Lovesac

The rival of the boxes were overwhelming. FedEx driver just dropped them over the gate didn't even bring them to my door. Definitely takes at least two people to help you.
Assembling the set 1 hours.
Installation of the surround system almost 1 hours hard time and download of the system. Hard work but well worth it I love the couch and the surround system. A couple of my neighbors stop by to enjoy the system.

The product is outstanding. The buying experience is not the smoothest (design takes some time), but the team in Corte Madera is absolutely top notch, and helped every step of the way. It's because of them that we ended up buying the sofa.

I’d heard of the Lovesac before as the bean bag chair you can sink yourself into, but more recently I heard that they are making couches; I could only imagine what that would look and feel like, until this weekend when I finally got the chance to visit a store. It was purely a curiosity visit, but it’s hard to walk out of there and not want to buy a couch. I have to hand it to Mark who not only presented the concept of the Sactional superbly using their visual tools, but then we were shown the surround sound system that’s built in along with his knowledge and expertise on how the feature works. It didn’t take long for me to be sold on it, and I definitely want to plan ahead to get one of these; when that day comes, I will definitely be working with Mark because he made the experience for me!

From start to finish, my experience with Lovesac was a perfect adventure! I first heard of this couch about a year ago or so and felt like with my house full of rescue animals, my animals, kids I nanny, and ALL the food and wine, I needed something super washable and my Virgo energy needed something to move around whenever I wanted. So, I went in months ago to look, and the ladies there were lovely- informative and NOT pushy. Almost saying in their minds “we know you’ll be back- no need to push you!” (So right!!!) so then a few weeks ago when I went back and was pretty sure I wanted the couch, Elizabeth really helped me. She allowed my controlling personality to shine, helped me be incredibly particular, allowed me to run next door to pick up something from Apple before they closed, and assured me I was making the best decision. I WAS NOT DISAPPOINTED! They use tiny wood blocks to show you configurations on how the couch can be arranged in your home which was probably the reason I went with my purchase that day! Elizabeth really got me, and my boyfriend- and succeeded in making this purchase 100% non-regrettable. She was the BEST at connecting with us personally, while remaining completely professional at the same time. What a stress free interaction. I already made an additional purchase!!!! (Btw- the cup holders ARE AMAZING!!!)

This is my second time purchasing a Sactional. I love the product- so clever & creative!! I ordered stealth this time & can’t wait to hear it at home. Mark & Phylis are a pleasure to work with- incredibly friendly, exceptionally knowledgeable & extremely patient. Thank you for an all around great experience.

Great experience with showroom staff at Corte Madera to learn if this is the right system for me and purchasing the sactional. As someone who mostly shops online, working in person was worth the drive to a nearby store.

Your products are beautifully made! The staff at the Corte Madera store were extremely knowledgeable and very helpful. My husband and I were trying to replace a large sectional that was 20 years old. Elizabeth spent quite a few hours assisting us in this endeavor. We give her 5 stars for all the help that she gave us before and after the sale. Elizabeth follows up!

Today was a very busy day for LoveSac.com as they were having a 25% off sale for the Labor Day weekend. I was having a difficult time getting through on the telephone to place my order.

In the meantime I messaged their Corte Madera, CA store and was responded to immediately by their very sweet employee, Elizabeth, who let me know she was with a customer but would reach out to me at 2:30 this afternoon by calling me. In the meantime, Lovesac.com did finally call back and I was able to complete my transaction.

I let Elizabeth know and she again sweetly and promptly responded and let me know that if I had any other needs that she would be available until 7 this evening.

Needless to say, I was very impressed by her level of courtesy and responsiveness and her wonderful

Speaking with Elizabeth really made my day!

Many kudos!

All in all I had a great experience buying a sofa at Lovesac..

We couldn't have asked for a better experience with the purchase of our new sofa. Phyllis and Nina listened to our needs, asked about our lifestyle and presented us with the perfect options for our family. Simple, easy and painless. We are big fans of Love Sac and these great women.

Had the best purchase experience in which maybe for ever. Have to say it’s for sure because of Elizabeth my sales person, she was so knowledgeable of all the parts of the product, answered every question I had without any hesitation at all, what a gem she is, I had lots of questions about fabric, and she showed me all the samples I was interested in and then some, stuffing and how durable for pets, can’t wait to get it, very pleased so far 😊

Super helpful staff, especially Elizabeth. We were working on a very tight schedule, and when FedEx (not Lovesac) slightly delayed our shipment, the Lovesac staff leapt into action and found us everything we needed, making it as easy and simple as possible for us.
This was after doing a terrific job helping us figure out what we needed and how to configure the perfect setup for our room.

Great experience. Even planning the space virtually was simple during these unprecedented times. Everyone was so patient with us as we walked around our own space measuring and discussed our different options. We are extra tic for our new purchase and can’t wait till arrives on June 3rd. Thank you Lovesac for a great consumer experience!

I ordered a Lovesac sofa and decided that being a little older, I would pay for the white glove service. All of the employees were very helpful, but I ran into a problem getting may white glove service. I called the Corte Madera Store and the Manager set up my white glove service. I needed my new sofa in the deep seating setup and the white glove people were very nice, but could not do it. I would say that some of this problem must have been my fault as to how I wanted the sofa setup. I was ready to give up when the STORE MANAGER CORTE MADERA CA. (ELIZABETH)
volunteered to come over the bridge and drive to my home and personally put my sofa
together the proper way. She is an absolutely amazing and competent Manager. She had my sofa put together in about 20 minutes. She was so amazing.Lovesac, please take good care of this Store Manager Elizabeth. She is invaluable to your company.
Thank you so much Elizateth

Kylie was beyond helpful. She answered a million questions, navigated sales offers, identified creative ways to deliver what we want to have at sales prices and was so thoughtful and courteous. Had numerous questions about return policies and she helped ensure that we are covered in case of dissatisfaction during shelter in place.

Pleasant, helpful experience with sales person Paolo in Corte Madera! She gave us all the options on fabric costs and delivery times. We purchased a 4x sofa sectional on the same day. We are looking forward to a fast free delivery. In the meantime we purchased a set of blocks to have fun playing with different arrangements.

Nina at Lovesac was incredible. Extremely patient, friendly and very knowledgeable about the range. Never felt like I was being sold to, just advised of best options for our circumstances. We’re super exited to receive the sofa! Thanks Nina!

Received wonderful customer service from Chris and the team. I had many questions that they were able to answer easily. The entire process was extremely smooth and painless.

Loved working with Mark in Corte Madera to build out our dream Sactional with Stealthtek! He made the process so easy. This is gonna be awesome!!

Nina has been with us every step of the way helping us with our Lovesac couch purchase, she's always returned our calls and have helped us with our accessories. We love this store as everyone that works there are awesome

Had a couple hiccups with our order shipping and customer service jumped right on it out to us. All in all just an excellent experience and customer support.