Patagonia

Luce (shortened for Lucey, sp?) was immensely helpful at the Old Town store. Looking only to repair one of my favorite jackets after a decade of use, your sales team honored a lifetime warranty and found a suitable replacement, free of charge. I cannot thank you enough.

Nick was AWESOME!

Nick should be an employee of the month! I came in and said: "I am going to hike in Iceland and I have nothing!".

Nick helped from start to finish to pick everything I needed, by being proactive and selecting the pieces ahead of time, in problem-solving my last-minute problems, and Nick also understood when the bill was too expensive and I had to remove items (Nick also helped my decision-making process), and on top of all, everyone at the store was very sweet and kind to my dog Ziggy.

Great experience! Thank you Nick for being customer obsessed!

I stopped into Patagonia this afternoon while I was in Old Town. Miranda (sp?) was the person who was helping me out. Miranda was very nice and very knowledgeable about the store's products. Miranda was able to identify a pair of pants and a pair of shorts that the Old Town location didn't have in stock but that I should be able to find at the Georgetown location. Thank you for the help, Miranda!

The lady in the store was nice even tho we didn't make a purchase. My son and I were just passing time waiting for my wife a daughter to finish at other stores. Also, I support Patagonia environmental goals. Great store!

Went shopping with the wife and dog. They immediately welcomed us in with the dog and asked us if we needed help. They have an awesome little stand to repair your clothes if you bring them in and they have restrooms for paying customers that are very clean.

Spencer went above and beyond during the holidays in helping me receive my order before my trip home. Thanks for some of the best Customer Service a store has ever provided. I greatly appreciate it!

Great small store. Appears to be a converted theater hall.
Customer service was great. Greeted at the door and pointed us in the right direction.
Check out the upstairs view of the store and kids play area.

Got my kid's puffer repaired at the Patagionia repair desk. Wonderful service. So grateful they offer this!

It’s something about great customer service and helpful, nice people that secure you as a return customer. This location is great!

Excellent selections.

Drove all the way here after 6 pm because it said they close at 8 pm, but the store was closed due to staffing.
No notification on social media or updates on google/yelp about store hours.
Wasted my time.
Please give updates at least...

Customer service is severely lacking from what I came to expect from Patagonia.