Old Second National Bank - Elgin - Rt 20 Branch

I recently had the most amazing banking experience as a user of this bank, but also as my elderly dads primary bank and spot he tends to frequent it seems (and now I know why). I typically use the drive thru which has always been a great experience, but I decided to go with my dad one day and from the moment we stepped foot into the bank, the staff greeted us with warm smiles and genuine enthusiasm. They were extremely knowledgeable and guided him through each step of the process we came to ask about, making everything clear and easy to understand. Their exceptional customer service truly exceeded my expectations. I was also impressed with the facility, clean, open, welcoming, and well-organized, overall a comfortable environment to conduct banking transactions. I highly recommend this bank to anyone looking for a positive and hassle-free banking experience, and especially encourage folks to take a moment, get out of your car, and meet some of the incredible ladies inside. Thanks for all you do for my dad, I will no be an in-lobby user of your services.

Violet was very easy to talk to, made the process very comfortable and answered all my questions. It was a great experience with a personal feel that you don’t get at other banks.

Professional, knowledgeable, and always friendly. Amanda and the ladies behind the teller line are always ready to help me. Fast service and feeling like a person versus another account number is hard to find but not here. Great bank.

I recently went into the Old Second Elgin branch because I had question with a charge on my account. Amanda is the one that ended up helping me. She was very informative and thorough while explaining answers to all of my questions. Overall very good experience.

Old Second National Bank in Elgin is very professional. Fast service. Always friendly. Amanda is always willing to help with any issues I have. Thank you so much Amanda!

Old Second employees are awesome they always great me a smile and are so helpful. I appreciate when they ask for my ID, it makes me feel that me $$$ is secure. Thank you!

We have been banking here since we moved to elgin, thank you to the amazing staff for all your kindness, know matter how busy they may be they always take the time to make you feel welcomed and noticed nothing but qualified personals when dealing with any part of this bank!

Amanda and Violet were both so charming and so very helpful. I left with absolutely no questions.
Everything was explained thoroughly. I don't know if five stars is enough for these ladies!

Today I needed to get a new debit card because mine had gone through it! Violet Maizonet was a friendly face when I walked in and helped me with everything with a smile and great conversation! So professional and felt like I was helped swift and efficiently! We are lucky to have people like her at our bank!

The staff in Elgin has always been so thorough and kind. They’ve helped me with multiple accounts and set me up with services that have benefitted my day to day operations.

Great place to bank! Taylor was a very helpful teller, and very informative with information! Would definitely recommend old second for banking needs!

I recently opened an account here and the staff was amazing! Taylor and violet were very helpful and informative in helping me open my account

This is a bank you can trust. Violet has always helped me and gave me the best customer service possible. Any banking needs go here and ask for Violet. Highly recommend.

The associates at Old Second National Bank in Elgin were very polite and professional when helping us set up multiple accounts, including checking, and savings accounts for us, and our children. I have plans to open up a business account as well, and will continue to do banking with Old Second.

I've been thinking of opening an account for a while and when I came in Taylor explained everything so well that I came in the next day! Dayna was very professional and knowledgeable and the customer service here was great!

Great bank, great people especially Amanda! Love her!

All the staff is super nice and amazing. Always a pleasure and greater and treated well

Amazing customer service, such friendly people working here!
Also quick with getting what I needed done

Everyone at this branch is great. I travel from Wisconsin because of their excellent customer service.

Violet was very professional and helpful. So far so good!