Video Only San Rafael

Coming here has saved me a ton of money on top notch AV gear, even compared to buying anywhere online. Calvin hooked it up big time, not just matching but BEATING Amazon's lowest price on my awesome new Denon receiver. I'll keep coming back because Calvin has the expertise and sales skills to answer any of my questions on product choice and even installation. Wish I'd discovered this store sooner.

OMG what do you know my apologies I forgot that I wanted to tell you guys about video only. A very dear friend of mine who is a couple of years older than me was requesting assistance with a television issue and seeing as he’s known my family for over 50 years and the television industry was my life. I was eager to help him find a television set. His thought was the big box next-door I told him I’ve been there done that but the last two 65 inch LG television sets that I bought for our house I got from video only. They do have the typical ads to try and draw you in but the reality is their prices are better their services faster they get rid of your old TV for you that nobody would even take if you left it in the driveway. No complicated sales pitches no major up sells! Just a great representation of the products and best prices you could get anywhere. Most of these products are all we used to be called fair trade items which means all the major players need to sell the products at the same price which is a requirement of the manufacturers all these guys do is just take a little less profit and sell a few more TVs seems to work for them :-) they may have in your best interest move you to a higher quality TV which will last you a lot longer. The OGLD LG 65 that my friend got will probably outlast the last high-quality Sony Bravia did I talked them into over 10 years ago :-) Yep video only is no BS great price back up what they say keep the service simple and do a pretty good job at being a no haggle environment. My friend is old school so I just took a picture of a newspaper ad next thing I knew I was on my way back to video only :-)

Great prices.. go to the showroom and check it out yourself! Literally better prices for a new TV than anywhere online.

If I could give this place 6 stars I would. My friend bought a new TV, I fell in love with it, and decided I wanted one too. After shopping around and waiting for months for the absolute best pricing and deals at Amazon, Costco, and BestBuy I contacted Video Only and ended up saving a substantial amount on my new TV. AND, AND... the person (yes, an actual person) that sold me the TV was quite nice. Additionally, the delivery people showed up when they were supposed to, set everything up, and were also nice. I HIGHLY recommend these guys!

Great service when picking up our TV. Much better service than Target, Costco or Best Buy and better prices too. Make sure you look at video only’s prices before buying a TV from Amazon or Best Buy. I found video only to be cheaper than both of them and you get to support a local Bay Area business with salespeople you can trust who actually know the product. It’s a win-win all around

I wish I could give Video Only 10 stars after my experience here. After I had a negative experience at Best Buy across the street, I popped into Video Only to check them out. I'd always been curious about this place every time I drove by it but never had a reason to go in until I needed a new TV of course. Anthony greeted me right away and after I explained what I was in the market for, he pointed out an awesome TV on a great deal that they happened to get in stock that very day. I was sold immediately, rung up quickly, and Anthony even assisted me getting it into my car.

My first above and beyond experience happened after I got the TV home. I hadn't unboxed it yet but found after searching online that another big box store had the TV on sale for $100 less. I was bummed I might've pulled the trigger soon and cost myself some money, so I called Video Only to see if there was any flexibility with the price. They were so great about it and offered to refund the difference if I was able to make it back in store before they closed. I drove over and they processed the refund immediately without any kind of push back.

My second above and beyond experience happened shortly after. Once I got home I finally had time to set the TV up. Once I did and tried to start using it, I was met with any new TV owner's worst nightmare: I got a dud. It wouldn't stay powered on and glitched out during set up. At that point Video Only was closed so I needed to wait until the next day to follow up. Once they opened the next day I brought the TV back in and explained what happened to Anthony. With no hesitation he immediately offered to exchange it. I told him I wanted to test the defective TV at the shop just in case it may have been an issue with the power in my old apartment and he happily obliged. We got it plugged in, tried to recreate the issue and sure enough it did the same exact thing. With it being determined it was an issue with that TV alone, Anthony processed an exchange and I got my new new TV home and set up. It worked flawlessly and is the best TV I have ever owned.

All in all, I felt truly taken care of and like my opinions and concerns mattered as a customer. That's just not something you will ever get in one of the big box stores. Video Only should be the only store you visit when you're in the market for a new TV.

I wanted to buy a TV so I went to Best Buy. After waiting and not seeing anyone with a blue jacket on, I asked someone who was stocking the shelves and she replied: "I know there is a long wait; we are under staffed."

So I went across the street to Video Only. I met with Aarish. He was well informed and guided me in the right direction. I wanted a TV that did not require a Comcast cable box. In other words, work of our Internet. The TV he recommended was not in stock so he ordered one which came in the next day. Such great and friendly service. He got the job done.

This is my go to place for getting a TV ask for Dealin' Don....this man is awesome! I have gotten my last 3 TV's from him and I couldn't be happier. Their prices beat anyone in the business, with an amazing deal on a 5 year warranty as well. Don is friendly, respectful and knowledgeable. I would recommend him to anyone that is in the market for their next TV. Don't hesitate go to Video Only and talk to Don and you will be going home with an awesome TV and deal guaranteed. Thanks again Don my family and I appreciate you big time.

I had a great experience buying an OLED TV at Video Only. The customer rep was very and nice and immediately helped me pick out and buy the TV I wanted.

The price was many hundreds less than at Best Buy just across the street. If you are in the market for a new TV, check at Video Only first, they may save you hundreds of dollars.

The rep also did not push any stupid $50+ HDMI cables or warranties, which I appreciated.

Overall, 5/5 rating from me. If I need another TV or sound system in the future, I will go to Video Only first.

I spoke to a staff memo on the phone prior to going in (Ron K.). Incredibly knowledgable, polite and informative. I went in with my wife and spoke to Ron. We needed up walking away with a new LG, perfect for our needs as our last TV up and died after only two years. I would highly recommend Ron. He was able to shave $50 off of BestBuy's prices and gave us a 5 year warranty to negate issues we recently dealt with on our Samsung. Thanks again Ron, you made our buying experience, both on the phone and in person an absolute pleasure!

Fast courteous service.. no crowd.. service right away. Just had another great experience at video only. Got a nice Samsung 900a sound bar. Once again a great deal with friendly service and again fast and easy great service.

This is the place to go for new TV, Soundbar
This will be my 3rd time,
Buying from here.
I like it alot best price ever.

I found this smaller retail shop that focuses on video and audio only through my friend. I was impressed by their service and price. I would go back to support the business for my next purchase if the budget accommodates.

Amazing customer experience. We bought our new Samsung TV here from Don. He was knowledgeable and sincere, plus they give you a better price and all around better customer service than Best Buy.

I went to Video Only because friends said they would walk me through TVs today as it had been years since I bought one. Don Lusardi did just that & with no pressure. I went home to measure & think about it and returned the next day to purchase my new Samsung. I couldn't be happier & very very happy about how easy it was to make a decision after Don spent a lot of time with me clarifying my choices. Also, the same TV was $300 more across the street.

Bought a TV and sound bar from these guys. Both times I went back to the Internet to check research and pricing before buying. Great prices, better than Amazon. I mean hundreds of dollars better. I did a lot of research before going in and the advice the salespeople gave me was fully consistent with what I read online. Awesome, highly recommended.

Anthony at Video Only is very friendly and helpful. When I need a new TV or home cinema setup I would check them out. Recommend.

Store manager out matches Best Buy. Much worth the visit if you're looking for a TV. He cut a Samsung Smart TV for $50 from Best Buy's $249.99 price offer.

John was great, as was the price we got for a large, name brand TV. Everyone was very personable and made us feel welcome. I didn't even have to show them the competitor's ad, the prices were way better across the board.

Mike at Video Only (San Rafael location) is a consummate professional. Every step of the way, Mike stuck with me. Through helping me with research, answering my calls & questions for weeks, and giving me very frank and honest guidance. He's responsible for showing me the way to the Samsung Q9 I eventually landed on. I could not agree more with Mike's approach to and way of conducting business. As well, Video Only gave me a better deal by far than any other vendor I'd checked out. Also they give a great warranty. A+++ all around.