Audi Mentor Service and Parts

I was duped by a repair shop in Erie into thinking they could fix my Q5 Audi SUV quickly - they got it in right away & then took 2 days just to evaluate it - then they told me it would take another week to replace an auxiliary water pump - I needed vehicle by Saturday- they did not care. It took 7 phone calls by me just to get them to respond. Called numerous places & Mentor Audi was only one that responded by telling me they would take care of me - got vehicle back from Erie shop & took it to Mentor Audi. They quickly diagnosed that it was the main water pump that was leaking - misdiagnosed by Erie shop. Told me it would be done on Friday. They completed the repair & I had my Q5 back by Friday afternoon- Dale & Pat & his team were nothing short of phenomenal- they responded quickly & kept the trip from being ruined - thank you so much!

Fast service, great communication, reasonable price. Thank you! I thought replacing all of the fuel injectors, plugs, and wires would take a week, only took 2 days.

Love this place.
I took my 2019 Q5 in because the light on my dash indicated a drop in pressure in a front tire. I also needed new batteries for my remote, which Patrick replaced as I was explaining it to him! It took him about 5 seconds.
I had no appointment; I just walked in for an assessment. My tires were bald and needed to be replaced. I agreed to the work, as I travel a lot and need to make sure my car is safe.
Patrick immediately secured a loaner Q5 and said the work would be done by 4:00, which was about 3 hours from the time I arrived at the dealer.
I went to play 9 holes of golf, and my car was ready before I finished the round!
Fast, knowledgeable, courteous and helpful, the staff is always wonderful!
I’ll will not go anywhere else for Audi service!

I was well overdue for service, with travel coming up and Pat managed to work out a slot and a loaner car for me. Updates on the work are always prompt and thorough and my car was done well before I expected. The team in the Service Department at Audi of Mentor is top-notch: courteous, friendly, and knowledgeable. I always feel confident into car’s inspection and the work they do. Thank you for making the dealership experience so positive!

Pat and Dave are always friendly and knowledgeable. Love coming to Audi Mentor. They always explain everything to us about the service being down. Excellent customer service. Thank you for always making us feel welcomed and for always being honest!

I am well pleased with services I have received from the purchase, service agreement and warranty. An accident brought me back sooner than I would have liked. But the service department took good care of me and my car . They understood my urgency. My repair was resolved quickly. I left feeling like I was driving out with a new car again.

Easy scheduling, efficient intake process and timely service. My car was returned cleaned and sparkling. Their excellent service is well deserved. Mitch, one of the senior sale staff came over and caught up. A little thing perhaps, but rounded out a superior experience.

We have been very pleased with our Audi vehicles over the years but we continue to return to Audi of Mentor because of its superior service department. The staff is professional, thorough and very attentive.

I went here for an oil change for my Audi. I had been a customer at another certified Audi service shop that just never could get it right, whether it was customer service, fixing sensor issues, parts.. you name it, everything always snowballed into another issue.

I gave these guys a shot and cannot rave enough about the quality of service I received. You are in the loop from start to finish and I could immediately tell they were just on a different level than what I had previously experienced. I am just so impressed and happy I will continue coming here to get my Audi serviced. Thank you!

Patrick is always professional, respectful and polite. When I arrive for my appointment, he knows my name and has everything organized and ready. He make sure I understand the service request that I have in and gives me the update on what service was completed

I’m notified of all the information relating to my service and when my car is ready. The car is always clean and washed for me. That’s a nice gesture for customers.

Everyone on the service team treats me with respect and are professional.

This is one of the reasons I chose Audi again!

I’ve been a loyal Audi Mentor customer for over ten years, and my recent service experience further solidified my trust in their team. Dale Hodge and Pat Schudel, in particular, deserve a round of applause for their exceptional service. Dale’s in-depth knowledge and commitment to excellence ensure my Audi always runs like a dream, while Pat’s outstanding customer service makes every visit enjoyable and stress-free.

The dedication of the Audi Mentor team is why I keep coming back. They’re not just about fixing cars; they’re about building relationships and delivering unparalleled service. Whether it’s routine maintenance or more detailed care, I know I’m in good hands with professionals like Dale and Pat.

Thanks, Audi Mentor, for a decade of reliable, friendly service. I look forward to many more years of partnership.

My service department guys are wonderful. They take good of my car south do I think I’m going to get another Audi versus something else. Dale, Patrick and Scott are
Simply the best. 💕💕😊👍🏼

I’ve taken my Audi TT to Mentor Audi Service four times now, and each experience has been great. Pat, one of the service managers, has been very helpful and transparent about the requested/required service and has never tried to upsell or push anything which was not requested.

A nice touch is that I always pick up my vehicle cleaner than how I left it, which shows the team’s commitment to great service.

They went above and beyond in my opinion with notifying us of the progress on my vehicle, providing a loaner while it was there and cleaned my car to perfection before I picked it up. Wonderful keep it up.

Everyone is beyond friendly and helpful. I did not purchase my car from them because they didn’t have the car I originally wanted so I purchased from Audi of Bedford and had a horrible experience with a few people and trust factor went out the window. The first time I bought my car to Audi of mentor, Dale took his time explaining the car to me. Even got in the passenger side and we took it for a ride so he could explain my car in detail so I didn’t think my car was broken 🤣. This was my first luxury car and coming from lemons, every noise I heard, I thought it needed service. Dale was so kind and patient. When Bedford told me I needed xyz done, Dale assured me I didn’t. It’s been 4 yrs and I refuse to take my car anywhere else. I absolutely love Dale, Pat and newly Dave. Three gems!! No anxiety, feeling ripped off, hassled or pressured. Always a great experience.

Best service department I have ever been to. Dave and Pat are awesome. One of the reasons I always go to Audi mentor. Every time I have been there they go out of the way to make sure their customers are happy.

I'm from Chicago and I needed my car serviced. This Place was AMAZING! THEY TRULY MADE ME FEEL WELCOMED AND TOOK GREAT CARE OF MY BABY. MY A5.

Had my Q5 serviced here and couldn’t have been happier with the service I received from both Patrick Schudel and technician Scott! Fast to get an appointment, quick repair, easy in and out and back on the road. Big thanks to both guys and Audi Mentor as always!

They got mg car in the next day. It was done in 2 hours. The communication and ease of getting my car worked on was incredible - 10/10 would recommend.

Dave was very friendly and welcoming - and remained communicative about the status of my vehicle. The service was completed in a timely manner and my car was clean upon return.