UK Hajj & Umrah Services

We are family of 2 adults and 3 children; aged 4, 7 and 9 at the time of traveling on umrah with United Tourism just before Ramadhan 2016. United provided great deals with better professional customer service to match, as was shown when things go wrong outside of their control- Saudi visa issuing authority, need i say more?

The hotel we stayed in (which i cant remember the name of) did not provide meals but it was clean and well maintained, provided a regular bus service that took us to the haram within 10minutes and was located in an area not congested with malls and overpriced western style or poor standard Indo-Pak food.

One thing i can commend on is the hotel location (cant remember the area but i'm sure United can). I particularly loved waking up in the morning shopping for breakfast in the many local neighborhood eateries. Nothing tasted or smelt better than freshly made parathas and dhal washed down with sweet masala tea first thing in the morning. The food was taken to our room without issues from staff.

We had family come over from Jeddah and visit us which i booked also with United. They too were pleased with their room and the underground parking came in useful.

Staff and pilgrims can be seen praying together at times in the extremely large, ground floor lobby area. This was particularly useful for those that could not make it to the haram on time, to the masjid 100m away or those with disabilities.

Having traveled a little in Mecca and Medina, we were able to go and see what most pilgrims would not have been able to had we stayed in a hotel close to the haram; also largely due to the family we have there. Owing to the extensive building taking place, the buses that stop close to the kabah are a few minutes walk away; this posed no problems for the kids but may do for the elderly and less well abled. This cannot be blamed on the tour operators as this arrangement is made by the Hajj ministry for all hotel buses.

The distance and quality of the accommodation is reflected in the price. If good tasting food, tranquil place to rest and being on a budget is part of your conscience as it was ours, then i would definitely recommend United. After all, the money we saved went in to more important things like experiencing what the blessed land had to offer in terms of ziyarah and having to perform umrah several times by leaving the city- money well spent.

My arranged whole umrah journey by mr akbar was well. He is a nice guy and other company members also. I thanked Allah, my selected company regarding the umrah package was not a scam.

Dear United Tourism,

May Almighty Allah continue to lift your company higher and higher
in sha Allah. All thanks to Almighty Allah, we came back last night. We had fabulous pilgrimage at Makkah and Madinah. Your scheduled pick up drivers have good work ethics with time. I like adequate time keeping. Please give our thanks to them.
Mohammed Hussain

This company management is so good. All getting services in my Umrah package is so amazing such as hotels, flights, and transport.

Hotel are not bad , when ever i phoned the rep in makkah he was available to serve me will use them again.

U.K Hajj & Umrah services Ltd is the best, reliable, Umrah service provider, I'll use service again. True to their word

Just come back from umrah
And had the worst experience of my life.
I paid my full amount and didn't get the service I paid for
You had to do everything yourself
We booked 5 days in Makkah and 5 days in madina but all of sudden he decided to stay in Makkah for 7 days and 3 days in madina. When we went madina we couldn’t get appointments to see Roza-e- Rasul. This was my first umrah and i am heart broken to say that my whole journey was so bad because of Mr akbar and whoever organised this group.
They make false promises, do not believe them please stay away from this company

Just arrived back from umrah our package was provided from here. our group leaders name was Mr Akbar Khan
The package we booked was 5 days in Makkah and 5 days in madina but all of a sudden he decided to stay in Makkah for 7 days and 3 days in Madina. When we went madina we couldn’t get appointments to see Roza-e- Rasul. This was the main part of travelling to Madina, no other reason.

This company gives false promises
Spoke very rudely to other group members
He was shouting whilst in the state of ihram it was shocking.

Biggest scam artist in the travel industry, take people money and tell you it's in the name of Allah. Booked to go to hajj 2020,which was cancelled due to covid. Was told I was getting a refund months later nothing. They refuse to answer the phone or open their offices,Utter thieves. I would never ever book with or use these conmen again. Waste of space blood sucking cowards.only after your money.how they ain't been locked up for fraud is beyond belief.

Be aware , Right now I am setting in Masjid al haram waiting for traweeh writing this message just to let you guys know please don’t book withe these scams. They will take your money n will let u down.
We paid for a package of 8 peoples, 6 days in Makkah and 6 days in Madina, when we got to Makkah found out that they’ve booked only 1 day in Madina. And rest in Makkah. We had to make lots calls but they keep refusing and ignoring us. They’ve given us lots of headache and trouble. I can not write the whole details but be pleas aware of these scams.

Terrible service, would definitely not recommend going through this company. The management was really poor, and there was no communication. There was clearly a lack of organisation throughout before the journey and during it. The hotels were incredibly bad, there were cockroaches and insects in the bedrooms and bathrooms. This was this year i went to do my hajj with united tourism.

I travelled with them for hajj recently. Please do not trust them what they say. Total cheaters. Nothing was right from the start till the end. Will compalaint to ministry of hajj and umra KSA very soon and also here in UK.

Not sure what sorta dodgy set-up this is. Another travel website Labbaik Hajj Umrah so called agency based in Lahore use these offices and have the same address listed on their websites. They also use the same atol number and have it listed on the website but marked next to UK hajj and umrah services.

Labbaik Hajj Umrah have a UK local number registered to give you the impression that they are based in UK but in reality working out of Pakistan. I strongly suggest you do your research properly before booking through either of these services. Apparently UK Hajj & Umrah Services only help organise umrah or hajj visa for Labbaik Hajj Umrah and have no other affiliation with the other organisation but yet again all their details are listed on Labbaik Hajj Umrah website?. And then the sign United Tourism LTD?. Confusion galore.

I had a very bad experience with them.They try there best to give you the lowest service .They have no good hotels and using very low level transport service.