Navy Federal Credit Union

Let’s be honest, taking time out your day off to go sit down at the bank may not be the most joyful thing to do.
Thanks to Garrett Mitchell, the entire experience was above & beyond joyful. Deciding to become a new member with Navy Federal, I filled out the application online beforehand & the server went down. Not letting me login & leaving me in confusion and forcing me to go to the store.
Upon arrival, I expected casual customer service and honestly, a plain but calm energy inside the bank.
From the moment I stepped into Garrett’s office, I was greeted with respect and an upbeat energy. Instantly I felt welcomed. As I explained the online issue, Garrett was able to handle the problem in less than a minute. I didn’t even have to touch my phone.
After we fixed that, I discussed my desire to refinance my auto loan. Garrett took me through the process easily, confidently, concise & genuine. I didn’t feel any bit of a false intention. I mentioned to him that I was a bit on a time crunch for my day & wondered if this would be a long process or we could take care of the refinance
Quickly.
Garrett was so experienced with Navy Federals mobile application going from screen to screen, educating me on the whole operation, he quickly called my auto loan company & got the answers I was looking for when asking him about certain things to fill out. The man didn’t miss a beat. I recommend my close friends and family members to see Garrett if they want outstanding customer service, respect & confidence when visiting Navy Federal in Frederick.

I’ve only been to the branch twice. Both times received excellent service and left with all tasks accomplished. I just wish they had a branch in Western Maryland and NE West Virginia. Martinsburg would be an excellent location near the the VA.

I am a frequent customer here and every-time I visit here the customer service is always great.

We've been banking with Navy Federal credit union for years. Here, you are not treated like a number, but as a person
The staff is always friendly and helpful 🙂

Will never bank anywhere else. Have account with USAA which I love them as well but the banking side for USAA has room for great improvement. Navy Federal is by far outstanding. Can not say enough great things about this branch. Always clean and kind. In and out quickly.
If you need auto loan this is best option. I will always bank with Navy Federal. Only negative is wish they had more branches but they are awesome.

I am so happy that NFCU is here in Frederick! The Branch Manager is so kind and thorough every time I go here. This bank is clean and has a modern appeal to it. If you are a veteran, rest assure that this bank will take care of your financial needs!!!

Keith Douglas is the reason I am moving from USAA to Navy Federal. As a military member, I needed some documents notarized and could not find a notary to help because COVID. Keith came through in a pinch and if this is how Navy Federal takes care of people who are not customers I can only manage the level of service for those who have accounts. I felt like USAA had abandoned me when it closed its investment services down and left the members to fend for themselves with multiple different parties. Looking forward to the move to Navy Federal.

Awesome service! Very cordial and great attention to detail when serving you! Great job Navy Federal! Always a pleasure doing my business there!

Had a very nice experienced with this bank years back and now. 😀 Don't have any photos yet to share but later I will.

Excellent customer service. They are knowledgeable and have been very helpful with all our banking and financial needs!

Nice location. Friendly and knowledgeable staff. A good place to do your Credit Union business.

I would highly recommend this location! I was in and out very quickly. I worked with Adam who made my experience there wonderful!

Good and reliable customers relationship. This branch's service is quite professional and top-notch.

Great location.. great staff there that will treat you like you're the number one customer each time.

Best service. The ladies did their best to help us in every way they can and was very patient with us. Thank you:)

This branch is awesome! Easiest refinancing vehicles ever!

Very professional and friendly staff. They also take social distancing very seriously and enforced mask wearing on all patrons.

Love this bank. Excellent customer service.

THANKS FOR THIS LOCATION. THERE NEED TO BE MORE NAVY FEDERAL CREDIT UNIONS IN FREDERICK, MARYLAND, PLEASE AND THANK YOU.

Always friendly, polite and helpful