Chagrin Valley Music

Fantastic customer service! Seriously. I went to Warren Henry Music in early March to get an idea of available acoustic guitars in anticipation of my birthday. I was drawn to the CPX600, but not in the color at the shop. Warren said he could get it in my preferred color (brown sunburst) and set it up with lower action (just like the one in the store). I was about 2 months away from my purchase and didn’t think much about it. And then COVID-19 happened. As I started to see the dwindling supply from the big box stores in April, I figured I’d reach out to Warren to see what he could do. Within hours of sending my email, his partner, Amy, called me and updated me on the Yamaha supply. It was not looking good. Over the next two weeks, she worked to secure the guitar I was looking for and kept me apprised every step of the way. But it didn’t happen. Yamaha‘s supply was depleted and mid-July was the projected date she could get one in. Perhaps now is the time I will tell you that the big box stores got the shipment of the guitar I was looking and I could get it shipped in days. But it wouldn’t be set up how I wanted and, after all, Warren and Amy easily earned my business by then. So when Amy told me the news, she offered a solution: she set up an appointment for me to come into the store (on my birthday) so I can play some guitars to see if there is something else I’d like. When I got there, Warren already had 6 guitars waiting for me to play (all set up with lower action). It wasn’t long before I found my Yamaha FSX820 in brown sunburst. Super happy with the guitar. Incredibly impressed by the level of service I received.

Wonderful place, brought my telecaster which I haven’t played in a year in for a setup, I was welcomed by a beautiful puppy and when I picked my guitar up today it was like a new instrument and I can finally enjoy it. I don’t recall the man’s name who took it in but he was very humble and assuring. I will continue to support this wonderful small business as the years pass

This organization went over and above to help me with my guitar. Mike M. in partucular as well as the rest if the staff are professional and friendly. Thank you.

I had Warren fix two guitars for me and set another one up. He fixed a crack in my Martin that ran along the entire back side and it looks and sounds great! Brought it back and Warren made some adjustments free of charge! It's the service after the sale that counts! Will definitely be a repeat customer and recommend to others! Thanks Warren!

Been taking guitar lessons for almost a year from Harry M. Great environment, knowledgable staff and instructors. Always a pleasant experience. Had a few guitars serviced by Harry as well. Prompt and satisfactory service and repairs of my instruments. Highly recommend l.

Most of the shops in chagrin falls at the quaint rustic small town vibe but their phone is all hell and it's hard to talk to the people when their noses are so far up in the air, however, chagrin valley music is as genuine as it comes! Besides they got everything you're going to need there and surprisingly it's more affordable than most local guitar shops or music stores. Plus there's this cool dude trip that hangs out there and jams. So it's well worth the trip noise..m

Warren Henry Music are very experienced in acoustic guitar evaluation and repair. My original guitar was not repairable, Warren helped me select a suitable replacement at a price that was within my budget. Great place to do business with!!!

Was looking somewhere to get some guitars setup and came across this place based on it's great reviews. They made my Taylor acoustic and two strats feel and play amazing at an affordable cost. Would highly recommend this place to others!!!

Everything a local music shop should be! They have an extensive reference book section, several instruments cases as well as the usual assortment of guitars, ukes, mandolins and in particular a custom 5 string bass that I will be dreaming about playing this very night!

If you need some music lessons or instruments you need to come here. They have a huge selection of instruments and they really know their stuff when it comes to learning an instrument. The store is really clean and well displayed and the is always happy to answer your questions!

I am so pleased with the work that Warren did on my 89 Fender Strat. After a full re-fret and set-up, the guitar has never played better!

Great music lessons and extremely knowledgeable staff. They stock some quality instruments there as well and will find you exactly what you're looking for if you ask.

We rented an instrument for my son's music class. Staff was very helpful and friendly.

Great service. Expert guitar maintenance. Fast service too. Friendly service too.

I.love that place excellent music trainer there and anything you can imagine getting for music in one trip !!!

Mom and pop shop. Had what I needed. If not they order it for you. The teachers are great.

Well stocked, well informed and friendly staff. Forget the big chains! This is a place with a personal touch.

Great selection, surprisingly good prices, awesome instructors.

Very personal experience. You can't beat the level of quality and care for all your musical inclinations.
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Great local music shop.