West Coast Self-Storage Columbia City

The best customer service! The front desk ladies were always so supportive and helpful. On many accounts they went the extra mile for me.

Communication was excellent! Felt very comfortable with the way I was treated. Very clear with all my questions I am Looking forward to my next appointment!
Thank you so much!

I would highly recommend renting at this storage facility due to the fact that Liza (property manager) was very accommodating, friendly, and knowledgable. She was able to help us through the process even though it appeared to start off a bit rough (not her fault).

I went there to rent a storage space and had one picked out. The only problem was that it was the last one in the size I wanted, and the automatic light sensor was not working. Liza assured me that it would be addressed immediately. She was communicative throughout the whole process. When it appeared that it was not going to be fixed immediately, she provided me with updates and options that worked out for both parties.

I was very happy with her willingness to ensure that I left happy and continued to support even after the move in.

The other pluses going for this place that make it top notch is the other staff member on hand (Shawny) were helpful and pleasant in assisting us. The property is clean and secure and well lit in the parking, storage spaces and floors. I love that the parking/loading area is covered and storage is accessible quickly via tow sets of elevators.

I would definitely recommend this place to anyone looking for a long term /short term storage place.

I had an amazing experience. Very respectful, so friendly and so helpful staff. Highly recommend if you want to store your stuff.

Amy was super friendly, helpful and made the process really easy. Clean facility. Would recommend!

Meghan Is outstanding, a true asset to West Coast Self-Storage Company. She’s very efficient, very good communicator, courteous, personable, knowledgeable, and very professional in performing her responsibilities. So glad and very pleased in our interactions & her service.

I had a great experience. Jake was the person who helped me set up my storage unit. He was very professional and patient with me. Jake explained your policies, showed me a couple of units that I could choose from and even gave me a cold bottle of water, as it was pretty warm outside!

Great service from Amy & Jake! So convenient to be able to rent a U-Haul van right at the storage facility. We've had a great experience renting multiple units here over the years, love the secure parking and having an outdoor office on site.

Update: 5-5-2023. In addition to the rave review below, I recently had to close out one of the storage units. With other companies, this has been a painstaking process. With West Coast Storage (Amy and her team), it was an clear, easy process and the refund came within a couple of days. This speaks to the high level of customer service with the emphasis being on the customer! These folks are awesome.

I researched storage companies for our business needs for a large move of restaurant and office equipment. We needed 2 units. By far, Amy was light years ahead of the other companies with regard to customer service. I was able to reach her directly when needed and she gave the personal service that set her apart from the others. The ease of the entire transaction (storage selection, paperwork, payment) was simple and seamless. I highly recommend West Coast Storage - you will enjoy working with Amy.

They were professional, knowledgeable, and friendly.
I would recommend them to anyone

Helpful, straightforward service at a good price. Units are clean. Facility is open 6 am to 10 pm rather than 24 hours, but that turns out to be a good balance of access and security.

There is a manager here, her name is Amy, and she is the person you want watching over your belongings, and she is the person you want to do business with. She is polite, alert, and effective. I have rented from 4 other companies and have never had someone as competent, as her. She truly makes me feel at ease when my valuables are out of my sight.

Amy is an all star, her patience, smile, sympathy & knowledge of West Coast storage company values are done to perfection! I appreciate her willingness to help & offer quick resolutions when difficult situations arise, I don't know how she does it day in & day out. I really do appreciate her cool, calm, collected attitude. Your management has hired the right person to do good business for the West Coast storage team, way to go Amy 👍👍👍.....

The front desk receptionist was helpful and friendly, and the charges and layout of the building were all explained to me very clearly and thoroughly. It was easy to access and easy to load, we felt very taken care of.

I rented a 10x10 unit for about 6 months while I was between homes. The facility was always clean and easy to navigate. Staff was friendly and helpful when I started and ended my lease. Liza was especially helpful when I moved out this month. I would definitely rent here again--or at other West Coast Self-Storage locations--if the need arises.

Just starting to do business with them, but service is attentive and great so far!
UPDATE: Liza, the manager, and Shadi, are super-attentive and polite. Liza has helped me get a new unit, our second in a year, here, and has been so helpful and kind. We came back because the service was good last time. The specials are also good, and the place is clean and well kept. Recommended.

I highly recommend West Coast Self-Storage! Chris was really considerate and helpful. It's clear he cares about the people and their situations, not just as customers to rent a unit. With all the chaos of this past year, I really appreciate that.
I rented a storage unit there for ~10 months. I left because my living situation changed and I had moved states, not because of any issues with WCSS. The facility is secure and I felt totally safe leaving my stuff there for long stretches of time. Moving in and out is easy. The halls are well-lit and clean.
If you are in Seattle, check this place out. You won't find a better price or service anywhere within the city.

I’ve had to use a lot of different storage units in my life and this one has been by far the easiest to use and access. Chris was super nice and very friendly. I actually ended up spending about 30 minutes talking to them just about regular things while I was checking in. This last winter I had someone break into my old storage unit and steal everything I had. Looking at the facilities and the security cameras, I felt very comfortable leaving my stuff there.

As a young woman about to move myself I was hesitant to find a place to hold my stuff in the interim. Lisa was the best support & was so helpful!! She helped me find the right unit for my needs, supported me with any issues on my account, and gave me more moving pointers. 10/10 recommended this place

Manager has always been the kindest and accommodating person.She's easy to talk too and would answer all my questions without hint of annoyance even though she's by herself.👏