Carilion Clinic Family Medicine - Daleville

I want to thank Paul Balbach N.P. for his great work and exceptional skills. I appreciate all your help. My father was seeing the Dr. In Buchanan va.. I won't post his name, but I'll say I could diagnose and treat anyone better than that doctor in Buchanan. I decided I'd find my father a different doctor In Daleville but was only able to get an appointment with Paul Balbach...and in one visit he looked over my father did a basic exam and found some irregularities with some swollen lymph nodes in his neck and decided it was worth sending him to get a biopsy and to see a specialist. The results came back that my father has stage 1 lymphoma and a few other issues. The cancer Dr. Admitted that if he had done the exam himself, he wouldn't have noticed any issues and wouldn't have found the cancer. Thank you, Paul Balbach, for listening to our concerns and for the early detection skills. We are very grateful.

I want to say thank you to Doctor Kelly and her staff for the great work that they are doing. The nurse is so professional and always returned calls in a timely manner while Dr. Kelly took time to discuss and assist with my medical situation. Thank you.

We have had excellent care from the physicians, PAs and nurses at Carilion Family Medicine in Daleville. We have always been able to get a “sick” appointment when needed and our phone calls to the nurse line are returned promptly. The staff is friendly and efficient and the time spent in the waiting room is usually minimal. I highly recommend this practice!

Excellent staff, kind and helpful. Dr. Polk is excellent and stays abreast of new studies. Listens well too. Staff does excellent job of helping. Melissa went out of her way to copy orders for me at the spur of the moment. Medicine has unexpected emergencies, people wouldn't whine if They were the emergency.

I like Dr Orr and her staff. They are professional, kind, and willing to help as much as possible. They may not become my BFF but, are they supposed to? Their job is to get my medical information so that Dr Orr can examine my complaint and come to a medical decision as to what it is and a plan for treatment. Dr Orr does take her time, or as much time as needed to find the problem. She uses the Rule Out Method, by using a variety of tests and her medical knowledge to come to her medical conclusion. So, she has been correct in her findings.

I use to hate coming here when rude no bedside manner Dr. Wheeler was there, thank God she's gone.

Now I love the Dr and staff at this place! Clean and relaxing atmosphere. The Dr they have now will listen to what's wrong instead of telling you. Also noticed that the staff is much more relaxed and caring.

I was desperate for a physician when I moved to Daleville. The existing Carilion, at that time, was not accepting patients. I had to drive to Roanoke to see a doctor that I didn’t particularly care for. She was rude and off putting and was more concerned about my GYN health, etc. I had undergone a complete hysterectomy and was really tired of hearing about it. However, she did discover that I had diabetes and said she could tell from looking at me. She assumed I had metabolic syndrome and was correct. Finally, I found a small practice in Fincastle and started going there. The male physician refused to see me and actually had the nurse tell me that he wouldn’t see a patient that was running from place to place for medicine? WHAT? I was shocked and horrified at the same time. Fortunately, there was a female physician there at the time and she agreed to see me. Again, it was fortuitous, because she discovered I had Stage III Liver disease called ‘NASH’. Shortly after, she left for a Fellowship in Africa. I then saw a Nurse Practioner that was only there for a short while before leaving and was finally seen by the original male physician who had thought I was drug seeking because I needed diabetic drugs, etc. He started off each visit with a very boring, bad joke and finished each visit by telling me to sit in a chair and stomp my feet up and down while watching tv. When my husband began seeing him, he was told the EXACT same thing each visit. This gentleman was a very nice Christian doctor and although I really liked him, I was very concerned about my overall health and knew I needed a younger and more interested physician. My husband actually found Dr. Kimberly Orr at Carilion’s new clinic recently built in Daleville. She was accepting new patients and I immediately got an appointment and I couldn’t be happier. She is a wonderful, warm and thorough physician. She is young (which I wanted so I wouldn’t outlive her), but she is extremely knowledgeable. I can talk to her about anything and she will actually LISTEN. She also takes my health seriously and doesn’t belabor the point when I tell her I KNOW what I should be doing, however, sometimes I give into temptation, etc. Although she is young, I have a great deal of respect for her personally and I feel very confident in her opinions. I highly recommend Dr. Orr and the entire practice of Carilion Family Medicine Daleville. It is easy to tell a well run practice by the way staff treats you. Everyone treats me with respect and kindness from the people who greet you when you arrive to register, the women in imaging that film my mammograms, the nurses that I communicate with and the women in the lab. I feel blessed that I have found such a wonderful health organization just 5 minutes from home! I have been going there for approximately four years and I highly recommend it to anyone and everyone that needs a competent health team. Doesn’t everyone?

I love this clinic and the staff. They are great to work with. Always quick to answer questions and very clean. Wonderful staff I always feel like the Dr is there for me and not just a paycheck.

Dr. Rogers is very professional in patient care. Listens to your needs and problems. Patient and caring you are not a number.

This is a wonderful new medical facility to serve the Botetourt Community. The addition of mammogram services is a welcome change.

Friendly caring staff, warm welcoming atomosphere...They took very good care of my buddy today! Thanks guys y'all are great!

Never a bad experience or trouble scheduling sppointments! So close to home too!

Great physicians group.

I see doctor Orr and she is very good.