west elm

I've interacted with this store several times on purchases and a couple returns recently, and the staff has been polite, kind, and helpful (even sweet). Their textiles are lovely and usually sustainable, OEKO-TEX, and fair trade. So I am one of their happy customers!

Huge thank you to Rochelle and the team at West Elm. She went above and beyond accommodating my request!

Had a wonderful experience at this West Elm location. Background: the store had maybe 6 or so customers, but only 2 employees running the floor. You could see they were really juggling and trying to do their best for everyone and answer phones at the same time. Janice was phenomenal with getting me connected with a dresser they happened to have in stock at their off-site and helped place an order for me for a desk (national shortage of desks because of Covid I guess). All in all, enjoyable experience. You do have to wait if they are busy, but good customer service for how spread thin they are.

Margarita is the 80% of the reason I keep buying from this place (the other 20% is because they have nice looking stuff). Extremely attentive, caring, has a keen eye, follows up after the sale has been completed, and is the embodiment of what a good sales associate should be.
Want great service? ask for her. But don't be alarmed if it takes awhile to get her as she's probably busy giving another customer the attention they deserve.

Had a question about an order I was trying to make online. I phoned and spoke with someone who was super sweet and fun. She helped put in the order for me and was able to give me the discount I was looking for. I highly recommend this place. I bought a nightstand that a friend of mine has and we both love it so I had to get one as well. Nice wood and quality. Very happy!

Free parking, really nice staff, good products with a beautiful design.

This place is pricey, but I enjoy their products. The customer service is also top notch. Their rewards program is pretty stellar too.

The staff at the store was helpful and always nice to deal with, and the selection seems extensive. I only wish the online process was as pleasant

Steven and Michelle were so helpful as we roamed the store looking for many items to furnish an apartment. Beautiful store and wonderful service!

Very helpful staff and nice store. Long lead times for furniture but so does every place right now.

Love working here since before the grand opening. Such a beautiful transition from boxes to holiday setup of the sales floor.

Great store! Great stuff!! Great service!!

Really beautiful furniture. The staff was very nice too.

If money is no an object, have at it. Very artsy and well made furniture and housewares.

West Elm has such and amazing selection of modern home solutions.

Your wife will love spending your money here

If you are in your mid-20's to late 20's, you probably love this place.

It is a West Elm Store... no mystery.

It was great and Janice was very helpful.

Wide open. Great ideas.