The UPS Store

Sam and Shawn deserve a raise. THEY ARE EXCEPTIONAL UPS STAFF!!! Patient and beyond helpful during a stressful and chaotic return process from Amazon! THEY are beyond essential to anyone needing help!

I had an outstanding experience at UPS, thanks to two exceptional employees who went above and beyond to assist me with Amazon returns. Their dedication and kindness truly set them apart. In a world where great customer service can be rare, these two individuals exceeded all expectations. Kudos to them for making my visit seamless and enjoyable. More people should embody the professionalism and helpfulness that they demonstrated. Thank you, UPS, for having such exceptional team members.

Terrance is the reason for this rating! Im preparing for a trip and had many Amazon returns to bring in. Terrance was very patient, kind, and proactive. He used the tools available to him to make the process as easy as possible. All in all it took half the time I expected because of his help. Give Terrance a raise and promote him to a district position to train and develop teams on the customer service experience! He’s talent worth keeping!

Very helpful and friendly and FAST! You can drop off Amazon returns without waiting in line. Thank you for being so kind even though so many people in Silverdale are crazy during December

Great customer service! There were two employees there and they helped me pack and ship Christmas presents. Very nice and the store was very clean. (Much better than when I went there last year!) Thank you!

The people that work at the Silverdale, UPS store are amazingly helpful. I would rather go to the Silverdale store than any other UPS store in the area, mostly because these people are nice, friendly, and very helpful.

Terrance was smiling, calm and helpful. Very pleasant young man who processed my many returns efficiently.

The person who helped me is always kind, has a great sense of humor and clearly cares about her job.

Love this place. Employees are great. PMB is a little pricey, but worth the peace of mind.

UPS Store with good customer service and well stocked. They often have tape to seal packages free to use. Would recommend!

I was instructed on line by Amazon to go to Staples to drop off a return. Staples said they don't do returns - "Go to UPS. Here Jermaine was quick, efficient and kind. The return took all of 3min. 5 stars here, 0 for Amazon!

Love the new ownership! It is well organized and the workers are so polite.

anytime and anywhere I go to a UPS shipping store I get fast and efficient service.

This UPS store has the most kind and helpful employees. Every time I come in they are always helping others and working as efficiently as possible. At times I come in with multiple Amazon packages and feel like quite the mess trying to sort everything. But without hesitation they jump in and help any way they can. Recently I went into the store and the gentlemen helping me provided the best customer service I could ever ask for. I felt like a disaster with 5+ Amazon boxes to ship and he made the whole process quick and easy. By far the best UPS store I have ever visited.

This store is so friendly and helpful. I make copies there anytime I need to and time and again they have to come show me how to use the copy machine. They always have great attitudes and are pleased to help. After my dad passed I mailed a precious parcel to my brothers. This store handled that parcel with dignity and respect and they were very compassionate and receptive to my emotional state. This is my go to store for what I need!

Jermaine is an excellent employee and has proved excellent service every time I come in. On my last visit he made sure everything was right and I even witnessed him chase a customer down that was driving away because they had left something behind, someone get this man a raise, I will be a returning customer due to the outstanding customer service I have received each time from jermaine

The staff is always very friendly and helpful. They will work with you to determine the best shipping method for your package. Damian is especially helpful and seems to have a very positive attitude. I will continue to go there to send my faxes and ship my packages.

The staff is always friendly & have a good sense of humor even during the crazy Holiday season. But I will admit there were times when there wasn't enough staff on duty. But those working handled it well. Love this particular store & it's the only place I go. They will even come out & get my box or see me coming & hold the door. Great customer service.

Clean store, friendly staff, and self serve Amazon return option.

I rarely come to this UPS store, but I had a great overall experience today. Denae & Celena were both super helpful with giving me estimates for shipping costs regarding my small business. 10/10 Customer Service!

Overall a very good store. Excellent service. They do have limited notary services, so make sure to check that ahead of time.