Budget Car Rental

The staff there are really nice and highly efficient. I've rent twice from this place and both were very good. There was something wrong with my card this time but the staff helped me resolve it very quickly. The cars I got from this place are always of high quality and easy to drive. This time the staff gave me a spacious SUV and helped me drive it at the front door and wash it. Highly recommend this place.

Highly recommend renting from Ibrahim here at the Budget-Avis rental car desk. He's always taken great care of me whenever I've needed rental cars and I can't thank him enough for all the special care and attention he's provided, as I've gone through various rental car issues. The car selection on this lot is admittedly slim, compared to a large airport location, but they've still got a decent selection, especially for an in-town rental shop. Note that the rental car desk is *inside* the hotel.

Ibrahim shows incredible communication skills and tact. My car exploded and I was getting kicked out of my house and needed a rental. Then I hit a deer in the rental. He approached all of my worries calmly with great emotional intelligence. I went in having a panic attack and left feeling calm each time I went.

I have had really bad experiences with Budget in the past adding lots of extra charges, but Ibrahim did not do that. He went above and beyond to meet all my needs, even giving me a phone charger when my phone died. Super prompt and truly outstanding service.

The guy who runs this place (Ibrahim) is a gem of a human being. He is really kind & compassionate and would make a great life coach, counselor or bartender.
I've rented from them on several occasions. Their cars & rates have always been good. I'll continue to rent from them & recommend them.

Booking, customer service, and the vehicle were all excellent. It's a little tricky to find (located inside the Holiday Inn, little or no exterior signage), but that also means it's very convenient if you're staying at the hotel, and the environment feels safe.

Note: Budget seems to rely mostly on the trust system for reporting mileage. Don't get screwed over by the last renter who may have under-reported theirs. I highly recommend taking a photo with your smartphone of the odometer, with the clock in the background, first thing when you pickup the car. Glad I did- it saved me having to pay $100's for someone else's miles.

Called them in the morning and they had me in a car and on my way before 10 am! Very personable, easy drop off, all around great service!

Great customer service by Ibraham! He went up above and beyond to make sure we had a great experience getting our rental car for our very important trip! Thank you Sir!

These people were extremely nice and accomodating when I arrived. Gave Me a very positive first impression of Ann Arbor. Cheers.

Amy was very professional and the rental car was clean everything went smooth they make it real easy !

Friendly staff and efficient service! Ibrahim helped a lot with the reservation and extending my reservation!

Very friendly. Great rates! Great vehicle. Will return.

Ibrahim was so helpful. I highly recommend Budget!

Clean car at the cheapest 1-way rental rate around!

I satisfy the service that i got

Great service