Jackson's Hardware

Jackson's is an amazing hardware store with a huge selection. Unless you go often, snag a friendly employee to help you find your way to what you are looking for. We went for a door knob, but stayed to shop hats and rain gear, faucets and floor mats. We were very happy to find exactly what we needed.

This is THE store in Marin county where all the interior designers and high-end construction/remodeling companies to get their top-notch quality products besides many skilled “do-it-yourself” home/business owners. If you’ve been to this store, you may know they have so many variety of fixtures from door handles to bathroom fixtures in display. They even have Fusital (Valli&Valli, Italy) on display. There are trade-only full catalogs to look up the model number/code so you could order them on your own if they can't order it for you.
I’m often asking a staff about some odd installation challenges or a specific need for an unusual part my “tinkering” project. They will patiently listen my project and to suggest a workaround or recommend another store nearby (or online) where I might find a part/solution that will work better.
Everyone at the store have been the best parts of Jackson's. The employees really stand out far from others. They takes time with you and look for things with you and never rush.
And we’ve been renting a weed wacker from Jacksons every spring to cut down overgrown weeds for a wildfire prevention. Ask store staffs for other construction & landscaping tools/gear that might be available to rent.
Jackson’s Hardware is a very unique business in San Rafael that I’m so grateful to live near by.

I have NEVER seen or experienced a better hardware store. Service is above and beyond. Items offered is leagues beyond any Ace hardware store I've ever encountered. 50 years ago there were hardware stores with the service and often a broad selection of related products, but nothing on the scale of Jackson's. If they don't have it, they will try to find it and special order it if possible. Employee owned. Exceptional.

Every time I come here everyone is super friendly and helpful. This is probably the best hardware store in the North Bay (at least), in terms of size (huge!) selection and outstanding service.

A great store with friendly knowledgeable people. I like the fact that it's employee owned. Many of the employees have been there a long time. Great selection and lots of hard to find things that you don't get at home cheapo. They are a little bit more expensive, but not by a lot. It's a great local option to have and I continue to support them.

Amazing customer service, I would have left without buying anything but the employee that was helping me brought me exactly what I needed. I think his name was Adan, he had curly hair.

When we found Jackson’s we have come here ever since. Barbara is the best and always so helpful! Wouldn’t go anywhere else, this team is top notch when it comes to service and quality +their selection is everything you could possible need!!!

Great rental rates!!! Friendly staff, reasonable prices, large inventory. Tip: If you rent on a Saturday you don't return it until 6-8am Monday morning!

When you are a small businessman, It is a big time saver and stress reliever to have guys like Mike R. and Chris T. helping you out. Thanks!

I love coming to Jackson's, the staff there is wonderful. The customer service is the best in California. I can say that because I have shopped at quite a few Hardware stores in California due to my 37 years in construction. Keep up the good work.

The BEST! Mark the manager and Sandi in faucets are so patient and responsive. Sandi called and emailed to ensure I was kept abreast of the latest communication with my issue. This was key, in that the manufacturer did not reach out to me. I am a lifelong fan of Jackson's Hardware.

I've been coming here on and off for five years. I am an arborist, and these folks have a great selection of climbing gear. I went in for a new pair of boots today and got the best help I've gotten so far! Rosa is a wonderful asset to the team, and I look forward to seeing her during my future visits!!!

Employees are much more competent and available than those at chain hardware stores. Employee ownership seems to make for a pleasant experience all round. Prices are competitive with the cheap online stores.

my first time here i called in looking for some hard to find bolts. a salesman confirmed they had them. i showed up a little later and he wasnt there but others were eager to help. one said no way we have that style of bolt in that length but lets go look. sure enough they were there. a life safer and surprisingly cheaper than the local specialty hardware shop i usually go to.

Huge store with amazing selection, but the real gem is the people. It's employee-owned and it shows with the way everyone I talked to was engaged and friendly. Definitely a better experience than a big box hardware store.

I retired from Jackson's Hardware in 2015 after 28 years.
It has always been the go to place to get knowledgeable help with a project for your home or business. Jackson's stocks items you won't find anywhere else in Marin County. Featuring a great Showroom, Power tools,
Tool rental, general hardware, plumbing, & electrical - plus they will special many items from their Vendors and Distributors.
I visited the store this week as a customer unknown to associates who greeted me upon entering in a friendly manner. I witnessed others who didn't know me helping customers in a helpful manner.
Its good to know my former company is still keeping up with great service.

Great staff, better than elsewhere and diverse inventory, worker owned, clean, knowledgeable personnel, but watch the pricing on the trivial items...they sneak em upward and it gets surprising at checkout. I love 'em though.

Jackson’s is a staple in the community. Between the high-end tool selection, arborist supplies, tool service center, and regular hardware store goods, they are really a one stop shop. Couple that with a knowledgeable staff that you recognize year after year they get five stars despite their high prices.

Absolutely the best hardware store in Marin, maybe in the country. This business is employee-owned. These folks certainly care about you and your project. This is the place where the local contractors go for all their supplies and advice. I've gotten help with many projects. Simply the best; especially if you're like me and really don't know what you need to get something done, these folks will help you.

They have a great return policy as well. Great people. Great store.

Staff was great. The guy in the paint dept. Knows his stuff and more than will to share it with you.
He mixed the perfect match from a stick. I will be back.