Walgreens

The staff in this pharmacy are very hardworking, they do so many things and try to keep up with a limited amount of staff. People need to understand they are beyond stressed out by taking on so many tasks. They have to prepare and give shots, take care of the drive-thru, help the register area, prepare prescription orders, answer phones, take doctor calls, attempt to put away their daily med orders, and so many other things. So before people jump on the hook and complain about how slow they are maybe consider what their day is like. AND MAYBE YOU should say THANK YOU.

This is a decent Walgreens location. They have a large retail space, with plenty of inventory. I came during the social distancing period, so the number of employees was greatly reduced, but the woman who rang me out was very friendly.

There is plenty of parking available.

I'd just like to say thanks to the pharmacist Rob and staff for their patience today. My dentist had called in a prescription yesterday that I was to pick up today however my insurance wasn't in order and it took me 3 times going back and forth to straighten it out. I never realized how busy they get, but and I'd like to express my gratitude because I see how hectic it can be!!

I moved to store 467 for the pharmacy. They are really good and friendly people.I never have to call them to see what's going with my prescription they call when competed.The manager of the of the pharmacy is quick and good. The coworkers are really good also. Very friendly they know your name or by site. I really love this walgreens every associate is very kind and helpful no matter what you are trying to find. Kevin is a wonderful store manager. What a fantastic store with fantastic people. Never had a bad experience in there

The staff is friendly & helpful, and the store is clean and items clearly marked.

Great selection, prices,clean, helpful staff

They had a lot of issues a couple of months ago due to the other walgreens closing, but they're doing better now. Wait times are back to more or less what you'd expect from any pharmacy.

Decent deals and products can be found, but the pharmacy itself has been unreliable in my experience.

I know that they are short staffed and pretty busy pharmacy! But I have been waiting 2 months for a prescription. No answer..just let my script expire ..my script was bumped, I was in the group getting a refill then pushed aside for who? No not cool ! I'm going in today for the third time to say WTActualF ! I'm kind and patient ..but they do not evvvvvvvvver answer the phone evvvvvvver! 40+minutes And they have gotten my script in, but let my script expire in their system is bs..

Edit; It appears they’re getting better with things. Hopefully it continues, perhaps the transition has just been overwhelming.
Every time I call the pharmacy I’m on hold an hour or more. Once they claimed they couldn’t fill my prescription because they didn’t have the new card but did not reach out to tell me before pick up. Also very certain if you’re on masshealth, they can look that info up & they knew I was. If I haven’t lost you yet, there’s more, while I was on the phone call waiting about an hour & 1/2 my friend called to speak to the store manager, who put her on hold for a long time then hung up on her. Then she called back & no one would answer the calls even to the store. Meanwhile my other friend goes in person to pick up the script because I can’t get through, after he waited in line they said it couldn’t be filled because of the new insurance card. Then they said they would fill it & had him wait back in line once it was ready. So now I’m on the phone with him & merged the pharmacy into the call, so I could ask him if the phones were ringing, beeping or off the hook & he said he couldn’t tell. Finally after about an hour & 45 mins he tells them I’m on the phone she picks up says hello & then realizes he’s merged into the call so she hangs up. Generally the staff at the pharmacy can be rude but occasionally very nice, depends who you get. The store staff are amazing but after my numerous interactions with the insane Pharmacy I can’t give them more than one star. It’s incomprehensible that they’re running a business like this, it is a cooperation not a small business so there’s absolutely no excuse & if you call corporate, they do not care.

Slow

This pharmacy is awful, I have a prescription that is filled every 2 weeks, my Doctor sends it in no later than 10 AM so I'll stop in around 1:00 if I can and of course it's never ready even if there's no one in line they'll say it's gonna be a few hours instead of taking the 5 mins to fill it while I'm there like every other pharmacy would do, today I stopped in at 12 and they said they need another ho, it's now 5:30 and they haven't even started working on it, it's never ending with this place. Do yourself a favor and find another pharmacy because this one is horrible

Beware of scheduling a Flu or COVID shot at this location. Terribly understaffed. The Pharmacist gives the shots. Problem is that there is only one pharmacist at this location. People with appointments were waiting over 1 hour to get a shot. I was told by a pharmacy worker that Walgreens is scheduling up to 3 people per 15 minute appointment. That said, I give the store 5 stars. Clean, and not clutterred.

Who can we call talk to about the issue in the pharmacy?
U can’t get anyone to answer the phone anymore. I was in the hospital last night but can’t get my medicine filled. I’m on hold now for hour and 15 minutes with no answer!
Meds say on line they are not filled! I am no joke dying in pain why can’t we get help when needed? This has been going on way to long with no resolution in site!! Hard enough to get there to get my meds but way to sick to wait another hour when I go there….. either get them help or fix the issue another way this is truly sad !!

get your covid booster vaccine somewhere else. the pharmacy wouldn't let me get the new covid vaccine due to it "not being covered by my insurance". i called a different walgreens and a cvs and they both said anyone can receive the covid vaccine for free regardless of their insurance coverage (or lack of) because it's covered by the government. i had to schedule another appointment at a different walgreens farther away (tewksbury, amazing service) to get a shot that i should've received at my first appointment.

i'm not sure if they are unaware that it's free for everyone, but the pharmacy should be up to date with the information they're sharing to patient. sharing wrong information no matter the reason is ultimately harmful and neglectful. what if i couldn't schedule another appointment somewhere else? what if i didn't have access to transportation? or the ability to call and get the right information? everyone deserves the right care the first time. i hope everyone who was denied the vaccine here gets another chance to get it.

Not enough staff which make service bad, n call responses and staff couldn't see my insurance as an active and returned to them twice and they didn't make any effort figuring out their issue, transfered my prescriptions.