Jefferson Internal Medicine Associates, LTD

I really like this medical office. Receptionist is nice and friendly. and Dr. Adel Salama is also. Leslie took my blood and she is excellent! (I hate needles!) Dr. Salama is the only doctor I've ever known who calls me personally and advises me of all my lab results. Convenient location off Brambleton Avenue. Usually not too busy during my morning appointment time.

I haven’t had a PCP in years and was nervous of getting one I didn’t like. Dr. Salama is always attentive during my visits and explains things very well, making me feel adequately cared for. I never have to wait long, either. The receptionist is always welcoming with a smile.
This is definitely a small practice, so don’t expect fancy equipment like Carilion. I could see them implementing something like an accessible online charting system in the future, though. That would be helpful.

Carly Moock is so patient oriented. I have never had a doctor call me personally to confront my concerns and really help me through understanding a difficult situation. It truly shows how dedicated to her patients she is. She assured that all of my concerns were handled and that the needs of the patient were put first. I am so thankful for her and how thoroughly she talked everything through with me. I am so grateful for her!

Have known Dr. Salama for a number of years. One thing I can say is that he has a very caring attitude and I highly recommend him.

Jessica Brim, NP is the best provider. I can always get an appointment when needed!

Been a patient since 2011. Amazing place..who needs urgent care?

Did not want to listen to patient concerns, very dismissive.

I am not usually one to complain, but the lack of professionalism here is hard to look past...The doctors and nurses here are amazing, but the receptionists are so rude! If I were the owner, I would be embarrassed to have that kind of customer service (or lack thereof) representing my practice. I am seriously considering finding a new primary care doctor because I dread dealing with the serious attitude problem at the front desk every time I have an appointment, or god forbid, a simple question. I have family members who are also patients here, and they have encountered the same problems.

Dr Salama used to be wonderful, but the past several visits were awful. He just seemed to stop caring. In addition, there is a long-time member of the staff who is extremely rude, even nasty. Had to get a new PCP. Very sad.

The lady who answers the phone is extremely rude every time you call. Not only are they rude but they messed up on my insurance. Kept getting a bill saying I owned money because they scheduled me as a new patient purposely so my insurance would not cover the cost. After calling 5 different times they finally resolved my insurance after having to call 5 times. They lied every time saying they messed up and it would be fixed and it took them 4 months and 5 different calls to fix.

This office has twice screwed me over by not making referral correctly as required by my insurance carrier causing me to waste time making calls and in the end losing money. If their staff is unable to properly make referrals for aetna sdvantage then they should not be accepting that insurance. Or train staff to do their job correctly.

Most unprofessional staff I have ever come across in the medical field. They were dismissive and rude, showing true lack of compassion for someone in need.

Horrible patient service. Use a Carilion physician.