Salem Street Auto Body

My car was backed into by an 18 Wheeler while parked outside my house. The back wheel and suspension was bent as well as the pictured damage. Hanover insurance recommended me to go to Salem St Auto body as it was one of their partners. I dealt with Carlos the manager and he was straightforward and honest on every occasion.

This repair took a while and yes it they did not always know exactly when the car would be done and yes I could not always get someone one the phone right away. Carlos at one point gave me his phone number so I could text him. I thought that was cool. This guy is busy. He is not just managing the office he is working after hours to get things done. So I cut him some slack being in a different repair business myself I know how it goes. It is really frustrating not having a car for an extended period of time. But I wanted it done right and I got the impression that they were doing everything they could.

Fast forward to the results. All the panels line up, the paint is perfect. The car drives just like it did before the accident.

There was a little bit of overspray on the car on a portion that was not worked on. Not bad, but I told Carlos and he bent over backwards to make it perfect, right away.

Also since I went over my rental coverage the owner Paul offered a reimbursement for some of the rental charges!

This is great service all around. I guess these things take time now a days depending on parts, availability, etc. But as far as the people and the work done at Salem St Auto body I am very happy. :) Thank you!

I had a wonderful experience at Salem Street Auto Body. I came in with a scratched bumper, and they gave me a quote that was fair and reasonable. They told me exactly how long it would take to fix, and they made drop off and pick up easy and smooth. The result was fantastic -- my car was restored good as new, and I will be recommending them to all my friends. Thank you so much! =)

The people that work here are amazing. They are great people and operate with efficiency that I’ve never seen before! Brought my car in on the 5/2 and it was done by 5/9! I want to give a special thanks to Carlos, a 19 year old kid, who fixed a spontaneous problem within a matter of minutes. Salem st auto body is lucky to have such young and talented staff! Now my car looks like new! Overall 10/10 would recommend!

Paul and his team were absolutely amazing with fixing the front end on my SUV and were so quick! My suv looks like brand new and I’m so in love with how it looks now. Can’t thank him and his team enough!

I recently had my company's van repaired at Salem Street Auto Body following a hit and run accident, and I am extremely impressed with their service. I highly recommend them for their outstanding work and commitment to customer satisfaction.

The staff at [Auto Body Repair Shop Name] were professional, knowledgeable, and friendly. They kept me informed throughout the process and completed the repairs promptly. The quality of their work is exceptional, and our van looks fantastic.

Salem Street Auto Body provided excellent customer service. They were attentive to my company's needs, answered all my questions, and understood the insurance processes well. The pricing was fair and transparent, with no surprises or hidden fees.

Overall, I wholeheartedly recommend Salem Street Auto Body. Their expertise, professionalism, and dedication to customer satisfaction make them the go-to choice for auto body repairs. Thank you all for your outstanding service!

I was referred to Salem St by my insurance after a little fender bender and the positive reviews are definitely accurate!
Paul, the owner, was the one to greet me on location each time and to answer my calls. They’re friendly, professional and punctual with their work. Absolutely no problems at all. He even called the rental car agency to ensure they were there on time for me when I dropped my vehicle off.
Highly recommend!

Paul and his team were incredibly easy to work with. They were fast at returning our calls and they were able to complete all work while we were away to avoid using rental cars. They even cleaned and vacuumed my car when it was done and left us with a sweet treat upon pick-up. I would totally recommend them to anyone.

Paul and his team made this real easy and did an outstanding job repairing damage to both sides of my 2017 Corolla. Looks brand new! Since I have Hanover and they suggested Salem Street Auto Body, Paul proactively called me to arrange my dropping the car off and having Enterprise come at the same time to arrange rental. I had some pre-existing damage he repaired at a great price. When car was ready a week or so later, I dropped off rental at the repair shop and picked up what looked like a brand-new Corolla. Extremely satisfied, great work and customer service!

Nobody likes dealing with a car accident but these guys make it so much easier. They dealt with my insurance so I didn't have to deal with that headache. They were also able to get car done in less time than the insurance company had estimated. The best part was they even detailed my car before I picked it up. Best experience I've ever had with an auto body shop.

I was skeptical based on recent reviews but I actually had a good experience. I had a small dent on my hood on my 1 year old car so I went through Geico and they set up the appointment for me. Salem Street did a walk around of my car, gave me an estimated completion date of Friday, I called on Friday and they said that it would be ready by Monday as my car was still drying and needed to be assembled. Car was picked up on Monday, looks good as new!

I had a deep scratch on the passenger door on my Audi and these guys were perfect. Car came back like new, nicely detailed, and on time. They were also able to set me up with a rental at a shop cost that saved me a lot of money.

Unfortunately I have had to take a few of my cars to Salem Street for major body work. Every time they did a phenomenal job. Paul the owner is extremely nice and accommodating. I have referred multiple people to Salem Street, and they have all been happy.

Paul was very pleasant to deal with. My car was outstanding when I got it back and I got it back the day they said it would be ready. I’ll definitely use them again if I need to.

I can’t say enough about this autobody! Paul made the entire process easy. There is nothing more frustrating then when your car gets damaged. I was dreading the insurance -the autobody experience and how much it was all going to cost in time and money.

Paul made the entire process so easy. From my initial phone call to dropping off the car to getting a rental-all took just under an hour Total!

He’s a professional at what he does and I wish all businesses worked as efficiently as Paul’s!

He even goes the extra mile and washing the car before pick up🥰 but I think he wiped down the inside and vaccummed it too

Professional-easy and affordable!

Thank you Paul!!!

Brought in to have all the factory paint that was peeling from the roof and hood stripped off and refinished looks great!

Very good people they do excellent work they fix my car this is the third time never a problem recommend them to anyone

Great work on my car and amazing customer service. Can't recommend this place enough. Will definitely be back if I need further work on my car!

Can’t say enough about Salem Street Auto. They finished ahead of schedule, vacuumed my car and couldn’t have been more accommodating! Only place I will be going from now on!

Super friendly staff, my car was done quickly, and my car looks great!
Would definitely recommend.

Had not used them previously, but would highly recommend Paul and team. Work was fantastic and everything completed on time and exactly on budget.