The UPS Store

Wait time was minimal, even at what I figured would be the busiest time of day (about 5:30pm). The staff was very friendly and helpful, and I was in and out easily in 5-10 minutes even with two packages that needed to be boxed up and have shipping labels printed. Very impressed with this store!

Great location and staff. Harpreet at the store was extremely patient and helpful in assisting me to ship my desktop computer. Made me feel at ease that it would arrive safely.

I've always had great service from this UPS store. They've helped me with everything from returns to various vendors all the way to international shipments. I'm here often and they've always been very helpful.

The employees here were so friendly and helpful. Took me like 2 minutes to purchase a box and return what I ordered. Great squad here!

I had to bring a bed frame back to Amazon, and I had such bad anxiety. I have never shipped something that big. Themsi made my whole experience friggen awesome! Just told me to bring it in and they would take care of the rest! I will always be going to this location from now on. Top notch knitch customer service!

Never had any problems with the staff. Always friendly and helpful.

These folks are extremely kind, considerate, helpful, and bent over backwards to help us. They even went and got a special color paper for our project. They stayed open later to help us, and worked really hard to get what we needed done. They are friendly, and very sweet! The items that we were shipping were packed very well, and with extreme care. The store is clean, and well-organized. I have not felt so well taken care of by a retail establishment in a very, very long time. I appreciate all that they did, and I will be back!

The crew in here for the holidays 2021 is really really good. When you walk in the door someone address you immediately and they are all very efficient and communicative. I feel that the staff are going above and beyond to do a good job and provide their best work.

This UPS store changed management (and ownership, I believe) several months ago. It's gone from being the worst UPS store--by far--that I'd ever experienced to one of the best. The negative reviews date from prior to the change.

Now, I find the staff to be unfailingly efficient, courteous, and friendly, even when the store is busy. Refreshing to see small business at its best.

Contrary to the negative responses to this store, I had an excellent experience. As an inexperienced package returner, I had my packages in boxes not yet taped up and return paperwork in hand. Andrew was very helpful by getting my info as well as the return addressee info and I had no need to fill out the request sheet that normally goes with shipping out packages because he did this for me on his computer. So after packaging and pricing the packages he still gave the option to either ship with his store or go elsewhere... So I decided to stick with them and ship from there. So I would like to send out a huge THANK YOU!!!! For all your help and giving me options. It's nice to have respectable and courteous people in this store.

Cesar and Ryan are the best UPS store employees I've ever dealt with! Very friendly and professional. They where a huge help to me on a day that was very stressful and hectic. They were very patient and friendly towards me and all the other costumers there while I was filling out my documents.

My experience here was wonderful. The employees were very helpful and gave me great suggestions on different packaging and shipping options. Not only that but I had brought a drop off package that day as well and didn't have the label attached or the box sealed. When I gave it to them, they took care of it instantly and gave me a receipt proving that I dropped it off. No charge! Will come here again in the near future.

After a half dozen visits...flawless service.

Printing flyers, printing gift-cards and shipping un-boxed loose computer parts. All done effortlessly by the staff or the owners. Every time I have used the store I am in and out without any worries. I have used other copy and shipping stores in town and never had the same consistent good experience I have at this store.

Staff helped me right as they were closing and stayed late to help me with everything I needed. Harpreet helped me cut down my box because the shipping cost was too high, and the box was mostly empty. This is the best experience I’ve had with and UPS store or any carrier for that matter.

The UPS off of New Brighton Blvd provides wonderful customer service. The workers have always been very friendly at this location. Last week an employee went above and beyond to help me with my package. I really appreciated her help. Thanks!

Had a rough start to my experience, which essentially stemmed from an honest and simple mistake. When I called to try and find a resolution, the store manager went way out of her way to resolve the issue and they totally redeemed their reputation in my mind. I get that mistakes happen, and it's a show of character as to how you respond to these kind of situations. They stepped up. Thank you!

I was in here last year (I no longer live in MN), since I was desperate to find a place that would actually ship a large painting for me. I meant to write a review back then, but never got to it. The guy packed my painting extremely well - I was amazed that it made it to me in Seattle without any damage. I now have another painting that got left behind in MN that I need to ship.... and I am desperate to know if that man still works there!!!!

I was impressed by how much interest the staff had in my specific shipment. It was a high value product return, and they did everything they could to help me feel comfortable with the process. Including offering themselves up for a phone call after the packages were picked up.

Sandeep Shah and Eric made my day. I was offered assistance the second I stepped foot in the store, and they were both attentive, intelligent, kind, resourceful and amiable. If only customer service attained this level each and every time in a retail setting. I was shipping a computer to San Mateo, California. They handled everything with professionalism and courtesy. If I could authorize a raise for these two, I would. UPS should recognize their abilities as leaders and members of their corporation.

I’m only leaving this review because Brianna (or something close, I forgot to ask and I only caught a glimpse of her name tag, but it was Sunday afternoon) was the most patient angel in the universe. I was in the store for at least an hour and a half (if not two) trying to figure out how to print art print files that I downloaded from Etsy, that were for nieces 13th birthday that I needed immediately, and I waited until the last minute to tackle this endeavor because apparently I work best under pressure (I remember doing this also during college when my paper was due in the morning), but I was losing patience with myself trying to get these files to her in the easiest way and nothing was working and I just kept googling how to do this task (trust me, this was completely all me not knowing how to use my iPhone properly) and she just kept being rad and unflustered with me, but not only that, the store was BUSY, because she was the only one working and I just kept trying different things while I stood aside so she could take care of other customers, and when I finally figured out what needed to be done to let them print on her end, she said “I was gone for a week and there’s a new system and I’m still trying to figure it out.”

Like, SO NICE, and taking some of the blame so I didn’t feel like such a boomer not knowing how to work the technology (Gen X! Lol).

She was calm and unflappably professional with everyone who came in today. Including me. Especially me. Me holding up the line for way too long at least twice.

Give that girl a hefty raise.

♥