Smyths Toys Superstores Croydon

We visited with the intention of looking at pushchairs and car seats. They have a wide selection.
We were lucky enough to have Rebecca as our sales advisor. She was so helpful and friendly, answering all our questions and demonstrating all the equipment.

Once we had purchased our items we were walked out by our sales assistant, sorry, didn't get her name, she loaded all our purchases into our car with a smile, such good service!
We will definitely go there again, even if just to buy nursery equipment or toys.

My child and I left the store very happy customers.
We came to the smyths to get my 5 years old, the LOL Bee queen doll. We were told that unfortunately they have ran out, after checking. We chose something else, and my little girl left the store disappointed and almost in tears. I was told by the sales assistant (Jade) to try Amazon. After she checked in the system and physically checked all the shelves.
As we walked outside the store checking amazon, Jade ran out and told us to come back in as they found a few.
The manager and Jade really put that effort in to find one and made my daughter’s day. She had big smile on her face all the way home.
Thank you guys 👍🏼

Fantastic store was really clean. They had a good variety of toys from xbox games to loads of peppa pig toys.

Great staff every got a greeting when we just browsing.

Would recommend going if toys are what you are looking for

Went in to Purley Way Store to look at buggies and came out with a car seat. Was approached by Adolphus who was really friendly and super helpful in demonstrating the buggies, showing me ones that were relevant to the specifics I wanted. Adolphus then demonstrated 2 different brands of car seat in my actual car, to make sure they fitted and showing the differences, after deciding which brand, he then fitted it for me. Nothing was a problem and he had lots of patience. He gave honest advice and answered all my questions regarding both the buggies and the car seat. Excellent customer service and good product knowledge made the whole experience a smooth one.

Superstore is a right word to describe this shop.
It's massive and spread across 2 floors. Kids enjoy shopping here and also even to just walk around the shop is a great fun for kids

Ordered by click and collect to ensure items were available and got in and out quickly during the Christmas rush!

Amazing customer service from Adolpluh he approached me politely and notified me if I needed any assistance, he’s there to help. He provided me with excellent advice and knowledge on which car seat to purchase and answered all my questions. Very confident, polite, respectful and patient towards me and derserves praises!

My daughter and I go to this branch quite alot, always friendly staff willing to help. To day we brought a basketball Indoor game, unfortunately the manufacturer's didn't supply the correct items, on returning Steve and Scott went well out of there way to make sure that this problem was resolved. Massive thanks to both of you. This is truly a flagship store, one for the CEO to be proud of. Keep up the professional good work and see you all soon.

I ordered a toy online for my niece from Smyth’s and my mother in law bought the same one. Went to the Croydon store to return the item and get a refund and it was super simple to get it sorted. Helpful staff. Great experience. Thanks!

Visited today to purchase a new pram for my baby son as new to the area and the deputy manager Was very helpful he tried to assist us with carrying the box to our car and then offered to dispose the box once emptied . awesome first impression we will definitely be revisiting

Great selection of toys and upstairs even had a racing simulator lol.

Just been to Smyths toy store in Croydon and I must say it was such a pleasant experience.

We were approached by Rosie who helped us choose a beautiful swing set and travel cot. She was such a lovely person who gave us very helpful and brilliant advice on what would be best for our family. I can’t thank her enough.

10/10 customer service and satisfaction :).

I want in to smyths in Purley to purchase some items for my son. I was struggling to identify the items I needed and I approached one of the staff named Zaina from nursery. She was very polite, respectful, helpful, friendly, patience and above all very understanding and dedicated to helping her customers. I was impressed with her customer service skills and I will definitely go back to the store to purchase more items for my son.

Huge well stocked shop and really helpful staff; In particular Adolphus who helped me with selecting the right car seats for my twins.

Lots of choice for all ages, will be back!

It's so nice to finally have a supersize toy shop back in the area. Since the demise of toys r us, there hasn't really been anywhere too local to go to. Smyths had EVERYTHING! There were toys we hadn't seen or heard of before. My children were on their element!
The shop was clean and tidy with everything in good order and easy to find. The staff were friendly (we had several greet us Good Morning around the store) and looked happy to be there! They also had a nice little clearance section.
We'll be back soon and I have to say I am looking forward to coming back at Christmas rather than buying everything online.

We had first trip to store today. We had most amazing customer service experience. Marcus was so great explaining products. He was very knowledgeable about the products. And we chose gaming chair and headset for our son. Not very often you receive such good and caring customer service.
Definitely recommended!

Bought a tricycle that had missing screws and needed for my daughter the next day. Antonio just told me to leave it with him and built it for me in 20minutes. Polite patient and went above and beyond truly grateful.

Went to the store sunday 14th of November late morning, asked a young Male member of staff for help as I wanted to purchase 2 gaming chairs.
He was actually up a very tall ladder re stocking, he stopped immediately to help us, he also took the items to our car on a trolley.
I have visited this new store a few times now and have been so impressed with the customer service from all the staff.
Fabulous store!

Great store,good variety of toys for children.

Went to the store yesterday on their opening day and it was great! Amazing product range and a deceptively large store over 2 levels.

We finally have something back in the area to fill the gap that Toys R Us have left.

There's also an opening promotional voucher that you can download at the moment for £6 off £15 spend.