Seattle Impound

Fast friendly service, yes I paid and arm and a leg to get my car back. But they were professional and friendly throughout the process.

Person working the front desk was nice. Seemed like everything was upfront. 4 stars due to the interior needing updated

My car was impounded after parking on a road at 1:45 for an emergency doctor appointment for spitting out blood clots that became a metro only zone from 3-7 pm. I didn't get out of the doctor's until 5 pm and discovered my car gone. My daughters and I have been dealing with being homeless and our car was a lot more than just transportation. The school advocate along with a couple advocates from the cocoon house had picked me up to come pay the tow bill to get my car back on April 10th. Except it wasn't there. Apparently, my car had been stolen off the impound lot on April 8th (at night and, supposedly, out of sight of any security camera). Not only was no one notified and no police report made, they were continuing to charge me by the day for a car that wasn't even there!! They didn't stop charging me until I came to pay the bill and pick my car up. It has been a serious problem and, like I said, a lot more of an issue that just how we get around.

Damaged my car. The front desk is ran by fat lady who can barely move lol.

2 hour wait, 1 person working, disorganized, all around unfortunate situation. Avoid at all costs

I hope you all lose ur jobs

As a new resident to Washington we didn’t know about the 72-hr rule, we had no idea they’d towed our scooter (out of town for the holidays) and when we realized and called, the woman was incredibly rude. “All people in Washington know this rule so...too bad.” When asked their hours so we could get the scooter, her response was “Open” before she hung up on us.

It’s already a very stressful experience financially and emotionally, it’s completely unnecessary to have to deal with such unprofessional and nasty employees. If you’re looking this place up its likely bc you’re unfortunately going to have to interact with this crew, just a heads up.

Terrible

The staff was so rude