Ace Hardware West of Rapid City

The staff assisted me in finding the correct faucet parts to rebuild a knob for the bathtub. They were very knowledgeable, patient and friendly. Parking is easy, store is clean and the staff is extremely helpful.

Our go-to place when we need something fast. Love the convenience of them being right in the neighborhood. Plus, everyone is always so helpful!

If you need something that you can't find anywhere, ACE has it, that is where I found my item that I have looked everywhere for!! Whispering Graphite ❤

I love this store!! Employees (and the manager) are very friendly and helpful. I only shop here for my hardware needs

Love this place. They are so helpful and friendly and as a result, make us all feel like we're part of a small town country store. You are almost always greeted with a friendly staff, but there are times when it's hard to find someone free to help you find something. I use Steele products and their service department is wonderful.

Definitely got the small town hardware store feel and the people that work here are pretty knowledgeable, might pay a little more than the big box stores sometimes but it's worth it to support a business that carries products they back and has employees that know what they are talking about.

Fantastic. Not very friendly but very helpful nonetheless. (The young kids working there would rather talk amongst themselves than help but the older gentlemen were great!

Extremely knowledgeable and friendly staff. Sometimes I find stuff here that I can't even find at Lowes.

The staff to customer ratio here is perfect. At lowes its hard to find anyone to help you.

The staff is super helpful and you are constantly asked if you need help finding something.

Very handy, helpful "hometown" hardware store.
Excellent hardware selection and almost any nut, Bolt, Or fitting you may need

Very helpful, friendly staff. Organized store and well kept. I would like to point out Abby, who is always absolutely fabulous and knowledgable. I actually look forward to seeing her in the store, knowing my shopping experiece is going to be a great one. Abby sets the bar when it comes to customer helpfulness and courtesy.

Friendly staff. Nice to have a neighborhood hardware store.

I’ve visited this store many times and had good experiences with both their selection and employees. This last time I visited I was blown away. I purchased a trampoline some time ago but was not sent the correct legs. After lots of effort with no solutions online I went to Ace. I asked Mike if he could give me a hand in finding a solution. All in all, he spent 15-20 minutes working diligently to help me find an adequate solution. This location is great, their prices are fair and their employees are above par.

Each of the departments I asked assistance from performed beyond my expectations .
With the price of wood at Menards becoming much more reasonable, I took advantage of sale prices.
At every corner, Menards representatives helped me understand the various parts of my home improvement project better than I had . From financing ( Big Card ) cash back and rebate, I saved a great deal of money and time. They setup delivery also.
Truly a pleasure

Give Abby a raise! Very helpful when I needed a plumbing solution. Helped me pick out the right parts and assembly ideas. So much better service here than the big box stores, and in a convenient location! Prices were good too. 5 star for sure!

Very friendly and helpful. They handled a warranty replacement on a Craftsman hand tool that I purchased at Sears before it closed with no issues. This wasn't the first time I've been here and had people go above and beyond to offer expertise and help when I've needed it. The only con to this place is trying to get into the parking lot with the weird intersection and traffic flow.

A small, project-focused hardware store that should have everything you need for DIY projects, home repairs and renovations. I've never not been able to find what I need when working on my house or small woodworking projects. - Same experience as of July 2022

The people that work here are so nice. It's partly why I go to this one the most out of the 2 in town. Service is fantastic and they carry a variety of things. From paint to plumbing to miscelaneous things you don't need :)

Great local hardware store with friendly staff.

The staff at this Ace Hardware is helpful. I was looking for a particular part to hookup the water line to my fridge, and was instantly led to the right item, which was handed to me. The hardest thing about this store is getting into the parking lot as you travel eastward.

After having lived in Rapid City for over a year and a half, I can say I still stop in this Ace Hardware before I go anywhere else. The staff is pleasant and able to point you in the right direction. They have most all the items I need, other than things like major appliances and lumber. I've purchased paint, plumbing, electrical items, garage tools and household items like water softener salt, snowmelt and even propane tank refills. I've had good results at this Ace and recommend them.