Menards

I had placed an order online and picked it up at this Long Grove location. When I went to return it to a different Menards (Mt Prospect) because I was in that area, the manager, Jerry, refused to take my items back. I called Long Grove, spoke with Stacy, she went out of her way to follow up, call me back, and accept my return. Terrific customer service, Stacy! Thank you. I'll never shop Menards Mount Prospect again.

It a convenient place to get the hardware and appliances i need for my home as well as carpet the store was clean and the employees were normal people. Unsure of the spin gate thing at the front but i think it is for anti theft but all around good store

Each Menards is different!! The Long Grove location has a much better selection of lighting fixtures than some if the other locations! Customer service excellent! Easy to find someone for assistance. I didn't have to run all over the store to get help...

I was looking for a particular plant and couldn’t find it anywhere. Judy was busy unloading plants that had just come in. She took the time to help me find a flat of the plant, which turned out to be on very top of the rack she was unloading about 15 feet up. She got a ladder and brought the flat down for me! Fantastic customer service!!

Very clean and fresh. Plus I like the music 🎼you spend your money when you're at Menards🎶

We went for Sump pump motor and pit. Beth helped in clearly explaining lot of things about the sump pit and drains. Would visit this store again owing to thei wide range of collection.

Always good Items on sale, and people are great to deal with.

Ample parking. Clean store. Associates were friendly and helpful. COVID safety option available. Great Christmas items out and ready for purchase with more coming. Good prices. Highly recommend.

Ended up asking a couple different people working for help to find things. They were incredibly friendly and pointed me right to the products I needed. I love the fact that I can always find help when I need it. Some of the other big box hardware stores it is tough to even find anybody working.

Now if only they would make the rebate system easier. Put it in an app, this way you can send push notifications to people on deals as well.

It's an excellent and huge store for your home makeover!

Had a Great Experience this Morning Having to Special Order a Ladder! Melissa was Kind and Helpful at 7:00am
Made it Quick easy and Courteous. Menards is Lucky to Have Her!!!!

Had a Great Experience this Morning Having to Special Order a Ladder!

Beth was great. There was another manager there. He didn't help much. He ask me twice if I need help, i told him yes.The first time he forgot what I was looking for. The second time he brought me an item i didn't ask for.

Just wanted to give a shout out to Stephen and Peter who helped me find a water detector that was not where the Menards app claimed it should be. They were super friendly and able to point me right to it. Really appreciate their help and willingness to spend a few minutes helping me.

Great location overall, highly recommend!

Great selection. Best prices. I use the other guys for some stuff, but get most everything I can from here. Also, when you use a gift card (even from a rebate), you still get the 11% rebate on the full amount of purchase. The other guys just do a rebate on the cash portion...

Great customers service! Helped by Karol. Wonderful place. Clean.

OMG what a fabulous in store experience. I was looking for 2 items. First in the automotive section. The young man who helped me (wish I got his name) couldn’t have been more helpful. He even went to the stock area to see if it was there. His inventory showed 2 in stock. Sadly he couldn’t find it.
Next I wanted something for my fireplace. He walked me to the correct section. What a difference from other stores who usually just point the way. He found the right person to take care of me. She knew exactly what I needed and ordered it for me online.
Kudos to management on hiring such fabulous folks.
I am a happy camper!

Long Grove employees are so helpful. Judy and Wes helped me with a bunch of large arborvitae. They made my project go smoothly.

Been there several times, outstanding service and the staff teams are friendly and helpful, better than Home Depot. Plus when they advertise the the 11 percent off deals. Too big of items, they have truck rentals also. Great place to shop.

Great customer service. I had a huge return and repurchase of doors. It was my fault that I bought the wrong stuff, and a lot of work to process the return and repurchase. Instead of giving me grief or a restocking fee, Pauline at the special order desk and Estephany at Customer Service were very pleasant and helpful. Not even an eye roll from either, and I quite frankly deserved an eye roll.