Verizon

Bar none the BEST customer experience we’ve ever had. Alex was a true professional and it was clear he had our best interests in mind as he helped us navigate numerous account related topics. He was engaging, intelligent, supportive and very positive, especially in dealing with our two boys that were with us. Couldn’t have planned a better experience. Many thanks!!!

Dennis is amazing!!! He wasn’t pushing any selling. He got straight to the point and explained everything very simply. He was very caring and made sure I felt comfortable with each step we were taking. He let me know all the promos going on and all my benefits!! He should get a raise or some sort of promotion

Had to upgrade my phone not only a broken screen but a bit outdated (3 + years) Sal was beyond helpful, explained several options and reviewed with me items I never use. Very knowledgeable. Thanks Sal!

Dennis provided exemplary service!
He was direct, thoughtful, and patient. He provided me with valuable info regarding my Verizon bill and the breakdown of items, in addition to the added benefits of the various offers Verizon has currently.
Thank you Dennis!

Dennis was incredibly helpful, efficient, and kind. I was in and out with a new phone line, all of the accessories I needed, all of my data transferred, and all of my questions answered within an hour. I highly recommend this Verizon store and his customer service.

Awesome service! Staff was super helpful and got us setup in no time at all. This was one of the best service experiences that I’ve had. Sai was AMAZING!

Once again Sal was extremely helpful, quick to resolve my questions and needs. Also helpful reviewing my account and qualified me for additional discounts.

Very helpful ask for Marvin if he’s around they all move store to store so I’m more rating a person as the store doesn’t help you the person does MARVIN is above and beyond helpful and I’ve never met someone so calm mannered in frustrating situations someone give him a raise he made everything so stress less and simple during my chaotic life he still was calm and and so nice lol I tried to make light of my situation but he did not once change his outstanding profession as I’m having a melt down basically … ! Again ask for MARVIN everyone!!!!

Steven was welcoming, knowledgeable, pleasant, and had a great sense of humor! He answered any and all questions I had. He invited me to contact him with any questions or issues I might have .

Ana was great at solving a problem when my previous provider would not release my phone from their control. She is polite, thorough, and seems to really know her stuff!

Ana was very informative of what my options were for upgrading/trading in my phone and helped make the process quick and easy!

Excellent customer service. Willingness to answer all concerns and great technical support..
This type of person to person contact is a rarity today.

Marvin was great. He was very personable and made sure I had a full understanding with everything going on. Look forward to working with him again in the future.

Steve at Horn Pond Verizon,Woburn was great. He was knowledgeable, honest and efficient. Overall a great experience. I would definitely recommend this store and Steven.

Marvin was super courteous. He knew I had a pick up and offered to keep my phone because it was transferring data to my new phone. When I came back it was complete. He rocks!

I recommend this location to everyone. It was the single best wireless experience I have had. Steve was knowledgeable, polite, so pleasant. He helped me quickly and expertly. I have bought many phones. I wish all of the experiences had been like this one

She was very friendly and professional. She helped me with all my needs and answered all of my questions

Sal was friendly, efficient and knowledgeable. I would recommend the VZ Wireless at Horn Pond to my friends and family.

Ricky was so helpful in getting us a free phone instead of setting up the used phone that we walked in with.

Marvin was very knowledgeable, very pleasant. He got me quickly back online with a new phone.