Mercedes-Benz of San Diego Service and Parts

We need our van in tip top shape to transport people and animals to their destination. Ross Benson is a GREAT service advisor and he took care of all of our Metris vehicle needs.

I had the greatest experience with Mercedes Benz San Diego. My service advisor Ms. Collette Conner was so helpful, professional, understanding, and so knowledgeable. She kept in touch with updates regularly. I felt very valued and happy to have been attended by her and her staff. The manager and all the service staff were very professional and empathetic. I have been with Mercedes for 13 yrs and because of this awesome experience, I will continue. Thank you Ms. Conner and Mercedes Benz staff, you are appreciated! ❤

Mercedes service quickly resolved my car issue in 4 hours, keeping me informed and guiding me smoothly through each step. Special thanks to William Gonzalez for his support from start to finish. As my second purchase from this branch, I remain a loyal Mercedes customer.

I am completely satisfied with my service, service advisor Ross, Loaner department and mercedes-Benz of San Diego.
Great communication, great updates, did the job fast, I will always come back as I’ve have been since the last 15 years.

My sales rep, Khari has been outstanding. After purchasing my EQE SUV about 2 months ago... I often text Khari with non-sales related questions... Most recently, a service light went on regarding the windshield wiper fluid sensor... And Khari was willing to go out of her way and handle things for me, that I really should have gone through the SERVICE department to take care of. The People in the service department, Alex, Vinny and others we're very polite, down to earth, and went out of their way to help me with any little thing. I highly recommend Mercedes Benz of San Diego. After being so happy with my EQE SUV... I think my next Mercedes will be the Electric_G-wagon. And I look forward to Khari helping me with that.

Incredible service! Came in to check tire pressure turns out a nail in my tire (I didn’t know). The team was so great about getting it done as quickly as possible to get me to my next appointment. William Gonzalez took so much time finding my tire protection insurance so I could use that to pay. Thank you.

I had the pleasure of having service advisor Mike Roman help me with my recent service appointment at Mercedes-Benz of San Diego. He went far beyond any expectations I had and besides promptly answering any questions I had during the process, he was continually updating me with the status of my vehicle.
I would highly recommend this dealership and service advisor or any servicing needs you have for your Mercedes-Benz. 5+ stars!!!

Excellent service by parts department. Contacted to order second key. I was greeted with a smile and the parts employee took my information quickly and had me out of there in just a few minutes. Explained the process perfectly and even provided a small discount. This is the type of customer service that all customers are looking for. I will definitely come back for service and future purchases.

My first service (5000miles) experience was excellent. On arrival on my appointment I was soon met by the Service Consultant Ross Benson. He arranged the service promptly with a suggestion for a tire rotation which was a great idea. I waited in the Lounge as the loaner I booked was not available that morning. Ross was very good in following up on the progress of my car and it was ready within 2 hours. Excellent service experience.

Had a pleasant experience on how easy buying parts and service was, defenetly recommend their service, very proffesional anc reasonable pricing.

I was very impressed overall with the service, enthusiasm and personal attention to my needs. I especially appreciate Jessica's very pleasant and prompt assistance. I switched to MB or SD for this service after feeling very disturbed by the grind of dealing with Hohen MB in Carlsbad over the years. I'll buy my next car from MB San Diego because they provide quality service and attention to detail.

Sergio was my technician , and I was very satisfied and impressed by the level of professionalism he offered. Sergio communicated by phone the status of my 70,000 tune-up and got me the correct tires to go on my GLC 300. I am very satisfied with Sergio and the service I received and I will make sure I have him help on the next 10,000 miles. I will comeback again and recommend to my friends. Thank you…Wil S.

Jimmy, Brad, and all the other brilliant people behind the scenes are so incredible. I got to work the closest with Jimmy and he was so compassionate about the issues
I was having with rats and helped me make everything better in the best ways for me!!! Superior communication, empathic, and helpful!!!

Just acquired a pre-owned with Jay Puno and Michelle Mercado and we are very happy with the outcome!

Service department 5 stars as well. Michael Romano took a great care with our car.

Thank you all as we felt like we are VIP!

Mr. Ross Benson is a skilled service advisor with a prevalent experience. He is exemplary in providing excellent customer service and service recommendations. He is an amazing character with ethical demeanor and professionalism.

I had to have the wiring harness on my 2016 E350 replace. Cesar Avalos was my service advisor and he did a great job. They provided me a loaner so that I could still get around and kept me updated throughout the process. My car was returned clean and running perfectly.

I had the best experience at Mercedes Benz of San Diego. My advisor, Mike Romano kept me in the loop before, during, and after the service. Also, the service tech sent a video after the maintenance was completed explaining what was done.

I have worked with Ross as my service specialist for a few years now and he is amazing. I always have a great experience at Mercedes Benz of San Diego. Highly recommend!

Got my Sprinter serviced twice here. San Diego Kearny Mesa Penske service is outstanding compared to Escondido. They were more cost effective and courteous. Even offer an Uber to pickup and drop me off.

Very understanding service advisors, namely Enzo! I really appreciated his help and advice following some unfortunately findings for my car after I brought it in for a typical maintenance service. Video of my car's inspection also helped me come to trust the diagnoses provided by the technicians!