Northwest Insurance Group

Always receive personal and quick service and responses to questions. Sometimes I have also received important tips on ways to save or be proactive. This is one of the best customer service oriented companies I have ever worked with.

My experiences with Jessie Green and Northwest Insurance Group are top notch! Jessie quickly replies to my requests with exceptional customer service and ensures my insurance needs are met. I highly recommend Jessie and NW Insurance Group.

Natalie got me set up with all of the personal coverage that I needed and connected me to someone for an E&O policy. The process was smooth, and Natalie kept me informed every step of the way. So glad for her help!

I have always been very impressed with NW Insurance Groups responses to my questions or concerns. I actually had a claim which I was having great difficulties with in trying to negotiate a fair Settlement. After speaking with John about my concerns he stepped in to help. Needless to say he was able to get the adjuster to understand the situation and I then received a very fair and equitable settlement from the insurance company.

I could not have asked for more from my agent (Natalie Merrill). She was the consummate professional: an industry-expert, customer obsessed, and kind -- who went above and beyond to ensure we came away with the very best of all options. If you're searching for an insurance agent, look no further. Ask for Natalie.

Agents at Northwest Insurance are awesome, went above and beyond on my insurance need. John is absolutely great to work with. He always has client’s best interest in mind. He is the best insurance person I’ve ever had. Highly recommend.

I have been a very pleased and appreciative client of Northwest Insurance Group for over 30 years. I love dealing with and supporting a small, local insurance office! Every time I call, whether the issue is minor or major, there is always a friendly person on the phone who knows me, greets me by name, understands my policy coverage, and makes it clear that addressing my concern promptly and accurately is her very first priority. I highly recommend Northwest Insurance Group!

Everyone at NW Insurance Group, but especially John, has always responded promptly and thoroughly to any questions I might have about my insurance. I feel they go above and beyond with their customer service. And they got us great rates for our coverage for our kids when they were new drivers! I highly recommend their team - we have been VERY pleased with every aspect of our dealings with them.

Can't say enough good about Northwest Insurance Group. They know what they are talking about. They insure my residence and my rental property. Personal service. West Seattle customer, West Seattle Insurance Co. What could be better.Thank You John.....

My agent at Northwest Insurance Group thoroughly explained my policy options, answered my questions in ways I could easily understand, and made reasonable suggestions after listening to my needs and concerns. Their prices were also very competitive.

We recommend Heather Hanson from NW Insurance Group whenever we see questions about insurance from other small business owners. We had never had an insurance agent before - we always used online services which worked for a while until we outgrew them. When we decided to try out NW Insurance, Heather gave us multiple options for other carriers, presented in a way to best match up with our needs. Our questions are always quickly answered by email - no need to use frustrating automated phone lines. The whole experience has been very comfortable and leaves us wondering why we were always going about the insurance necessity on our own. It's so much smoother with an agent! Finally, we appreciate that NW Insurance is a local company. Thank you!
Wendee Shulsen
Hazel Knits

We initially got in touch with Northwest Insurance Group because of their relationship with Grange Insurance. Our previous vendor wanted to switch us to another group and we'd recently had a stellar experience with Grange and were reluctant to change. Once in your office, we really enjoyed meeting with you and you've been very responsive whenever we've had questions or issues, answering right away. And we love the pup!

I am very pleased with Jessie's care and research to find the best quality and price for my insurance package. I am now paying less for both condo and auto insurance than I paid for auto only, with the same coverage! Jessie answered my many questions which helped me feel confident that I'd chosen the right insurance for me. After working with her, I highly recommend this friendly and savvy local agency.

Every single interaction I've had with someone at Northwest Insurance has been singularly helpful, kind, and personal. They make me feel like I'm their only customer. I happily recommend them - you will not be disappointed.

John (and his team when he is not available) are always super responsive, and return my emails within minutes usually. I love the speedy turnaround and they always always provide me what I need. They are very easy to work with and work hard to please their customers.

The service we have received from John Moore and his team has been amazing, one of the best ever from a Safeco representative. Every question we have raised has been answered very quickly and professionally, making it very simple for us to get coverage for our new home.
I would definitely recommend your agency to anyone in search of insurance. We look forward to a long-term relationship with you.

When we moved to Seattle twenty-four years ago we transferred our insurance company to their local representative. The agency changed hands and the service decreased. An incident occurred that caused us to reconsider our situation. Via Yelp we discovered top rated Northwest Insurance Group a few blocks away. Met with Ruth Sarvis who resolved the situation, carefully and knowledgeably reviewed all our insurance, found affordable earthquake coverage, eliminated unneeded coverage. Couldn’t be happier. Thanks again Ruth.

I worked with Ruth and came away feeling like she truly had my best interests in mind. Ruth was exceedingly knowledgeable in all topics we discussed, highly organized, she was quick to respond to any emails I sent, and very pleasant to speak with on the phone. I would definitely recommend her to anyone.

I've had my small business for over 20 years and have been with them the whole time. Through thick and thin they always are there with important reminders and tip top communication and service. The whole crew is great!

I love the personal service I receive every time I call the Northwest Insurance Group. Everyone is courteous, helpful and extremely knowledgeable. Above all they provide all insurance options and explain the pros and cons of each one so that I understand exactly what I'm buying!