then I thankfully reached Laccenn. He listened patiently, took down my info and said he would call back. He called me back later that day and had an insurance quote that covered everyone and somehow came in lower than what I had been paying. My ex was required to carry an SR-22 and Laccenn took care of this, too. One day, a year or so later...out of the blue and on a holiday - I believe it was Labor Day...Laccenn called me to inform that the SR-22 was no longer needed, that he had handled everything for me in getting the required paperwork filed with the state and let me know about my new, lower premium. I was shocked. All I could say was “what are you doing at work right now?”
Over the many years I’ve been with Laccenn he has covered countless vehicles (and oh yes we’ve had claims and oh yes they paid immediately and satisfactorily) he has covered my house, he has covered my now 23 year old daughter when she was just 15 and no company wants to cover anyone under 16....he has alerted me on his own accord when my homeowner’s insurance nearly doubled in cost...and done the same for my autos when it happened with them. Except for Laccenn, alerting me doesn’t mean stressing me out. It means he writes a new policy with another reputable company and keeps my cost the same and then calls me and tells me he’d like to change the company I’m with and why. Only then do I find out about the increased premiums that he ensures I never have to pay.
I’ve had good friends foray into insurance and BEG me to let them look over my policies. My answer is always a resounding no. No way will my loyalty to Laccenn ever falter. He does business like no one else I have seen in this town and no offense rapid City but I’m not from here and while I love this town as my own home, there is piss poor customer service here - likely just from the lack of competition but it irks me to no end. Laccenn and all of the others in this office provide customer service as though you’re the last customer on the planet.
I’ve never had a single complaint and honestly, every single review here that is poor has to be either fake or from the most unreasonable people on this planet.
If you’re among the world’s most unreasonable...then the no-nonsense atmosphere at Herrmann Insurance is probably not for you. If, on the other hand, you are generally reasonable and would like
To never stress about any of your insurance ever again - then give these guys a call. Honestly, if someone doesn’t meet your expectations and misses returning a call - assume they’re human too and call again. There’s no way that doing
So would result in anything less than your total satisfaction and happiness.

I was shopping for a new insurance agent because of a bad experience. I was looking for someone I can be completely transparent with and expect the agent, as the expert, to guide me in my best insurance interests. I have found that at Herrmann Insurance. Each time I call, I am given expert help and I trust that my best interests are driving the service and advice.

We worked with Laccen for both home and auto insurance and have been so pleased! He is informative, quick to respond, and works to get us the best option he can. Thrilled with our experience!

Lacen has worked with me over the last 7 years and has always done what's best for my family and I. When searching for any type of insurance Hermann will always be my first choice.

I was tired of call center insurance, so I reached out to the Hermann Agency. Christy got right back to me and she provided excellent, personal service, and a good value. Thank you for your help!!