Rich Engelkes American Family Insurance

Rich Engelkes is an amazing insurance agent. He is always willing to answer questions and provide explanations. His staff is equally knowledgeable in providing top drawer customer service. American Family has treated my wife and I in a courteous, professional manner. When we have had a claim from hail damage American Family, Rich, and his staff were at our side in a prompt manner. I recommend Rich Engelkes and American Family for your insurance needs.

Rich Engeljes, from American Family Insurance, is a very nice man who strives to please his customers. His wisdom and experience are superb! You will not be disappointed to do business with this insurance company. Jill W. - Mattoon, IL.

I have been a customer since college...a long time. They are super professional and spot on with service.

Wonderful to work with on all of our vehicle insurance needs. They make it painless, simple, quick, & efficient for our family. Thank You!

Rich and Pam are friendly, customer-oriented professionals. They are the best people to work with.

I have had great experience with Rich and Pam for close to 2 decades!

I like the person who is working on the front desk. she is very helpful :)

If I could, I would give them a zero star instead! The agents here at Charleston-Il location, don't care about you nor your car. They only care for what is in your pocket. They are so mean, rude and unprofessional to the customers. If you truly care about your car, I strongly advice you not to not to go to them.