Magic City Ford Lincoln

I just purchased a new 2024 Ford Edge. I worked with the same salesperson, Tatiana Roberts, for the 3rd time. I was impressed with her knowledge and her willingness to make the trade an easy transaction. She is always smiling and friendly. Magic City has also made the paperwork much easier and the process is much quicker than ever before. Adam, the financial person, was great and so friendly to work with. I would recommend Magic City to anyone who is looking for a new or used vehicle.

Got me right in for routine maintenance . I was a new customer and they saw me the next day after calling. Great facility and fast turnaround and they have a great young lady named Shelby working as service advisor - pretty awesome Ford Dealership / Service Center

Y’all. Randy at Magic City Ford is The. Bomb! We went in with late on a Saturday just browsing for a car for our 16 year old and we strolled up to one that we tried out and it had a check engine light on. Not only did they fix the sensor that the check engine light was throwing the code on but also found that the water pump needed replaced while they were in there. No extra cost to us. The process was seamless and easy when we went in to make the downpayment and do financing and Randy made sure our experience was a pleasant one. Not only do we get free inspections but they also have a car wash for use too! Don’t walk. Run to here if you want people who will do the right thing and make sure your purchase is hassle free . 10/10 recommend.

Just bought our 6th vehicle from Magic City Ford. My wife refuses to go anywhere else. Pome and Glen bend over backwards to make sure you get the vehicle you want and are happy with it. 6 times so far and we haven’t had a complaint. Pome and Glen are the best!

Had a very great experience today. Very smooth process. Pomie Ford was the best sales person I’ve had and the sales manager was great too. I give it a five star process was very easy. I really appreciate it.

Had a great ordering and purchasing experience with Tatiana Roberts and Jim. Smooth process ordering an F-350 from the factory and buying an Escape off the lot in two seperate purchases a few weeks apart. In and out, answered questions and the process felt fair and pressure free...would highly recommend!

Got in contact with Dujuan and Randy online last week to inquire about a Raptor they had for sale, offered them a trade in and sight unseen they estimated a fairly accurate trade value which was confirmed after they inspected it in person. They didn't try to hide anything, had the truck ready, washed, and waxed out front and had me driving home in it the same day. If I plan to buy another vehicle, it will definitely be through them.

Service department is great to work with. They always get me in and take care of my Explorer. My service writer, Mr Firebaugh is always friendly and helpful and explains things very good.

Randy and Glenn were fantastic to work with! They both are very knowledgeable about all of the cars on the lot and I did not feel pushed into purchasing a vehicle. They made the buying experience very quick and easy and even delivered my car at my convince. I would highly recommend working with them to purchase your next vehicle.

I went in looking for a reliable but affordable car, and got the best deal thanks to Glenn and Pome. were great helping me do so. 2014 Chevrolet Volt, 68k miles, no recalls, clean both inside and out, and saves me gas. Adam helped me out with getting a warranty for a great deal as well. They were very kind, honest, explained thoroughly, and made it a very easy process. Thankful for their help!

I just purchased a 2020 Lariat and I truly enjoyed my experience . Tatiana and Glenn made this happen. Very professional and courteous. I would buy another car from them. Steven

If you want to purchase a vehicle AND have a fabulous experience, ask for Nolan Howell at Magic City Ford in Roanoke, VA. Our overall purchase experience was the best we’ve ever had! He listens to what you want and works to find it and deliver it!

I have nothing but great things to say about Magic City Ford. I purchased a new car from Darren and Glen a year ago. I recently needed routine maintenance on the car. Darren instantly had me on the schedule. Darren came out to pick up my car, had the car service and returned to me within 2 hours, all while I was working. This is a great service they are now offering. If you need anything at Magic City be sure to ask for Darren or Glen!

I have nothing but good things to say about working with Glenn at this dealership! He is responsive, respectful, and incredibly helpful. He worked with me at every step and through every question and request that I had, while also finding a car absolutely perfect for me, that I never would have even considered or thought twice about on my own. Oh, and did I mention it was wayyy under my budget? Above and beyond, truly. Thank you so much Glenn! If you're in the market, give him a call!

Honest and helpful. Frank has been great and handled my frustration with professionalism. I purchased a certified used Navigator in CT and they did not disclose that the vehicle had a front end collision (and poor repair job) prior to purchase. Magic City was able to point out several things that showed repair and I’m very thankful for that.

So glad they now have pick up and drop off service available when you are having your car serviced! Darren Yeatts was very easy to work with and kept in touch with when he would be picking up the car and dropping off the car! Will definitely be using this service again!

We must say that Randy and Glenn went out of there way to make sure everything went right for us buying a used car. In the insurance and finance dept Adam was a great help also. Highly recommend these men if you need anything far as a used or new vehicle.

Randy Bivens (Sales) helped me while I was looking for a newer vehicle. He showed me a 2022 Ford Edge with under 200 miles on it. She has a lot of features new vehicles have and a lot I'm not sure how to operate yet, but I was sold on her. I asked for a few things to be done if I bought her and after a brief discussion, the general manager said done and we shook hands. Randy has been great to work with and I would recommend him to anyone looking to buy a vehicle. Adam Garwood (Finance) was patient and helped me through the paperwork. The last time I went to buy a vehicle, Billy Craft Honda group wouldn't talk to me without my husband present. Magic City Ford made me feel welcome and appreciated.

Magic City Ford did an excellent job on the vehicle. It was scheduled, we took the vehicle over, left it as we were advised, so if there was a cancelation they could work on it.
Not only did the vehicle get repaired early, they found some of the repairs were covered under recalls, saving us alot of repair cost. I feel this proves Magic City Ford is a honest and fair dealership. We have had many repairs done to multiple vehicles and have received excellent customer service and excellent service work.
Our loyally is dedicated to Magic City Ford for purchasing and repairs.

Randy Biven was my salesman and was very knowledgeable and provided answers on my every concern. I always prefer to deal with experienced people especially when making a huge purchase. Thanks Randy!